Parks Ford of Wesley Chapel
Wesley Chapel, FL
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Buying used Explorer Great job done by Robert Vido. My husband is not a easy person to deal with. Robert and Craig Randolph handled him very well. Thanks for the great j Great job done by Robert Vido. My husband is not a easy person to deal with. Robert and Craig Randolph handled him very well. Thanks for the great job. More
Buying first car I started working and needed a car. I looked on line and found one that I really liked at Parks Ford. So I went looking with my mom. The staff were I started working and needed a car. I looked on line and found one that I really liked at Parks Ford. So I went looking with my mom. The staff were very patient with me and answered all of my questions. I did not like the original car I was interested so another was recommended and I fell in love with it. I don't have any credit established yet so they all worked with me to secure the loan that will also establish credit. What a great experience for a newbie. While I was getting ready to sign all of the papers, a better loan offer came in so everything needed to be changed so I could take advantage of the better offer. What a deal. Thanks so much. I definitely will shop here again. More
Too much of my time wasted, poor customer service Our AC quit working and we are new to the area so we brought our fusion to Parks. We called on Saturday and they said they could look at it, but if it Our AC quit working and we are new to the area so we brought our fusion to Parks. We called on Saturday and they said they could look at it, but if it needs parts it wouldn't be ready. Fine. We took it and left it. Saturday eve they called and said they hadn't fiund the problem yet they would call Monday 9am. At 1 pm I called them to hear that they found the problem and the needed part wouldn't be there til Tuesday. No updates so I called at 4 pm Tuesday. Told it would be done at 5:30. I needed a shuttle and there was concerns the shuttle was done for the day. In the end, they picked up me and my 3 kids. The car wasn't ready until after 6 and on the drive home I realized the steering wheel was replaced incorrectly, the turn signal was malfunctioning, and the aux jack no longer worked. Told me a could bring it back on my time. Should take 45-60 minutes. I have been waiting almost 2 1/2 hrs and no car so far. Never again will I use them fur service. My time is too valuable. More
Great Experience My experience at Parks Ford with Robert Vido and George Dybowski was absolutely wonderful. Both were very kind, helpful, and informative. Never made My experience at Parks Ford with Robert Vido and George Dybowski was absolutely wonderful. Both were very kind, helpful, and informative. Never made me feel as though I was working with a salesman. They listened to me and provided the service I was seeking. No haggles at all! Thank you so much for making it a pleasant experience. I would most definitely chose Parks Ford again. More
Unbelievably Fantastic!! My husband and I had been searching for a particular Ford Explorer Limited. Unfortunately, those we were interested in were 150 miles and further awa My husband and I had been searching for a particular Ford Explorer Limited. Unfortunately, those we were interested in were 150 miles and further away. Robert Vido, Internet Manager / Car Sales at Parks Ford, Wesley Chapel had reached out to me with several emails - which I failed to respond to due to every day activities. He then called me, put together a deal over the phone within an hour or so AND, as my husband were unable to travel to the dealership for two days, drove the car to our home, 2.5 hours from the dealership!!!! He reviewed the car with us, spent as much time as we needed, went over all documents, transferred our trade vehicle and we were all done. We live in the country with 2 horses and 4 dogs. To travel to the dealership, go through the paperwork and return home would have been a 7 to 9 hour day for us. Instead, it was so VERY EASY and relaxing. I can't begin to say how much we both appreciate Roberts help and great attitude. Thank you so much Robert Vido and Parks Ford!!! More
Thank you I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new car last week. I've always been wary of I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new car last week. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. Thank you so much for answering all of my questions honestly, and making the process not as painful as it otherwise could have been. I'm happy with the car I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Parks Ford of Wesley Chapel, and telling them to ask for Robert. Sincerely, Maria E. Alamo More
Excellent Customer Service I was completely satisfied with my purchase experience of a new car. My sales representative was very nice and knowledgeable. She answered all of my I was completely satisfied with my purchase experience of a new car. My sales representative was very nice and knowledgeable. She answered all of my questions to my satisfaction and even pointing out things I did not ask about. As for the finance part of my visit, I had an expectation of what I could afford to pay and they met that expectation. He was very nice and courteous. Overall I walked away a satisfied customer. I look forward to many years of enjoying my new car. More
Great experience Robert Vito was very pleasant and extremely helpful and informative. Would choose this dealership again when next shopping for a vehicle. George Dybow Robert Vito was very pleasant and extremely helpful and informative. Would choose this dealership again when next shopping for a vehicle. George Dybowski was also very nice and understanding while showing me all the ins and outs of this vehicle. More
Honesty, Integrity, Customer Centricity I towed my 2008 Ford F250 into the service department thinking that I had a fuel leak. I use the service dept often for routine maintenance, so when I towed my 2008 Ford F250 into the service department thinking that I had a fuel leak. I use the service dept often for routine maintenance, so when service advisor Michael Abati recognized my truck pull in on a flatbed, he immediately called my cell phone. He then quickly came out to greet me and to find out what was wrong. I told him that on the way to work, the fuel indictator dash light seemed to suggest that I was losing fuel fast. After parking at work, I noticed a frequent drip behind the right front wheel onto the front axle so I assumed I had a fuel leak based on the fuel indicator. At this point, it would have been very easy for the service dept to have convinced me that I had a serious problem and to pay for needless repairs. Michael quickly got me in and out, then the technician called me to clarify my issue. After roadtesting my truck and completing a thorough inspection, the tech told me I did not have a fuel leak and was simply seeing normal air conditioning condensation drip. Kudos to Michal Abati and the tech for their honesty, integrity, and customer service! More
Great business We went to Paris ford just looking around wants sure if we were gonna buy anything at all on Saturday we went there and talked to will Bozeman and he We went to Paris ford just looking around wants sure if we were gonna buy anything at all on Saturday we went there and talked to will Bozeman and he showed us a few different tucks we test drove and loved the fx2 After coming back to the dealer we sat down did all the paper work didn't get to take it home that said they would call us back on Monday to try to get everything worked out and they did we went back Monday and got the truck I would highly recommend parks ford to anyone very great people More