Parks Ford Lincoln of Gainesville - Service Center

Absolute worst of the worst! If you can avoid to go there for your car service please do. It takes them about a month to get you an appointment, and once you have your appointmen If you can avoid to go there for your car service please do. It takes them about a month to get you an appointment, and once you have your appointment... you will have to wait a week or two weeks to get your car checked, not even fixed! Their customer service is awful... stay away if you have a warranty claim with them. More

Unfortunately I will not bring my Ford truck to this dealership unless absolutely required. The only reason I did this time is because of non-critical recall and even that cost me 5 days without my truc dealership unless absolutely required. The only reason I did this time is because of non-critical recall and even that cost me 5 days without my truck. The recall was addressing tailgate inadvertently opening that took 2 days to then pickup without any Ford adviser to review & go over repair before picking it up. Technician didn’t verify tailgate operation was working upon closing out repair ticket. I get home and tailgate now doesn’t open/move at all causing me to call service adviser for her to send someone to pick up my truck. All the while this adviser was only reactive to me inquiring the status of my truck each day and not him reaching out and keeping me in the loop of what is happening. Then I get a text message from adviser stating that foreman found there is bad wiring and sends me an invoice for $1295 to fix the issue. I asked my adviser via message for service advisor to call me to discuss and after a day waiting I dropped by dealership to discuss in person since no return phone call. I informed service manager that my tailgate was working prior to this recall assessment and it appeared that technician did something to now cause the tailgate to seem dead without any sense of trying to operate. So the technician must have shorted or not connected the proper wiring for the system to even seem to work and obviously didn’t check his work upon finishing recall. Service manager took responsibility and I asked to please put a different foreman on my repair and two days later after checking and tracing 42 wiring signals, determined that actuator was bad and ordered and repair seems adjudicated with a $2273 final cost to repair that service manager waived due to whatever happened during the recall repairs/adjustments. More

Eric didn’t take responsibility for a botched oil change. I left a poor review on another website and he called and left a voicemail threatening me if I didn’t take it down. Avoid this place if possible. I left a poor review on another website and he called and left a voicemail threatening me if I didn’t take it down. Avoid this place if possible. More

Tammi B (A Very Gifted Service Advisor) and Allen Poyner (Service Manager Extraordinaire) are both really wonderful. Parks is great!!!!!! They fixed me right up.!! (Service Manager Extraordinaire) are both really wonderful. Parks is great!!!!!! They fixed me right up.!! More

I spoke with John Lanza yesterday. Mr. Lanza is a very accomplished person. He takes the time to talk with his customers. He's a good guy. accomplished person. He takes the time to talk with his customers. He's a good guy. More

This is my second time going to Parks Ford of Gainesville. I would like to say this is a first Class Dealership. My Sales Reps Name is Ray McDowell he is very personable and just a great guy all Gainesville. I would like to say this is a first Class Dealership. My Sales Reps Name is Ray McDowell he is very personable and just a great guy all around. When I pulled up to the Dealer he Greeted me at the door and it was just a GREAT Experience!! Thank you Ray!!!! More

Took my explorer I purchased from Ray at Parks Ford in for a service, and he remembered me. He greeted me as I walked through the door and escorted me to Gus. He was awesome too. Just the fact that he st for a service, and he remembered me. He greeted me as I walked through the door and escorted me to Gus. He was awesome too. Just the fact that he still remembered who I was after a year... That means a lot to some folks. More

Had a safety recall due on my 2013 F-150 and tried my local dealership and they advised me that they had no technician and couldn't do it. I called Parks and they had me in and out in 45 minutes and wash local dealership and they advised me that they had no technician and couldn't do it. I called Parks and they had me in and out in 45 minutes and washed my truck... Excellent service! They sure made a lasting impression on me.. More

Excellent Service I had a great experience working with Harold Miles . He is very knowledgeable and will help you get the best deal ! His Manager Georgio is very polite I had a great experience working with Harold Miles . He is very knowledgeable and will help you get the best deal ! His Manager Georgio is very polite and is willing to go the extra mile to help you as well. Love the atmosphere!! More

Management does not value loyal customers If you are considering purchasing a vehicle or having your vehicle serviced at Parks please consider other alternatives. Here is how I was valued a If you are considering purchasing a vehicle or having your vehicle serviced at Parks please consider other alternatives. Here is how I was valued as a customer- Issue #1 9/27/18- My car is serviced for an oil change and alignment. I had scheduled an appointment and was told it would be around 1-2 hours, but it takes closer to 4 hours. Upon leaving Parks I notice that the wheel seems to be slightly off and I try my best to ignore the issue. 10/19/18- I no longer can stand the wheel being off and decide to take my vehicle back to Parks to have them correct the issue. Once again, I wait 3 hours and then I am asked to pay for the alignment. Having informed the service member previously that I had already had my vehicle serviced, I considered this unacceptable. I refuse to pay and leave. A few days later I receive an email asking me to rate my experience and I do so truthfully and how I felt like I was treated as a customer. 11/21/18- I receive an email from Brent R. (Director of Customer Relations) and I am asked to change my feedback. Issue #2 4/20/19- Appointment confirmed via email for 4/21/2019 4/21/19- I arrive at 11:30 and join a line of cars waiting for the service department to open. Around 12:15 no one has arrived and the line of cars has grown. After multiple phone calls, I speak to a representative from Ford and I’m informed that Parks is closed for the holiday. After leaving I post a review about this experience to Facebook. 4/22/19- I receive a phone call from Parks apologizing for being closed. After setting a time for a new appointment I am asked to remove my review from Facebook. 4/23/19- I am informed that my vehicle (16k) has a faulty steering rack and it needs to be replaced. The part is on back- order and it will arrive by the end of July. I receive a loaner car from the dealer. 4/23-6/17- I speak weekly with a Regional Rep for Ford. 6/19/19- My Vehicle is ready for pickup. 6/20/19- I notice my car’s steering wheel is out of alignment. I inspect my car completely to make sure there aren’t any other problems and I notice a nail in the tire. 6/25/19- I take my car back to be serviced and I am told there has been a recall issued on my car and the service member is confused as to why it wasn’t done when they had my car for two months. I receive a phone call later and informed that they will not cover the cost of the tire. As a young adult that will purchase a multitude of vehicles and who will influence others, you should have treated me with greater respect. Please, do not ask me to remove this post. I should have considering the alternatives. More