Parks Ford of Wesley Chapel - Service Center

I scheduled an appointment to bring my vehicle in for Multiple warranty repairs. They booked me 3 weeks out. Then the day before bringing it in they called me to let me know it would be 1 week before a Multiple warranty repairs. They booked me 3 weeks out. Then the day before bringing it in they called me to let me know it would be 1 week before a technician got to my vehicle but I would only get in the cue to have my vehicle if I left it for 1 week. If I didn't leave my vehicle, they would not work on it in the when it was my turn. Who operates a business where you make a customer leave a vehicle for a week before you are even going to start working on it. I have had some great experiences with many Ford Dealers before but I will never do business with this one and I hope Ford Motor company does something about this to correct them hurting the brand. More

We brought our car in for tires always a great experience our service advisor John Kidd is very knowledgeable and very nice and keeps us informed on everything, Thank You John Looking forward to seeing you our service advisor John Kidd is very knowledgeable and very nice and keeps us informed on everything, Thank You John Looking forward to seeing you on our next service visit Carl and Doreen K More

Our experiences with Parks Ford are wonderful, Our service Advisor makes it great, John Kidd is so knowledgeable and so very nice and informs us about everything, John is a great asset to your company service Advisor makes it great, John Kidd is so knowledgeable and so very nice and informs us about everything, John is a great asset to your company,Thank you John, look forward to seeing you next visit. Doreen K More

The service department at Parks Ford is deceptive and predatory. If I could give them zero stars, I would. I took my car in for service, and the repair estimate was $189 on the intake form. They had m predatory. If I could give them zero stars, I would. I took my car in for service, and the repair estimate was $189 on the intake form. They had me sign the intake form which stated that I didn't need a written estimate if REPAIRS did not exceed $469. I was then told that repairs would be over $1000, and when I asked about the parts and labor breakdown, I was told the part was over $500; I found the same MotorCraft (Ford) part at an auto parts store for $162. Then I was told that replacing that part might not fix the problem and an additional $1300 repair would be necessary. Needless to say, I did not have them do the repairs. Also, they informed me that the so-called diagnostics charge would not be included in the total repair costs, although there was NOTHING in the intake form that disclosed the separate diagnostic costs; it only showed estimate of REPAIRS. Do NOT use this dealership for service. They are not trust-worthy More

I absolutely love Parks Ford. I bought my 2020 Ford Max Expedition in 2020 and have had all my service done with Ford. This last service was amazing. Cynthia Kraner was the best I bought my 2020 Ford Max Expedition in 2020 and have had all my service done with Ford. This last service was amazing. Cynthia Kraner was the best ever. Took care of my and my Evaa.. thank you for your excellent service and taking care of us. More

Best dealer ever. Love Parks Ford. Always take care of my Evaa 2020 Ford Max Expedition Love Parks Ford. Always take care of my Evaa 2020 Ford Max Expedition More