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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
788 Reviews
Call Service Center (352) 565-9023

788 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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March 12, 2025

I've always been happy with the service I received from the Ford dealership they explain things so I understand them and as soon as they figure out the problem they let me know what it is and they always t More

by METAHUMAN_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Duke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Houlahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Tompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christain Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words and for trusting us with your vehicle! We’re glad to hear that our team keeps you informed and explains everything clearly. Providing great communication and service is always our goal, and we truly appreciate your loyalty. We look forward to serving you again in the future! Michael Muldoon Service Manager 864-918-7012

March 12, 2025

Alex was amazing and helped me with my car appointment. I would highly recommend him. More

by Suzieshopper1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexhundro
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Mar 13, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your wonderful feedback! We're so glad to hear that Alex provided amazing service and made your appointment a great experience. Your recommendation means a lot, and we’re lucky to have him on our team. We appreciate your support and look forward to serving you again!

March 11, 2025

Staff kept me informed of progress. Service manager is top notch. Some of the front line intake people were not as reliable in being responsive but were indeed very pleasant. More

by nursesharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Muldoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback! I’m so glad to hear that our team kept you informed and that you had a great experience with our service department. I appreciate your honest input regarding our front-line intake team—we’re always looking for ways to improve, and I’ll make sure to address this with the team. Your satisfaction is our priority, and I’d love the opportunity to ensure your next visit is even better. Please don’t hesitate to reach out if you ever need anything! Michael Muldoon, Service Manager | 864-918-7012

March 11, 2025

Quick recall service work. I would recommend them for any type of service. Only thing is they charge a 299 service fee for diagnostics. More

by HVACmech1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your recommendation and for sharing your experience! We're glad we could complete your recall service quickly and appreciate your trust in our team. We understand that diagnostic fees can be a concern, and we always strive to provide transparent and valuable service. If you ever have any questions about our pricing, please don’t hesitate to reach out. We appreciate your business and look forward to assisting you in the future! Michael Muldoon Service Manager 864-918-7012

March 11, 2025

It was a pleasure and I always have a good experience at Ford Lincoln. Thank you More

by LOVEPONY310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words! We're so glad to hear that you always have a great experience with us. It’s truly our pleasure to serve you, and we appreciate your continued support. We look forward to seeing you again for your next visit! Michael Muldoon Service Manager 864-918-7012

March 11, 2025

It’s quick to get an appointment and how nice to have them come to my home to fix issues or to have an oil change. Everyone I have dealt with has been very nice and helpful. More

by lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get the mechanics names, but I would give them top rating
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Mar 11, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your wonderful feedback! We're glad to hear that scheduling an appointment has been quick and convenient for you, and that our mobile service has made things even easier. Providing great service and a helpful team is always our goal, and we appreciate your kind words. We look forward to assisting you again in the future! Michael Muldoon Service Manager 864-918-7012

March 11, 2025

The work is always right and the information given me is understood and my appointments are timely. More

by hildamcleod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words! We’re glad to hear that your appointments are always timely and that you receive clear and helpful information. Providing reliable service you can trust is our top priority. We truly appreciate your support and look forward to seeing you at your next visit! Michael Muldoon Service Manager 864-918-7012

March 11, 2025

Great job by Devon in the Service Department with my 2014 Ford Explorer. Communication was great as well as the service. Glad to continue bringing our vehicles there for all these years. More

by RL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DEVON 5 stars. Service Department
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Mar 11, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your loyalty and for trusting us with your Explorer over the years! We’re glad to hear that both our communication and service continue to meet your expectations. Your support means a lot to us, and we look forward to serving you and your vehicles for many more years to come! Michael Muldoon Service Manager 864-918-7012

March 08, 2025

Appointment for oil change, tire slow leak and new key fob. Dropped off @ noon to be completed in 2 hours. Back at 430 not finished. Couldn’t find tire leak- 2025 vehicle 3rd in for slow leak, still coul More

by mckenziebritlabs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fraser
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Mar 08, 2025 -

Parks Ford Lincoln of Gainesville responded

I sincerely apologize for the delays and lack of follow-up during your visit. This is not the experience we strive to provide, and I am truly embarrassed that we fell short. Your time is valuable, and I understand how frustrating this must have been, especially with the ongoing issue with your tire and the lack of communication regarding your key fob. Most importantly, I am deeply sorry for how this experience made your wife feel. We respect and appreciate both of you, and I want to assure you that this type of treatment is not acceptable in our store. I would truly appreciate the opportunity to speak with you directly and make things right. Please reach out to me at your convenience at 864-918-7012. Your feedback is invaluable, and I want to ensure we do better moving forward. Sincerely, Michael Muldoon Service Manager

March 08, 2025

The service was good, and I did not have to wait too long. The staff was very courteous and helpful, and the waiting area was nice clean and roomy. I didn't mind waiting. More

by decorbyanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
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Mar 08, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words! We're glad to hear that you had a great experience with our team and that your wait time was minimal. It’s wonderful to know that our staff made you feel welcome and that you found the waiting area clean and comfortable. We truly appreciate your business and look forward to seeing you again for your next service! Michael Muldoon Service Manager 864-918-7012

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