Parks Ford of Wesley Chapel

The dealership has a high turn over rate, I went thru 4 individuals handling my deal from Oct 22 till 9/6. Then they tried to back out of my Xplan the day I showed up, stated Ford doesn't honor Xplan for F individuals handling my deal from Oct 22 till 9/6. Then they tried to back out of my Xplan the day I showed up, stated Ford doesn't honor Xplan for F450 until I proved differently and showed up to the dealer. The dealership insulted me multiple times with my offer. Even After I proved the trade in value of my vehicle. 62k for 22 Denali 3500 full loaded Duramax with 23k miles(now listed for 87k) on their website. Tried several bait and switch tactics then told me the are making me great of a deal as I'm getting the truck at xplan pricing. I stated you aren't doing a thing for me, that's thru Ford not you. I was told by the salesman and finance manager not to leave a review if it's less than a 5. They lose their bonus. Salesmen specifically told me he lost his 4k bonus last month due to 1 out of 14 reviews being a 4. They should not tell customers to lie, this is a survey ment to be honest to. I ordered a truck and dealership had all my paperwork prior to arriving took 4 hours to finalize the deal. I didn't have to pick out a vehicle, get paperwork, wait for detail, etc. Dealership had my xplan pin, dl, insurance prior to my arrival. It should have been an hour at most. 445-830pm. They were closing down and couldn't refund my deposit, I had to remind them the next day. Lastly, they tried to jip me by telling me getting a spray in bed liner thru them will cost $1,000, I showed the build sheet of $595 and they said that's just Fords price it's $1,000. I called Park Fords service on my own its $700. I have went to many places in town and can get rhino or linex for under $600. This dealership is Shady and try to get money anyway they can even ask the buyer to lie for them. Sorry but you get honesty from me. Don't lie or ask customers to lie. Make the experience painless, a pre-ordered truck and came in with financing and they had all my info and trade info prior to arrival took 4 hours to close the deal. Still didn't get shown features, deposit returned, etc. Go elsewhere. More

Great work in a timely manner staff were all very professional especially Tara who handled my vehicle maintenance needs. professional especially Tara who handled my vehicle maintenance needs. More

Excellent, courteous service. Service advisors are always a pleasure to work with. I have never had a bad experience there. Service advisors are always a pleasure to work with. I have never had a bad experience there. More

I was very satisfied with my service at Parks Ford. I have always bought my cars there and taken them back for service there too. Ricky is always very pleasant and explains things to add to my knowledg I have always bought my cars there and taken them back for service there too. Ricky is always very pleasant and explains things to add to my knowledge. He takes care in looking after what needs to be done. I appreciate your dealership. More

Outstanding both salesman and finance person went above and beyond to assist! Great experience!! Thank you! and beyond to assist! Great experience!! Thank you! More

My Dad wanted a specific car, Gil worked with me by text and phone, starting on Sunday evening. We wrapped up a deal and they delivered the car on Wednesday right into my dads driveway. Great communicatio and phone, starting on Sunday evening. We wrapped up a deal and they delivered the car on Wednesday right into my dads driveway. Great communication and customer service!! More

The sales guy Martel, Witherspoon was fantastic. He was extremely professional and polite. Also, the finance department person, Vincent Eppolito was also extremely professional, and a great guy. Als He was extremely professional and polite. Also, the finance department person, Vincent Eppolito was also extremely professional, and a great guy. Also TJ the online sales woman was great too. More

I had the pleasure of dealing with Parks Ford while leasing a new Mustang Mach E. From the trade in or my vehicle to the completion of my paperwork, it was seamless and stress free. I will only go to P leasing a new Mustang Mach E. From the trade in or my vehicle to the completion of my paperwork, it was seamless and stress free. I will only go to Parks Ford for all my vehicles! Thank you Chris and Ryan for going above and beyond! More

We purchased a Lincoln Nautilus from this dealership 3 years ago and thought we may be interested in getting a newer one. We spoke with a salesman by the name of Richard Harris. He was extremely helpful. years ago and thought we may be interested in getting a newer one. We spoke with a salesman by the name of Richard Harris. He was extremely helpful. He was knowledgeable, not pushy or over oard in helping us. Although we decided to hold off for now, we would contact Richard when we're ready. Rusty Kozsuch, Ruskin n Fl. More

Our family has bought several cars here, but service is the worst. Playing games with pricing and when we said no to the service quote the came back with a lower price which was still robbery. We had all t the worst. Playing games with pricing and when we said no to the service quote the came back with a lower price which was still robbery. We had all the work done for $2000 elsewhere instead of paying $6339.16!!!!! Never again will we go back. Look at other reviews..... FRAUD More