Parks Ford of Wesley Chapel

When we first went there, we were looking at a certain vehicle. When we went in to see about finances, we were sitting there for quite a while. Only when we went to leave did it seem to change on trying t vehicle. When we went in to see about finances, we were sitting there for quite a while. Only when we went to leave did it seem to change on trying to get things moving. Whether it was banks or the dealership it was quite a wait. That particular option was declined, but we were able to buy something else, and we put in on those options and asked for them to get back to us, this was Saturday night. Paul called us back on Monday on the approval. But we still had to do some waiting to find out about the vehicle we really wanted, because the vehicle that was approved was not what we really wanted. We were approved for the van we wanted and it's in good condition except for some spots in the carpet, not much. It was different than what we were expecting when buying a car. We didn't get the pushy, shovy salesman. And the vehicles weren't extremely overpriced to begin with like we saw at other dealers. But when trying to negotiate a price we weren't hearing the overall picture which is what we wanted. Overall we were happy. It was better than we expected in some ways and not what we expected in other ways, but we bought the van and I am happy with it :) And I didn't feel like I was signing my life away. More

Javier is great. i had been to this dealer three times in the last two weeks and Javier worked with me to find comfort and in a price range i could afford. He was willing to test drive any car i wanted and w the last two weeks and Javier worked with me to find comfort and in a price range i could afford. He was willing to test drive any car i wanted and was ready at the drop of a dime. He had great follow up service. He even followed me home to get the downpayment and switch out the tags on my car. i would recomend javier to anybody. More

The Sales team was very helpful in finding the vehicles that both had the options that I needed as well as the price point that I was comfortable with. While there was some of the typical price haggling, that both had the options that I needed as well as the price point that I was comfortable with. While there was some of the typical price haggling, they were very upfront and fair. More

From the point of introduction to the end of the sale, Andy Alvarado was extremely patient and supportive helping with our effort to purchase a vehicle. He assisted us with 3 test drives and made suggest Andy Alvarado was extremely patient and supportive helping with our effort to purchase a vehicle. He assisted us with 3 test drives and made suggestions regarding each vehicle. From start to finish, this process took almost 5 hours, but Andy was right there--all the way--treating my wife and I as though we were the most important customers he would see that day. Andy's manner and style was such that we never felt pressured and he totally fulfilled his roll as a superb sales person. If I were purchasing another vehicle tomorrow...I would go straight to Andre Alvarado to help me with that purchase. Parks Ford Dealership is fortunate to have Andy on their team. Keep up the good work, Andy. I'll stop by to say "hello" when I bring in the 2013 Ford Fiesta for service. More

The sales person: Javier Zamora, and the Sales Manager: Shane Norsworthy as well as the Finance Manager: Carlos Gonzalez exceeded all of my expectations during my sales experience at Parks Wesley Chapel Fo Shane Norsworthy as well as the Finance Manager: Carlos Gonzalez exceeded all of my expectations during my sales experience at Parks Wesley Chapel Ford. Javier had great knowledge of all the features on the vehicle I was purchasing including specifications, and how to use the My Ford Touch, Sync systems and every other feature. I truly had a wonderful sales experience. My purpose for my visit was to have scheduled service for my 2012 F-150, where Michael Abati took great care of the service needs to my F-150. I will most certainly purchase my next vehicle at Parks Wesley Chapel Ford. More

i walked in and worked with all three of the above people and had a great quick experience. i will definitely refer friends and family to parks ford and had a great quick experience. i will definitely refer friends and family to parks ford More

Javier was a great salesman and took the time to educate me on the Fusion. He and Frank worked out an amicable deal for me on my new vehicle and gave me a price that fit my budget perfectly. Frank has a g me on the Fusion. He and Frank worked out an amicable deal for me on my new vehicle and gave me a price that fit my budget perfectly. Frank has a great Irish accent and certainly adds some uniqueness to the dealer. After negotiating with both of them and reaching an agreement, I can say without a doubt, I am most happy with my purchase and would recommend if you are looking for a new vehicle to please contact Javier and/or Frank. Javier also worked with me the day after my purchase for over an hour just to show me some of the many tech benefits of my new car (my previous car was over 10 years old so I had a lot to learn). Outside of the sales process, I must commend Carlos Gonzalez as well. Carlos is the Finance Manager at the dealer and handled my lease details the night of the purchase. Since that evening, some changes needed to be made to my lease which prompted numerous questions and phone calls from me. Carlos handled everything fantastically, completely professional and very straight-forward throughout the process of a few lease adjustments. Carlos is great asset to Parks Ford and his efforts "after the sale" have made a great impression on me as a customer. It is clear he knows the true meaning of exceptional customer service! I went to approximately 10 different dealers in the Tampa/St.Pete area including another Ford Dealer, Kia, Volkswagon, Buick, Dodge and Mazda and by far, my experience with Parks Ford was absolutely the best! Thank you again Javier, Frank and Carlos. More

We have been customers of this dealer for a couple of years. Customer Service have always exceeded our expectations. From service to buying a new car, staff members are always willing to help and satisfy years. Customer Service have always exceeded our expectations. From service to buying a new car, staff members are always willing to help and satisfy our needs. Great sample of high level of customer service. More

Service was great. I worked with some very professional associates. They treated me very well and answered all the questions I had. Only down side is the time it took to complete the car buying process. associates. They treated me very well and answered all the questions I had. Only down side is the time it took to complete the car buying process. More

This was the most courteous, friendliest, cleanest and nicest dealership we visited out of the 6 that we did which made purchasing a vehicle there an easy choice. Everybody we dealt with while we were the nicest dealership we visited out of the 6 that we did which made purchasing a vehicle there an easy choice. Everybody we dealt with while we were there from Wayne to Marco to Carlos and everybody around and in between treated us pretty much like family as one of their advertisements inside actually states. This dealership had the best prices for used vehicles especially the Ford Edge's out of any dealership we saw. If you want to feel respected and somebody to actually earn your business visit this dealership! If you want to get the deal you want and possibly more then visit this dealership! No hassle and easygoing process and if you have a child its ok if you bring them because they have an amazing play area that kept our daughter busy(ours is 2). More