Parks Ford of Wesley Chapel

My wife and I recently purchased a new Ford Explorer at Parks Ford of Wesley Chapel and were delighted with the experience. Our sales consultant, Frank Lacey, was an outstanding example of customer serv Parks Ford of Wesley Chapel and were delighted with the experience. Our sales consultant, Frank Lacey, was an outstanding example of customer service. He was courteous, highly knowledgeable, a good listener and far more interested in meeting our needs than pressuring us to buy - in fact, there was no pressure. We had previously done fact-finding at 7 other car dealerships - so we know we received solid value on both our trade in and the price of the vehicle we bought. I would highly recommend Frank Lacey and Parks Ford to anyone looking for a new or used vehicle. More

Thanks. I had a good experience at Ford of Wesley Chapel. Will and Paul were very helpful and made my experience a good one. Thanks again. Will and Paul were very helpful and made my experience a good one. Thanks again. More

Parks Ford is great. We are very happy and excited about our new purchase. They were all very professional and did not put any pressure on us. It was definitely a pleasure to deal with them. We will definit our new purchase. They were all very professional and did not put any pressure on us. It was definitely a pleasure to deal with them. We will definitely recommend them to our friends and family. More

Probably the best car buying experience I've had. Thank you Will for making us feel welcome and comfortable. I would/ will recommend Parks Ford to all of my friends. you Will for making us feel welcome and comfortable. I would/ will recommend Parks Ford to all of my friends. More

We recently visited Parks to purchase a new car. It was our good fortune to work with Ron Garland, who put his great experience to work to help us find the right vehicle. Ron was very patient as we (parti our good fortune to work with Ron Garland, who put his great experience to work to help us find the right vehicle. Ron was very patient as we (particularly me) wanted to look more closely at different models, comparing the features. He presented several different scenarios which helped us make a well thought out decision. While I was excited that we were getting a new car, I was dreading the expected pressure. Turned out that wasn't the situation at all - Ron respected our deliberations and was very encouraging. Also a great word for your Receptionist - Ms. Sanford juggled calls and always seemed to know who was where at any given time (we were seated at the table in front of her). We also worked with Duber who was very friendly. We weren't so happy about the 19% finance rate offered, but fortunately we had a voucher from the credit union for the loan with a rate under 6%. We love the new Ford Focus and happy that we were able to "buy American" and start what we think will be a great relationship with the Parks Ford dealership. More

All the personnel and especially those named are most friendly, helpful, knowledgeable, efficient and most of all professional. It was my great pleasure to deal with tham and with Parks Ford. Thank you f friendly, helpful, knowledgeable, efficient and most of all professional. It was my great pleasure to deal with tham and with Parks Ford. Thank you for your service and your offering of this great product. More

Although I have not been able to make a deal yet, (actually waiting to hear something) I wanted to take a minute to thank Will for all his help and his friendliness. I have never walked into a dealer (actually waiting to hear something) I wanted to take a minute to thank Will for all his help and his friendliness. I have never walked into a dealership and been treated with so much respect as I was this past Saturday. From my first encounter with the girl at the front desk (I had actually called for directions) to meeting Will and Duber, I cannot say enough good things about this dealership. Everyone was very friendly, outgoing and most of all, helpful. I especially loved not being pressured! I hope to hear good news but in the event it is not meant to be this time around, I will return when the time is right. Thank you to everyone at Park! Elaine Bowman More

Everyone I had contact with was friendly and displayed excellent customer service skills. They were not at all "high pressure" and showed a sincere interest in helping me with the type vehicle I was inter excellent customer service skills. They were not at all "high pressure" and showed a sincere interest in helping me with the type vehicle I was interested in and the payment plan I requested. This is the second vehicle I purchased from them and I will highly recommend them to all my friends and business associates. They are truly a one stop dealership...... no reason to look elsewhere. More

I have bought or leased 5 vehicles in the past 2 1/2 years, and have obviously been pleased with both the sales and service. We enjoy working with Frank Lacey and his sense of humor. I'm sure that we wi years, and have obviously been pleased with both the sales and service. We enjoy working with Frank Lacey and his sense of humor. I'm sure that we will be back. More

On Saturday, March 17, I started looking for a Ford dealer to examine at my 2002, 151,000 mile Ford Escape which started to have disconcerting noises from the engine compartment. I Googled Ford Dealer dealer to examine at my 2002, 151,000 mile Ford Escape which started to have disconcerting noises from the engine compartment. I Googled Ford Dealer and my zip code and found Parks Ford of Wesley Chapel. I entered their address in my GPS and arrived there at 11 o'clock. Upon arrival, I went to the Service Department, explained my problems but found that all service personnel were busy with customer appointments and that I would have to make an appointment. I decided to go to the Sales area and look at new Ford Escapes. Let me say that based on past experiences at car dealers, I am very wary of high pressure car salesmen who tell you what you need and push you to get a car that you don't want, need or can afford. I immediately was meet bu Jennifer Cofini who asked if she could help me. I said that I only wanted to look around at the new Ford Escapes but was not looking to buy. She pointed me to Park Ford's available new 2012 Escapes and I went out to look at them on my own terms. I was approached by Andy Wright who offered to show me the ins and outs of the dealers available lineup. Andy was friendly, courteous and helpful. When I did not find a 2012 that suited my needs and deferred the new Escape offerings, he mentioned that they had "used" cars as well. When he showed me what they had, I found a beautiful 2011 pristine Escape that really impressed me. Andy asked me me if I was interested in trading in my 2002 Escape and finding out what it was worth. I replied YES and expected the worst as my car was not in that good of a shape (rust, high mileage, discolored hood, a strange sound in the engine compartment and stains on the seats.) My sole stipulation to buying the car was that I wanted the new Firestone tires moved from my 2002 Escape to replace the Michelin tires on the 2011 Escape. He took me to his manager (I don't remember his name) to get a trade in evaluation. He arrived at a very satisfactory value for my car and we began the paperwork for my new "used" car. After work on Monday afternoon, I returned to Park's to begin what I expected would be a painful process for auto financing. Andy introduced me to Paul Stokes who expertly and efficiently walked me through the financial process for a loan. Upon completion of signing all the forms, I was preparing to get into my old car and go home, returning the next day to get my new car. When I went outside, I discovered that Andy had moved the tags from my car to the new car. Tuesday afternoon, I returned (without an appointment) to get all 4 tires exchanged between my old and new cars. Paul Stokes made this happen despite a heavy service workload. My overall experience has been outstanding!! Everyone I met at Parks Ford of Wesley Chapel was warm, friendly, honest and candid. I found a customer oriented atmosphere and individuals that made the entire process go smoothly and quickly. I plan on making Parks Ford of Wesley Chapel the place for my future car needs. --Michael J. Shanahan More