Parks Ford of Wesley Chapel - Service Center

Professional & waiting area is good. Thanks. Marc Colu is very professional. Also easy to make appointments. Thanks. Marc Colu is very professional. Also easy to make appointments. More

My service advisor, John Kidd, makes sure all my concerns are resolved. Even when any issues arise (vehicle not ready when it was promised), he makes sure I’m taken care of. are resolved. Even when any issues arise (vehicle not ready when it was promised), he makes sure I’m taken care of. More

Service department is terrific. Staff is efficient and courteous and always get my vehicle done ahead of schedule. I recommend Staff is efficient and courteous and always get my vehicle done ahead of schedule. I recommend More

My service advisor was Cynthia. She was outstanding, professional and friendly. I had scheduled at least two weeks prior to December 28 for a diagnostic on my car. The work was She was outstanding, professional and friendly. I had scheduled at least two weeks prior to December 28 for a diagnostic on my car. The work was completed by December 30th. I was not informed initially that the car would be in the shop up to 48 hours. The service advisor did provide a loaner car at no cost (when I asked). I understand the delay in getting the work done, but should have been notified when scheduling an appointment. More

Diagnose the problem quickly, and made repairs in a timely manner. The initial repair was a very major repair, and he sick repair was moderate, and in both cases they were done very well to this point timely manner. The initial repair was a very major repair, and he sick repair was moderate, and in both cases they were done very well to this point, and again in a timely manner. My service representative Isaiah is a true professional and make sure the job is getting done right and on time. More

This is a Clean efficient service area well run dealership. John very helpful and knowledgeable dealership. John very helpful and knowledgeable More

Ricky was excellent. Needs to be rewarded with a bonus. Great customer service all around. Needs to be rewarded with a bonus. Great customer service all around. More

All work was completed in a quick and efficient manner, service rep was helpful and listened to the issues and worked to get them handled. service rep was helpful and listened to the issues and worked to get them handled. More

Great group of staff and personnel very efficient on their job and very dedicated group. their job and very dedicated group. More

Exceptional Service at Parks Ford of Wesley Chapel! On June 30th 2023, I purchased a Ford F250 to tow a 37’ RV camper. My wife and I decided to live full-time in the RV camper and the F250 truck was c On June 30th 2023, I purchased a Ford F250 to tow a 37’ RV camper. My wife and I decided to live full-time in the RV camper and the F250 truck was critical to handle the towing requirement safely. Shortly after completing the purchase, we were devastated to learn Ford issued a recall in August for the left rear axle of the truck. Initially, Ford stated the parts would not be available until 1Q24 which would prevent us from living our dream. We are so grateful to the Parks Ford of Wesley Chapel team who stepped in to coordinate with Ford Corporation and get the parts expedited much sooner than was stated. A special thanks goes to: Ellis Adam - Parts and Service Director, Jeff Wilder - Parts Manager, Destin Laquerre – Service Manager, David Hoff – Shop Foreman, Tara Dyal – Service Advisor, and Tanner Bianchi – Product Consultant. We were very impressed with the level of personal commitment and service we received at Parks Ford. From the moment I called to explain our concerns and how the recall impacted our life plans, every staff member was friendly, helpful, and showed a dedicated commitment uncommon in most dealerships to solve our dilemma. When I brought my vehicle in for the repair, I was greeted promptly by EVERY TEAM member at 7:30 AM in the morning. The team assured me special care would be provided including oversight of the repair by David the Shop Foreman. Overall, we were extremely impressed with the special care we received at Parks Ford. The staff was friendly, helpful, and efficient. They made the recall process easy and stress-free. Anyone looking to purchase a Ford product or have their vehicle serviced would do well to contact Parks Ford for their needs. I strongly recommend Parks Ford to anyone looking for a reliable and trustworthy auto dealership… be sure to ask for Tanner Bianch on the Sales team or Destin Laquerre in Service to get the special care you deserve! Sincerely, Dale Gordon More