Parks Ford of Wesley Chapel

My husband and I had an appointment setup to see Will Bozeman at 2pm unfortunately Will was with another customer. Ron Garland stepped in to assist us and he was GREAT!! Ron never let us just sit and wai Bozeman at 2pm unfortunately Will was with another customer. Ron Garland stepped in to assist us and he was GREAT!! Ron never let us just sit and wait by ourselves he was always there having conversation as well as assisting other customers when he could (we were there for 5 1/2 hours). Ron went over every aspect of the car and was very very informative. My husband and I left there having no questions to be asked and very satisfied. Thank you Ron Garland for being our first great experience with a down to earth none pushy car salesman :) More

Jason Andrezejewski was the sales rep who helped us pick out and drive away in our new Escape. Jason was extremely helpful and spent a significant amount of time taking us through our decision. We test drov out and drive away in our new Escape. Jason was extremely helpful and spent a significant amount of time taking us through our decision. We test drove an Explorer and two Escapes and he assisted us in pricing out leases and purchases for each. We decided on a lease of an Escape but due to Jason's hard work and help we plan on returning in about a year to purchase an Explorer. More

I enquired about a new affordable Ford car as my old car (FORD FOCUS 2005) was being serviced & Mr. Lacey was extremely patient in explaining all I should know about the 2012 vehicles. He showe me several v (FORD FOCUS 2005) was being serviced & Mr. Lacey was extremely patient in explaining all I should know about the 2012 vehicles. He showe me several vehicles & then took a car out i.e. Ford Fiesta. I enjoyed the smooth ride & features of the vehicle which again he explained in detail. I also had the opportunity to drive the vehicle. Mr Lacey went beyond the call of duty to assist in this sale and advantages of the 2012 Fiesta. He managed professionally the transfer of my 2005 vehicle and all paper work amazingly effiently.I probably would not have purchased this car today but he was so helpful with transferring my ford focus & advantages of having this new Ford Fiestabvehicle. Mr Lacey showed & expained all new parts of the vehicle and how to work them followed up with saying I could return or call with any questions or further demonstration if need be.. Downloaded my phone #'s & just made this tranction go so smoothly. Mr Garzon managed the paper work for finances explaining in detail monthly fees and interest and advantages of coverage for repairs on vehicle. Also all the advantages of this and scotch guard which I did purchase because of the thorough explanation by Mr. Lacey & then reinforced by Mr. Garazon. Price: I was extremely satisfied with assitance by Mr Lacey who was able to negotiate a fair or better than fair trade in for my 2005 vehicle after speaking with his supervisor Both men answered every one of my questions pertaining to the new vehicle function & financing that I could understand. The paper work was completed in a timely manner. Extreme professionalism by these 2 staff members. I would definitely recommend friends and relatives to your dealership. R Kopycinski (Proud New Owner of a 2012 Ford Fiesta) More

I went into the dealership not expecting to make a purchase, just wanted to look at 2012 Flex models. Service was so helpful I ended up buying that day. My salesman and the finance manager stayed an purchase, just wanted to look at 2012 Flex models. Service was so helpful I ended up buying that day. My salesman and the finance manager stayed an hour past the closing time of the dealership to complete the sale for us. Overall experience was great. We originally went to Brandon Ford seeking the 'volume dealership.' We were pleasantly surprised to see how good the Parks Wesley Chapel Dealership was. I plan on making all future purchases with Parks. I also stopped by the maintenance department briefly the following day to pick up my tag. The maintenance team seems very efficient as well. More

George and Shane went out of their way to find a car for us that met our needs. We did not feel pressured and felt comfortable and informed throughout the whole process. Duber was very friendly and efficie us that met our needs. We did not feel pressured and felt comfortable and informed throughout the whole process. Duber was very friendly and efficient with the finance process. We are very happy with our car and would do business with this dealership in the future. More

Needing a used but reliable vehicle, I stop by to check Needing a used but reliable vehicle, I stop by to check on advertised prices, but return because of the outstanding customer service, general but Needing a used but reliable vehicle, I stop by to check on advertised prices, but return because of the outstanding customer service, general but genuine concern and consideration showed by Mr. Ronald Garland, whose demeanor and disposition are perfect to ease a storm. Mr. Garland is the type of car salesman that provides all the relevant and accurate information about the vehicle in a simple and easy to understand without appearing condescending. He answered all my questions with accuracy and consistency when asked the same by my son. Buying a vehicle can be a stressful experience if you end up with a salesman who wishes to be someplace else. Even worst when your dealer tries to sell you something they want to get rid of. Mr. Garland makes you feel welcome and treat you with great respect, and leave you with the feeling he wants you to be happy with whichever vehicle you buy because you like it and it's the best fit for your need. Calling me back to check how the car was working and if I had any issues a couple of days after the purchase was a nice touch, showing he follows up after the sale for customer satisfaction even still. The man is a blessing and I hope he continues to be a successful car salesman so many others have the chance to experience quality service like I did. More

Frank Lacey greeted us when we arrived at the dealership. We were interested in buying a new car but didn't know which one. Frank is a very low key, no pressure type of sales person. He went back and fort We were interested in buying a new car but didn't know which one. Frank is a very low key, no pressure type of sales person. He went back and forth several times getting us keys to all the cars we wanted to look at, no problem. We went for a test drive and we hardly knew he was in the back seat, allowing us to experience the car without pressure. When we decided on the car, he made the deal quickly and sat and visited with us while we were waiting for financing instead of taking off and leaving us sitting there. He answered all of our questions and after the purchase, followed up with a phone call thanking us for our business, which was nice in today's world of mostly poor customer service. Duber was great too, very friendly and explained and showed us what option would be best for the extended warranty if we wanted it. Again, we didn't feel pressured to buy something we didn't need. All in all and excellent experience. We have only had the car a couple of days so we will see how it goes! More

Will at Parks Ford was very helpful in both educating me on my Focus and offering multiple options in vehicle packages and outlining their differences. He did not overpressure me and let me come to my own d on my Focus and offering multiple options in vehicle packages and outlining their differences. He did not overpressure me and let me come to my own decisions. Will also seemed very genuine, which most sales people often do not, so that was a breath of fresh air. I would recommend putting in some time researching yourself before coming to the dealership so you know exactly the questions to ask, because they will have all the answers you need! More

Great experience. No sales sales pressure. Completely surprised with the deal I got; especially from a smaller dealership. I will come back for service and future sales. surprised with the deal I got; especially from a smaller dealership. I will come back for service and future sales. More

A CANADIAN IN NEED OF HELP!WHILE IN THE WESLEY CHAPLE AREA FOR THE WINTER I WAS IN NEED OF SERVICE FOR MY 2010 ESCAPE.I WENT TO PARKS FORD AND ON ARRIVAL I WAS GREETED BY SERVIC AVISOR MICHAEL ABATI.HE L AREA FOR THE WINTER I WAS IN NEED OF SERVICE FOR MY 2010 ESCAPE.I WENT TO PARKS FORD AND ON ARRIVAL I WAS GREETED BY SERVIC AVISOR MICHAEL ABATI.HE LISTENED AS I EXPLAINED MY CONCERNS AND WE MADE ARRANGEMENTS TO LEAVE MY VEHICLE WITH THEM.WHEN I BROUGHT THE VEHICLE BACK MICHAEL GREETED ME BY NAME AND CONTINUED TO DO SO THROUGH ALL OUR DEALINGS.THE PROBLEM WAS DELT WITH BUT IN DOING SO ANOTHER PROBLEM I WAS NOT AWARE OF WAS FOUND AND MICHAEL OFFERED ME A CAR TO USE WHILE THE NEW MUCH LARGER PROBLEM WAS DELT WITH.GETTING THINGS SORTED OUT ,PARTS TOGETHER ECT. TOOK THE BEST PART OF NINE DAYS ALL THE WHILE MICHAEL KEPT ME UP TO-DATE. WHEN THE WORK WAS FINISHED I RETURNED TO PARKS FORD RETURNED THE HERTZ CAR TO RYAN McCALL AND MICHAEL EXPLAINED WHAT HAD BEEN DONE AND I WAS SENT ON MY WAY WITH A CLEAN FRESHLEY WASHED VEHICLE . I WILL RECOMMEND PARKS FORD AND MICHAEL TO ALL MY FLORIDA FRIENDS. THANK YOU ALL VERY MUCH ALLAN DOWDALL More