Parks Ford of Wesley Chapel - Service Center

Victor colon was very a very professional salesman. He was knowledgeable, courteous and also had great customer service. I would definitely recommend him to family and friends. was knowledgeable, courteous and also had great customer service. I would definitely recommend him to family and friends. More

Trying to Commit Fraud I had a major issue with my 2015 Ford escape with less than 100k on the clock. Well, I thought it was a major issue after taking it to Parks Ford. My I had a major issue with my 2015 Ford escape with less than 100k on the clock. Well, I thought it was a major issue after taking it to Parks Ford. My car was not running well so I took it to Parks to get diagnosed. A few days later they told me I had a blown head gasket and they would not repair it. If I wanted to fix the car I'd need a whole new engine costing about 10K (almost what the car is worth in perfect working order). I was also informed that my extended warranty had expired less than 2 weeks earlier, so I was sunk. After being told that I could trade in my escape for 4500$ and they would put me in a new car I thought I would get a second opinion from an independent Mechanic I did and 500$ later my car was running great with no issues. My second opinion looked at the paperwork and found that Parks had scoped and pulled the spark plugs on cylinders 1 4 and 6 on my 4cyl escape! How is that possible? I was also informed with pictures that it didn't look like even the dust on the top of my engine had been disturbed, indicating that the diagonals of my car had never even been done and that the only error code my car had was a misfire code. No coolant in the engine block no blow head gasket no need for a new car! So I called Ellis Adams to discuss the issues. In short, I was told that I wasn't charged enough to diagnose my car at Parks that yeah the paperwork was wrong but that the diagnoses were correct and that my car would break down again in a month and call him back then. Customer service at its best. Well, its been over a month I've called and have not been put back in contact with Mr. Adams and all I can think is they tried to fraudulently get me to trade in my car and buy a new one. I mean just saying "sorry we made a mistake let me check your car again!" or "I'll refund your 160$ diagnostic fee because it was done (or not done at all) incorrectly!" But they insisted, that I was wrong and that although they had no documentation that the diagnosis had been done it was done correctly and I needed to pay 10,000$ or trade in my car for 4500$ to have a working vehicle. Ford Regional management was worthless, Parks Ford was worthless, I even flew out to Utah to talk with the dealership I bought the car from and they were worthless. Overall that was the first new car purchase of my life I was excited to get a Ford and now I'm going Toyota. More

John A, being very knowledgeable, helpful and very professional. I will recommend John to anyone who wants to buy a car or truck. It was a great experience. I love my new F-150. professional. I will recommend John to anyone who wants to buy a car or truck. It was a great experience. I love my new F-150. More

Destin Laquerre as a service advisor was excellent Having Destin Laquerre as a service advisor makes taking care of your car a pleasure. His excellent customer service is one of the main reasons- I ha Having Destin Laquerre as a service advisor makes taking care of your car a pleasure. His excellent customer service is one of the main reasons- I have complete confidence that I am receiving the best treatment at the dealership .. More

BREAK FLUID WAS CONTAMINATED DURING FLUSH !! (Mustang 2016) In August of 2018, Parks performed a break flush when I complained about the break pedal being too hard. The issue was not fixed 100%. (Mustang 2016) In August of 2018, Parks performed a break flush when I complained about the break pedal being too hard. The issue was not fixed 100%. I went back in April 2019 for a HUB replacement and only mentioned to someone, the issue was not resolved. They said to get new break pads. A month later In May 2019, Tires Plus discovered a black substance in the reservoir and referred me to another Ford Dealer in Dade City. They confirmed the break fluid had been contaminated with an unknown BLACK substance. After talking to their Manager and their Foreman, they could not find anything mechanically wrong with the car that they could attribute it to. In June 16th, I emailed a letter to Ellis Adams, service manager, with 11 documents, including pictures, reports from Ford and Tires Plus, repair cost ($956) and a letter asking to reimburse me for the repair. Ellis indicated they were not responsible for this. He claims too much time elapsed and pointed the finger at someone else. You can check the vin# and see that every repair has been done at Parks Ford. When I insisted in talking to the GM and escalating it with leaving voicemails at Mr Terry Mullane, GM, they stopped all communications. I called Ford, Corporation, they did a 3 way call with me and their Foreman, again, denying any involvement. He asked me to bring in the reservoir to send it to the lab for analyzing the substance. I personally brought it in and gave it to Ellis in or around October. Again, they stopped all communications. 6 months since my first attempt. I have pictures and invoices to show More

Promises seldom kept. We use our 2018 Ford F150 Platinum with the 3.5 EcoBoost to transport his mobility scooter where we need to go. The Truck had been in their shop in l We use our 2018 Ford F150 Platinum with the 3.5 EcoBoost to transport his mobility scooter where we need to go. The Truck had been in their shop in late August prior to repair the Timing chain tensioners. Just 5 weeks later it needed Timing chain repair yet again. Once again we stressed that we relied on the vehicle to transport a mobility device and asked for a workable timeline. in any event, the requested day and time for pick up were not met, causing us difficulty in arranging an airport pick up. Six days after pickup, my son noticed scratches on the drivers side front fender and hood. This was brought to The Service managers attention. He took pictures and advised he would consult with his Body shop. We haven't heard a word back since despite calling and requesting a call back. DONE WITH FORD> More

Very family like atmosphere, teamwork and professional service! I will be back here for all of my Ford Truck service needs. A special thanks to Trevaris, who is Not listed below. service! I will be back here for all of my Ford Truck service needs. A special thanks to Trevaris, who is Not listed below. More

Our Salesman Adam stayed late to accommodate our schedule and work to make sure we were completely satisfied with every aspect of the buying process before we left. and work to make sure we were completely satisfied with every aspect of the buying process before we left. More

Standard Maintenance Service Superior service in all aspects. Will Smith makes it a point to keep me informed of the status of my service and any items that he feels should be bro Superior service in all aspects. Will Smith makes it a point to keep me informed of the status of my service and any items that he feels should be brought to my attention. All the staff go out of their way to assist with any item that may come up. The entire staff makes me feel that both my safety and the maintenance of my care are their primary concern. I have been using Parks Ford of Wesley Chapel for over four years and would take my care to no other dealer. I strongly recommend the services and staff of Parks Ford. Ray Shelton More

Great Service from Will Smith Will Smith was very helpful and professional. He provided great service and went out of his way to understand and resolve the issue with my vehicle. Will Smith was very helpful and professional. He provided great service and went out of his way to understand and resolve the issue with my vehicle. More