Parks Ford of Wesley Chapel

My 2003 Ford Explorer auto 4-wheel drive locked up (Front DIFF) took to my local dealer since I am new to the area and this dealer wanted $1,900.00 to rebuild the front diff. They ordered the part but i foun DIFF) took to my local dealer since I am new to the area and this dealer wanted $1,900.00 to rebuild the front diff. They ordered the part but i found i could just take it out and have no more 4-wheel drive. So i had my truck towed to another mechanic who took it out for $350.00. I then test drove it with that mech and no noise no check engine..NO PROBLEMS!!!! I took it back to Parks ford to have the rest of the truck look i out because this dealership did right by me by giving a free rental so i wanmted to still give them work. I was told i need rear brakes and axle seals and raditor hose for $1,400.00 I told the dealership to only to the raditor hose for $167.00 but all work was done. I argured the price and they bought it down to $500.00. Come to find out my check engine light is now on and my truck misfires. My truck has a loud clicking noise. Terri the GM told me to take my business else where. I told him "it must make you feel real proud to leave a disabled VET strandaed and i have missed work and my VA appts.Found out later from my other mechanic tnhat my rear brakes were fine and the raditor hose wasnt great but did not need to be replaced. this place is a joke and liars. they lack in communications skill and extremely rude! More

A bit of a struggle with paperwork and a bit out there from Tampa, but, overall, very satisfied. Friendly atmosphere and very clean, considering the construction on 54. from Tampa, but, overall, very satisfied. Friendly atmosphere and very clean, considering the construction on 54. More

I shopped approximately 5 dealers via the internet using the USAA buying service for a new Ford Explorer. I had a very spcific model and accesory package desired. Glen Gasbarro suggested I order the model the USAA buying service for a new Ford Explorer. I had a very spcific model and accesory package desired. Glen Gasbarro suggested I order the model/color I wanted at the internet price he varified which I did. His first and last price were exactly as advertised and typical envoice price info was provided to me in a very proffesional up front manner. Once the final sale was accomplished Frank Lacey took care of all delevery details. Everything worked out as advertised and Frank was a pleasure to work with. Upon our arrival at the dealer for delivery the first thing Frank did was to show us the new vehical. After all the paperwork was completed he did a very thorough job of explaining of all new car features prior to our drive off. Thise new car features on the Explorer are formidable but quite easy to grasp if explained properly which is what was done. Nearly every other dealer I contacted just used my interest or contact info to attempt to sell me something rather than to facilitate my buying what I wanted. Heritage Ford was the exception and I appreciated their honest approach towards making my purchase a positive experiance in all respects. All dealers try to sell you extended warrantees etc. in addition to the final sale plus tax price you expect to pay. Just educated yourself thourougly about these practices prior to your purchase and be ready to walk away if there is anything or any dollar on the final paperworek you don't understand. More

BEST CAR BUYING EXPERIENCE EVER!!! I say this because I have had the worst experiences in the past from several local Dealers (I won't mention names). We just purchased our brand new 2011 Ford Edge for my have had the worst experiences in the past from several local Dealers (I won't mention names). We just purchased our brand new 2011 Ford Edge for my wife January 12th and Bought my pre owned 2007 Mustang GT a week ago from the friendly folks at Heritage Ford. We are both in love with our new vehicles!!! Obviously we had a great experience with the whole new vehicle purchasing experience we gave them a try on our used business as well. Normally I have never bought from the same dealer twice, due to being, or at least feeling ripped off or mistreated and I have to say, it's quite refreshing to do business with people who really try hard to make you happy. I came across them by recommendation from a couple of friends that had serviced and bought vehicles from them in the past. Side note~ I vow to only buy cars through referral from this point on. Can't say enough nice things about my experience with Heritage's staff, the General Manager even came out as we were exchanging tags from our old vehicle to Thank Me for my business-Twice (unheard of!!!). VERY NICELY DONE AND KEEP IT UP GUYS!!!!!! More

Always a pleasant experience at Heritage. Every single person that I have come in contact with have been great. When I need another car I am going to Heritage Ford First. I have been into the Car Care Cen person that I have come in contact with have been great. When I need another car I am going to Heritage Ford First. I have been into the Car Care Center twice and have received prompt and courtious service and information. Thanks. Jeff Wetherby More

I took my car in a few weeks ago and the service department was friendly, knowledgable and didn't keep me all day. I could tell they were giving it me straight, and I appreciated the fast service. I department was friendly, knowledgable and didn't keep me all day. I could tell they were giving it me straight, and I appreciated the fast service. I didn't feel like I was being ripped off. I will definitely be going back to this place. More

Thieves, dishonest, deceptive!!! STAY AWAY! Went in with 2 bad power window switches, came out with two "different" bad switches. Amazing how the switches that only failed in the up motion were repaired, b 2 bad power window switches, came out with two "different" bad switches. Amazing how the switches that only failed in the up motion were repaired, but now two other switches happen to fail the same way just when I bring it in to be fixed! Then I got a line of CR@& that it "just must of happened, but we can fix this too if you want to pay for them." Can you believe it! Need to be put out of business!!!! STAY AWAY!!!!!!!!!!!!!!!!! More

I did NOT buy my Ranger from this dealership, but use them for all my maintainence.<br>They have performed several warrenty cliams for my truck - always fast and friendly. Free rental car.<br>My ball joi them for all my maintainence.<br>They have performed several warrenty cliams for my truck - always fast and friendly. Free rental car.<br>My ball joint cover tore and radiator cracked after the warrenty expired. The service manager was able to secure an after-warrenty adjustment for me. This really helped offset the cost.<br>All work is performed as expected, costs are minimized, truck is always clean when returned.<br>I am very particular about this vehicle:<br>http://silvertank.batcave.net/index.htm More