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Parks Ford of Wesley Chapel
Wesley Chapel, FL
2,157 Reviews
Parks Ford of Wesley Chapel is located in Greater Tampa, Florida. The Team at Parks Ford will help you find the Ford Vehicle you are looking for. Whether you are looking for a New Ford or Pre-owned vehicle, we have a large inventory of new and pre-owned vehicles to choose from.
We strive for customer excellence and guarantee the easiest, most hassle free buying experience you will ever experience. Parks Ford is the Dealership where Friends Send Friends!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 2,158 reviews
February 07, 2016
Great Customer Service This Ford dealership will do whatever it takes to make the customer happy. Originally I was having a lot of trouble purchasing myself a new car, but I This Ford dealership will do whatever it takes to make the customer happy. Originally I was having a lot of trouble purchasing myself a new car, but I had a great car salesman who went above and beyond to make things happen. This guy was Jay Acevedo, and I recommend anyone who intends on buying a new car to go directly to him. He is extremely knowledgeable and will find the perfect car that you are looking for. The next time I purchase a car or need any type of maintenance done this will be my new go to spot from here on out. Thank you again for turning this experience into a great one. I'm truly grateful to have dealt with everyone involved, especially Jay. More
by ashley94048
February 06, 2016
Embarrassing THIS PLACE IS AN ABSOLUTE JOKE. WORST EXPERIENCE OF MY LIFE AT A DEALERSHIP AND I WAS IN THE BUSINESS FOR 3 YEARS. MANAGEMENT COOULDNT CARE LESS AND V THIS PLACE IS AN ABSOLUTE JOKE. WORST EXPERIENCE OF MY LIFE AT A DEALERSHIP AND I WAS IN THE BUSINESS FOR 3 YEARS. MANAGEMENT COOULDNT CARE LESS AND VERY DISORGANIZED. THEY ALL LIED TO ME AT DIFFERENT TIMES AND RAN AROUND IN CIRCLES. I WILL TELL EVERYBODY I KNOW TO TELL EVERYBODY THEY KNOW, THAT THERE ARE PLENTY OF GOOD DEALERSHIPS IN THE TAMPA AREA SO DO NOT BOTHER WITH THIS ONE. More
by garret
Employees Worked With
Robert Vido
February 04, 2016
Great car buying experiance Jay Acevedo at Parks Ford did an incredible job locating the vehicle that met my specs and more importantly price. Never felt pressured or hassled as Jay Acevedo at Parks Ford did an incredible job locating the vehicle that met my specs and more importantly price. Never felt pressured or hassled as I did with other Ford dealers during my search. Cannot be more pleased. More
by aescobio
February 04, 2016
Customer Service The sales person Jonathan Acevedo was so informative I had no problem realizing that this was the car I wanted. He was not pushy but merely spoke of t The sales person Jonathan Acevedo was so informative I had no problem realizing that this was the car I wanted. He was not pushy but merely spoke of the benefits of having the car. I was sold on the benefits of the car and the overall safety that I felt in having one. Once I made up my mind I was in and out. Mr. Acevedo has great customer service and personality. He was a pleasure and all the transactions went smoothly. More
by jennalynn
Employees Worked With
Jonathan Acevedo
February 03, 2016
Best in Class Service Department Will Smith is my Service Adviser. How great is it that Parks Ford of Wesley Chapel gives you such individual service?! Will is great to work with, t Will Smith is my Service Adviser. How great is it that Parks Ford of Wesley Chapel gives you such individual service?! Will is great to work with, tells it like it is so I can make informed decisions. I wouldn't take my car anywhere else for service. More
by KarenL
Employees Worked With
Will Smith
February 01, 2016
Should offer negitive stars -- Pissed consumer report on Ford dealership I'm an intelligent, 20-year Air Force veteran with 100% disability. I mention that as a character refer Pissed consumer report on Ford dealership I'm an intelligent, 20-year Air Force veteran with 100% disability. I mention that as a character reference. I purchased a vehicle on the evening of 11/17/15. Within 12 hours (the morning of 11/18/15) of purchasing a 2000 Mercury Grand Marqui from Parks Ford of Wesley Chapel, (David Bonsey was the salesman and one of the managers or financial wizards had to put their approval on purchase), I had buyers remorse and attempted to explain the facts and "whys" I didn't want the car. AFTER purchase I looked up Kelly blue book value and found it to be half of "THE GREAT DEAL" they were giving me. I paid $7,000 for a car listed in Kelly Blue Book with a value of $2051.00-$2901.00. I'm not driving the car so I've not put miles on it. They won't return my call, always with other customers. Made mistake of paying cash so I can't stop payment of check. Today is 11/12/15 and I still haven't heard from either customer service, sales, or manager. I have a feeling they are simply waiting out 72 hours so I will NEVER get my money back. 1/29/2016 Worst company EVER. Contacting BBB Pissed consumer report on Ford dealership 1/29/2016 Worst company EVER. Contacting BBB tomorrow. I'd give them zero or negitive stars if they'd been made available!! That's what they deserved due to their service all-around (except the receptionist). Parks Ford of Wesley Chapel has been and continues to be seriously deficient in all areas of customer service. Customers ARE NOT their primary concern; the big bucks are. They (management) are just plain awful and totally unprofessional. DO NOT EVEN DRIVE THROUGH THEIR PARKING LOT. THE VULTURES ARE JUST WAITING TO TAKE ADVANTAGE OF THE NEXT UNKNOWLEDGEABLE & UNINFORMED, TRUSTING PERSON TO TAKE ADVANTAGE OF. It certainly is disgraceful that these men (I use this term very gingerly as there's not a bone in my body nor breath in my lungs that believes the male management are honest, stand-up, trustworthy characters possessing the qualities of a decent human being. Doing "the right thing" isn't part of these "managers" managerial skills. Their momma's & daddy's should've spent a few more years teaching these boys how to respecting people, in general; customers, specifically. The "management" could have, should have, shown a little more respect and honesty towards any and all who walk through their doors, especially since, as. a twenty year, 100% disabled, Air Force retiree, I put them & the rest of my/our country first and foremost, standing ready to fight, defend & lay down my life for this country and every soul in it. THIS IS MY THANKS FROM PARKS FORD OF WESLEY CHAPEL!! Disgraceful!!!! More
by gailgodin
Employees Worked With
David Bonsey
January 31, 2016
2014 stx Robert worked very hard to find us the right truck in our price range. Frank was very friendly and helpful in working the deal out. Robert worked very hard to find us the right truck in our price range. Frank was very friendly and helpful in working the deal out. More
by KerryB
January 28, 2016
Best car experience ever Duber and Walter were absolutely the best. Both were outstanding in sales and service and we will shop with them on our next vehicle purchase. Carlos Duber and Walter were absolutely the best. Both were outstanding in sales and service and we will shop with them on our next vehicle purchase. Carlos in Finance went above and beyond his job also. Steve and Susan Piper More
by A very happy Steve and Susan P.
Employees Worked With
Rob Petrone, Duber Garzon, Carlos Gonzalez, Walter Santoni
January 26, 2016
Customer Service GREAT I took my new to me F250 in for warranty work. Will Smith was wonderful. I had to wait on the vehicle and he took it right in and did his best to ma I took my new to me F250 in for warranty work. Will Smith was wonderful. I had to wait on the vehicle and he took it right in and did his best to make sure that I was in and out as soon as possible. He made sure that I was comfortable while I waited and came to find me as soon as my truck was completed. He is always professional and polite and a great job of taking care of his customers. More
by lovemytruck
Employees Worked With
Will Smith
January 25, 2016
Excellent experience Awesome team, that really work to satisfied the client. They have to much patience and willing to do anything to help the client. I recommended. Thank Awesome team, that really work to satisfied the client. They have to much patience and willing to do anything to help the client. I recommended. Thank More
by pitoblane
Employees Worked With
Walt Bucklin-extremely likely, Duber Garzon, Carlos Gonzalez
