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Parks Ford of Wesley Chapel
Wesley Chapel, FL
2,156 Reviews
Parks Ford of Wesley Chapel is located in Greater Tampa, Florida. The Team at Parks Ford will help you find the Ford Vehicle you are looking for. Whether you are looking for a New Ford or Pre-owned vehicle, we have a large inventory of new and pre-owned vehicles to choose from.
We strive for customer excellence and guarantee the easiest, most hassle free buying experience you will ever experience. Parks Ford is the Dealership where Friends Send Friends!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 2,156 reviews
August 11, 2014
Fast Friendly Service Will Smith went out of his way to ensure my wait time was short for my recall repairs - very professional and courteous. Best Service Department aroun Will Smith went out of his way to ensure my wait time was short for my recall repairs - very professional and courteous. Best Service Department around!! Wouldn't think of going anywhere else. More
by DW57
Employees Worked With
Will Smith
August 11, 2014
Crappy Customer Service, Good Car Service I've taken my car in several times to get serviced now, and not once have I had a good experience. It's the closest Ford dealer to me, and I have a ma I've taken my car in several times to get serviced now, and not once have I had a good experience. It's the closest Ford dealer to me, and I have a maintenance plan. I continue to take it here because they never have long waits unlike Brandon Ford. This place will run you in circles when you call them, and the Service Reps are NEVER there to answer your calls, especially Alan Sarne. My worst experiences were with him and Will Smith. I had Will one time, and he did not apologize for my other experiences at Parks Ford, but tried to excuse them. He also told me my car was almost ready, but I had to wait another 40 minutes before they finally brought it out, after I'd already waited an hour. To me, "almost ready" means 15 minutes or less. He finally apologized for the bad service I'd gotten when I was about to leave. This was a while back, so I don't remember 100% of the details, but those are the ones most vivid. However, at a more recent maintenance, Alan seemed annoyed to talk with me. I had a list of questions for him (around 10 or so), which I was well aware was tiring, but I asked them politely and apologized for them. They were quickly answered, but he seemed to be very annoyed to even talk to me. I just want to make sure my car is in the best shape, and I had been hearing some troubling sounds and behaviors from it, like squeaking. He also told me my torn door seal was damage, even though he didn't even take a look at it, and that I'd have to buy a new one. He said he'd get a quote for me from the parts guy before I got my car back, but I had to pester him to get the quote. It seems like he really either didn't like me or like his job. I had a problem with my flywheel, so I had to leave it overnight and get a rental, and the rental guys were awesome! They made me laugh and turned a crappy day into a not-so-crappy day. I called Alan back to ask if my car was ready, and he said it was. I said I was about 30 minutes out, and he said he'd be there to give me my car. Surprise, at 4:30, he'd already gone home by the time I got there. So the Hertz guys had trouble closing my rental ticket because he wasn't there to sign off, and I was scared I wouldn't get my key. I did, thankfully, and another Service Rep showed me to my car. I forgot his name, and he doesn't seem to be listed here or on the Parks Ford website. He told me my door seal was wear and tear after looking at it, and that it WAS covered under warranty. He was also very pleasant and sympathetic, which was far more than I got from Alan. Every subsequent call I made that had to be routed to the service desk was through Alan, and he was never there to pick up the phone. Whether that is from poor planning on Parks Ford's part to not have someone manning the phone at all times, or Alan simply never being there, I won't know. I also asked him about getting cruise control for my car, and he said it would be $500 to get it done there. Call back only a couple weeks later to find out it's $400 and they don't do cruise control. I can't trust the information he gave me because he didn't seem to care/know his stuff/bother to say "I don't know, let me look that up for you." Thanks, Parks Ford, for crappy customer service. At least you're close and don't require an appointment. I'm going to Tire Choice after I'm through with you, thank god. More
by SapphireSiren
Employees Worked With
Alan Sarne, Will Smith
August 11, 2014
Transmision problem. With the help of Will Smith we were able to resolve a problem with the transmission on our 2012 titanium focus. There was no problem in the firs With the help of Will Smith we were able to resolve a problem with the transmission on our 2012 titanium focus. There was no problem in the first few months, Then the skipping ,the rattle started, After three visits and, only 21,500 miles had accumulated ,the problem seems to be resolved. Let's hope it is all set. More
by raybeaudoin
Employees Worked With
Other Employees :
Dave the mechanic ,I believe finally fix the problem., Will Smith
August 11, 2014
Outstanding Service A special thanks to Will Smith who greeted me early (0715) and welcomed me in to wait. He was extremely professional, friendly and ensured I received A special thanks to Will Smith who greeted me early (0715) and welcomed me in to wait. He was extremely professional, friendly and ensured I received the highest quality of service. I am confident my car is safe and will provide many trouble free miles. More
by pattieparrish
Employees Worked With
Will Smith
August 10, 2014
As always Great Service! I have been going to Parks Ford for over 2 years and have always had the best service. I wouldn't think of going anywhere else. I always have Will Smi I have been going to Parks Ford for over 2 years and have always had the best service. I wouldn't think of going anywhere else. I always have Will Smith as my service advisor and he always takes good care of me. More
by connieesposito
Employees Worked With
Will Smith
August 09, 2014
Wonderful Place to Have Business Smith I bought my car from Parks Ford mainly because it is so near to my house and I could walk to the place if I ever needed to have my car serviced. I had I bought my car from Parks Ford mainly because it is so near to my house and I could walk to the place if I ever needed to have my car serviced. I had no idea what a great decision I made in picking Parks Ford. I have been to many car dealerships and service stations and the service department at Parks Ford is way ahead of the competition in all areas. Everyone is so friendly, respectful, prompt and thorough. Kudos to Will Smith for running a super crew. I was so impressed with him that I even asked for his autograph. So now I have the signature of both the best service manager this side of town as well as a famous movie star. More
by federico.agnir
Employees Worked With
Will Smith
August 08, 2014
Great Service! Will Smith has always gone above and beyond to make sure that my experience in the service department is above anticipated. With Will, you aren't jus Will Smith has always gone above and beyond to make sure that my experience in the service department is above anticipated. With Will, you aren't just another customer. He knows your name when you walk in the door. Best service I've had at any Ford dealer. More
by suzanne07
Employees Worked With
Will Smith
August 07, 2014
Best Service Ever! Will and Ellis have catered to my every need. Anything I needed, they were able to execute. The tech Carlos was knowledgable and kind. I will be leavi Will and Ellis have catered to my every need. Anything I needed, they were able to execute. The tech Carlos was knowledgable and kind. I will be leaving the area and my fear is that I will not find anyone like them. Thank you Parks Ford for providing service consultants and techs as fantastic as they are! More
by Peace0fHeaven
August 05, 2014
Awesome service advisor Our service advisor Will Smith, has gone out of his way to help with a problem. He is always friendly and helpful anytime we call or come by. A speci Our service advisor Will Smith, has gone out of his way to help with a problem. He is always friendly and helpful anytime we call or come by. A special thanks, also, to Carlos who jumped in to assist and provide some answers quickly and easily where another failed. More
by Ejfoster3
Employees Worked With
Carlos Gonzalez, Will Smith
August 02, 2014
Friendly & helpful sales force My wife & I visited to trade in our 2000 Honda Acord for a newer lower mileage vehicle. Dorian was very helpful and knowledgable and took a lot of tim My wife & I visited to trade in our 2000 Honda Acord for a newer lower mileage vehicle. Dorian was very helpful and knowledgable and took a lot of time to show us some of the cars available on the lot. He also showed us a new Ford Focus Demo that hat 5000 miles on it but had several discounts that made it only slightly more than the higher mileage used cars we had looked at. We worked with Dorian & Frank to get the best possible trade in and excellent discounts & financing to get a much better car than we had anticipated. They negotiated the deal without even seeing our Honda. Dorian & Frank stayed well past closing to help us reach a great deal. The finance manager also stayed late to guide us through all the paper work. Then Dorian came to pick up our trade in the next morning on his own time. He also took the time to expertly show us how to use the features on our new Ford. It turned out to be a great experience. More
by Chuck103
