Parks Ford of Wesley Chapel

salesperson My wife and I recently purchased a Ford Edge. Our salesperson Ricky Pritzlaff was extremely professional and courteous. We had been dealing with 3 o My wife and I recently purchased a Ford Edge. Our salesperson Ricky Pritzlaff was extremely professional and courteous. We had been dealing with 3 other Ford dealerships in the area to find this particular car with the paint and interior my wife wanted. Ricky was the only salesperson of the 3 dealers we were dealing with who kept in close contact with us, and called when he said he would. Without Ricky as our salesperson I doubt if we would of purchased the car. If you plan on shopping at Parks Ford I would recommend that you ask for Rick Pritzlaff when you walk on to the lot. Mike Gonzalez More

Very pleasant experiece I've never liked the car shopping until I came to Parks Ford and worked with Sherell Williams who I liked because he wasn't trying to use the normal s I've never liked the car shopping until I came to Parks Ford and worked with Sherell Williams who I liked because he wasn't trying to use the normal sleazy used car salesman tactics. When I said I was only looking he still treated me as a buyer and I really appreciated the fact that I wasn't being boxed in to buy a car now. I had a good experience at Parks Ford! More

Great Experience Worked with Keith Gooch and had the best car purchase experience in 15 years. Easy to work with and the price was fair. I was in and out quickly! Worked with Keith Gooch and had the best car purchase experience in 15 years. Easy to work with and the price was fair. I was in and out quickly! More

Patience paid! I was not happy when I found out that my car would be in the Service Department for 9 days. A part had to be ordered and all I could think of was the I was not happy when I found out that my car would be in the Service Department for 9 days. A part had to be ordered and all I could think of was the inconvenience it would cause. However, Will Smith could not have been more accommodating. He made a loaner available to me; and kept me well informed of what was going on with my car. He was friendly, knowledgable, and extremely courteous. Thanks Will. You are a real gentleman! More

NO Communication within the dealership!! Let me first start by saying we had a decent experience with our salesman, David Bonsey. We test drove two different vehicles and decided to purchase Let me first start by saying we had a decent experience with our salesman, David Bonsey. We test drove two different vehicles and decided to purchase a used Ford Mustang. David was very knowledgeable about the vehicle and its features. Next we dealt with Paul Stokes in the Finance Department. Paul was a super nice guy and we were able to finance through our current Credit Union, which is what we originally wanted to do. Now to the not so good part of our experience with Parks Ford of Wesley Chapel. When we purchased our used vehicle, we also purchased the 3M Scotchgard product along with a Skylink vehicle tracking system. We were told by both Paul and David that we would receive a call from the service department within 1 week to install the Skylink and apply the Scotchgard. Let's move forward almost 3 weeks later..... no call from anyone. I called David to see why we weren't called to schedule the appointment and he assured me that someone from service would call me back within the hour to schedule the appointment. I never received a call back, so my wife called and spoke to Alan Sarne, one of the service department managers, and scheduled the appointment for a Saturday. We dropped the vehicle off and were informed it would be ready in about 6 hours. As I was leaving I ran into Duber Garzon, who asked me how we liked out car. I explained the debacle to him and he apologized and said he would see that my gas tank was full for the inconvenience. While my car was being serviced, I received a call from David Bonsey, also apologizing for not following up with the service department to have my extras put on the vehicle. David as well promised a full tank of gas for us. We receive the call from Alan that our car was ready for pickup. We arrived to pick up the vehicle and my wife asked Alan if they filled the gas tank. To his surprise, Alan did not know anything about us getting a free tank of gas, so we had to WAIT another 20 minutes for one of the porter's to go fill up our tank with gas. In closing, I would like to inform all the employees at Parks Ford of Wesley Chapel, that the best way to keep a customer coming back to your dealership, is to communicate not only with the customer, but with EACH OTHER. Do not tell me something and not deliver what was promised. I will give you one more chance to make things right, however, if we are not satisfied, we will DEFINATELY not be returning to Parks Ford of Wesley Chapel. More

Great experience all around I received excellent service from my salesman Arden Fuller and finance manager Vincent Ippolito and would highly recommend Parks Ford to anyone lookin I received excellent service from my salesman Arden Fuller and finance manager Vincent Ippolito and would highly recommend Parks Ford to anyone looking to get a great vehicle at a great price with excellent service. More

Wow.. GREAT CUSTOMER SERVICE I stopped by for a minor issue and was greeted by Terrie Aurie. She was wonderful, attentive and and kept an eye on my car and got it back so quickly. I stopped by for a minor issue and was greeted by Terrie Aurie. She was wonderful, attentive and and kept an eye on my car and got it back so quickly. Even though it was a small problem, she initiated and started to explain my problem and also watched as my car was readied to come back out. She greeted me with a smile and i notice a warm heart to her conversation,. She is truly one a kind there, and I hope I can see her again when I bring my car back in for routine service. Terrie, thanks for making my day just a little brighter and fun.,,,, Hope to see you soon,.,.,.. More

After 16 years, we shopped at a car dealership again! My husband and I just purchased a Ford Escape at Parks Ford in Wesley Chapel after not shopping at a car dealership for 16 years. Thanks to our patien My husband and I just purchased a Ford Escape at Parks Ford in Wesley Chapel after not shopping at a car dealership for 16 years. Thanks to our patient and helpful sales consultant, Wayne Dubois, the much dreaded task of purchasing an automobile turned out to be a pleasant experience. After meeting Terry in the service department we will now be visiting Parks for our future auto maintenance. More

Restored my faith in the car buying process My husband and I just moved to Florida from a much different climate, and we realized our vehicle needs had changed drastically. We decided to trade i My husband and I just moved to Florida from a much different climate, and we realized our vehicle needs had changed drastically. We decided to trade in both of our vehicles for two completely different pre-owned vehicles. We found what we wanted at Parks and made an appointment. Our meeting with Ricky was excellent - from the fact that he'd pulled out the vehicles we wanted to see, through the test drives, and even while we waited on financing. He and Paul knew we had time constraints and did their best to get us out of there as quickly as possible. Ricky even drove to our house once we were done, to pick up some items we had forgotten (oops!). The entire transaction was haggle- and hassle-free; a completely different experience from the awful ones I've had in the past. I wouldn't hesitate to purchase from Parks again. More