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Parks Ford of Wesley Chapel - Service Center
Wesley Chapel, FL
419 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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419 Reviews of Parks Ford of Wesley Chapel - Service Center
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September 03, 2019
Best Service Experience I've Ever Had!!! I have been buying and servicing my Fords since 1993 and this was HANDS DOWN... THE BEST service experience I have ever had. Trevaris Glass aka Tre I have been buying and servicing my Fords since 1993 and this was HANDS DOWN... THE BEST service experience I have ever had. Trevaris Glass aka Trey was absolutely exceptional with a very customer first attitude and a great personality. From being greeted as I first drove in to the service lane to the moment I drove out, everyone here was super professional and extremely teamwork oriented. Really loved the Secret Service style headpieces for quick and stealthy communication between everyone and how fast they had a rental vehicle ready for me. Also appreciated that Trey had them plug in our C-Max Energi in one of their chargers so that it was 100% charged up when I arrived to pick it up. Classy!!! I was so impressed with my experience that I even took time to meet their Service Director, Ellis Adams, and thank him for leading such a well run crew! I have had my daughter's car serviced at ALL THE REST... now I am only coming back for THE BEST. Thank you Parks Ford of Wesley Chapel for a truly terrific service experience. More
by Keith Theisen
September 02, 2019
Made my new Ford Transit Connect look like New again Early morning trip to the airport, hardly any traffic and I am on time and traveling in the lane that I need to be in to turn off to the airport. Idio Early morning trip to the airport, hardly any traffic and I am on time and traveling in the lane that I need to be in to turn off to the airport. Idiot driver speeds past me on the driver's side and cuts in front of me. He cuts in to quickly and hits my front left bumper. No reason for him to do this. No one is in competition with him because No One else is in front of me in my lane. I just bought this van. He speeds off and leaves me. I took the airport exit. Went to Parks Ford to have the damage assessed and repaired. the Service Advisor Trevaris Glass helped me. Right then he had the repair fixed. It looks like the new vehicle that it is. He was friendly, professioal and extremely helpful. Thank you Trevaris. I highly recommend Parks Ford Service. They hired a GOOD ONE and that is what makes the dealership great! More
by LaBow
Employees Worked With
Trevaris M. Glass
June 04, 2019
Service adviser Will Smith the service adviser is rude and condescending. I will never step foot at this dealership. I advise everyone to go somewhere else. Horrible Will Smith the service adviser is rude and condescending. I will never step foot at this dealership. I advise everyone to go somewhere else. Horrible More
by chris
Employees Worked With
Will Smith
May 30, 2019
Great Service Another visit to Parks Ford of Wesley Chapel on 05/04/2019. My husband dropped off our 2017 Mustang because the rear of the car was extremely unstab Another visit to Parks Ford of Wesley Chapel on 05/04/2019. My husband dropped off our 2017 Mustang because the rear of the car was extremely unstable. We were concerned it might be the tires we just had them install. After the service department looked into the problem they discovered it was to totally different problem. When we purchased the vehicle from another Ford dealership they told us their service department had completed many upgrades to the car. The car has always been a little twitchy since we bought it but we thought that was normal. Come to find out with Parks service departments help it was determined one of the suspension upgrades was done sub-par. This created a cascading problem. After Parks corrected the problem with the suspension and other problems it created my car rides better than it ever has. I couldn't be happier with the service I've gotten from Parks Ford. Everyone from Destin, the service techs that diagnosed and fixed my baby and everyone in between..... Thank you! You all Rock! More
by lorrineT
Employees Worked With
Destin
March 01, 2019
Service department and management Social department removed all my reviews from their FB page. The page is screened and I am blocked from commenting or leaving reviews. Zero stars!! Wo Social department removed all my reviews from their FB page. The page is screened and I am blocked from commenting or leaving reviews. Zero stars!! Worst service department of all my life. Vehicle under warranty brought in for AC issue. Service said it was fine but the compressor was cycling. Bring it back out of warranty and all of a sudden they find it yet I have to pay. ****do not go to Parks Ford**** They say manufacture defect yet it’s not covered?? They knew it all along. Brand new Ford blowing hot air for 3 years and now they find it. So pissed. ******* Had to pay $100 due to service techs that are unable to identify an issue/lack of training!! Hopefully Parks Ford does the right thing and refunds the money!! ****** More
by ParksNoMore
January 24, 2019
Excellent Customer Service and Satisfaction Purchased my Mustang in 2014 and have had it serviced at Parks since new. My service advisor has been Ricky Rodriguez from day one. He has always disp Purchased my Mustang in 2014 and have had it serviced at Parks since new. My service advisor has been Ricky Rodriguez from day one. He has always displayed true professionalism and caring for the customer. There has never once been a problem with the service performed on the vehicle . it has always been a seamless process , ready for pick up when promised and the work completed as promised. Would not consider taking my vehicle any place else. More
by frahan
Employees Worked With
December 09, 2018
Worst Ford dealer ever Do not go there Beware, they tried to fix things on my car that were not broken and wanted to charge me Four time the true cost. I will never go there again. The da Beware, they tried to fix things on my car that were not broken and wanted to charge me Four time the true cost. I will never go there again. The damage things and ask you to pay. Very bad More
by Fadi
October 14, 2018
Amazing I went to the dealership not looking to buy a car but Trevaris Glass and Phillip Conyer were very knowledgeable about the features of the vehicle I pu I went to the dealership not looking to buy a car but Trevaris Glass and Phillip Conyer were very knowledgeable about the features of the vehicle I purchased and not only sold me a mustang but gave me a mind changing experience. More
by Arob000
Employees Worked With
Trevaris Glass and Phillip Conyer
August 28, 2018
Great Dealership I purchased a new Explorer from Parks Ford of Wesley Chapel in 2015. They made the entire experience a pleasure. I've been using their service cente I purchased a new Explorer from Parks Ford of Wesley Chapel in 2015. They made the entire experience a pleasure. I've been using their service center for my service needs since and they have always done a very good job. Yesterday I brought my Explorer in for another routine service. Brett Rumford was my Service Advisor. Brett did a great job! He has excellent customer relations skills and follow-through. He is very knowledgeable, professional, helpful and pleasant. I can recommend Parks Ford without reservation. More
by FLYER28
Employees Worked With
Brett Rumford
July 12, 2018
Amazing Service Department After purchasing my Ford Edge over 2 years ago I Have returned for regular maintenance and exceptional customer service at Parks Ford. My service ad After purchasing my Ford Edge over 2 years ago I Have returned for regular maintenance and exceptional customer service at Parks Ford. My service advisor Brett has always been friendly, efficient and an absolute pleasure to deal with. Couldn’t ask for better service from the time I check my vehicle in to the time I pick it up. They make everything so easy and are always ready to help. More
by Megandean155
Employees Worked With
Brett Rumford
