Parks Ford Lincoln of Gainesville - Service Center

It took 3 hours for an oil change which we did not expect to take that long and to patch a tire and then learned they had done a recall. On the way home the speedometer read primarily in KM/H. expect to take that long and to patch a tire and then learned they had done a recall. On the way home the speedometer read primarily in KM/H. We called from the car, and Donna nicely tried to explain to use Settings, but I didn't find the right menu and Bill said to wait til we got home, which didn't work until the next morning that I found the Settings on the steering wheel for Display and was able to reset it to MPH More

Absolute worst of the worst! If you can avoid to go there for your car service please do. It takes them about a month to get you an appointment, and once you have your appointmen If you can avoid to go there for your car service please do. It takes them about a month to get you an appointment, and once you have your appointment... you will have to wait a week or two weeks to get your car checked, not even fixed! Their customer service is awful... stay away if you have a warranty claim with them. More

Unfortunately I will not bring my Ford truck to this dealership unless absolutely required. The only reason I did this time is because of non-critical recall and even that cost me 5 days without my truc dealership unless absolutely required. The only reason I did this time is because of non-critical recall and even that cost me 5 days without my truck. The recall was addressing tailgate inadvertently opening that took 2 days to then pickup without any Ford adviser to review & go over repair before picking it up. Technician didn’t verify tailgate operation was working upon closing out repair ticket. I get home and tailgate now doesn’t open/move at all causing me to call service adviser for her to send someone to pick up my truck. All the while this adviser was only reactive to me inquiring the status of my truck each day and not him reaching out and keeping me in the loop of what is happening. Then I get a text message from adviser stating that foreman found there is bad wiring and sends me an invoice for $1295 to fix the issue. I asked my adviser via message for service advisor to call me to discuss and after a day waiting I dropped by dealership to discuss in person since no return phone call. I informed service manager that my tailgate was working prior to this recall assessment and it appeared that technician did something to now cause the tailgate to seem dead without any sense of trying to operate. So the technician must have shorted or not connected the proper wiring for the system to even seem to work and obviously didn’t check his work upon finishing recall. Service manager took responsibility and I asked to please put a different foreman on my repair and two days later after checking and tracing 42 wiring signals, determined that actuator was bad and ordered and repair seems adjudicated with a $2273 final cost to repair that service manager waived due to whatever happened during the recall repairs/adjustments. More

Eric didn’t take responsibility for a botched oil change. I left a poor review on another website and he called and left a voicemail threatening me if I didn’t take it down. Avoid this place if possible. I left a poor review on another website and he called and left a voicemail threatening me if I didn’t take it down. Avoid this place if possible. More

Tammi B (A Very Gifted Service Advisor) and Allen Poyner (Service Manager Extraordinaire) are both really wonderful. Parks is great!!!!!! They fixed me right up.!! (Service Manager Extraordinaire) are both really wonderful. Parks is great!!!!!! They fixed me right up.!! More

I spoke with John Lanza yesterday. Mr. Lanza is a very accomplished person. He takes the time to talk with his customers. He's a good guy. accomplished person. He takes the time to talk with his customers. He's a good guy. More

This is my second time going to Parks Ford of Gainesville. I would like to say this is a first Class Dealership. My Sales Reps Name is Ray McDowell he is very personable and just a great guy all Gainesville. I would like to say this is a first Class Dealership. My Sales Reps Name is Ray McDowell he is very personable and just a great guy all around. When I pulled up to the Dealer he Greeted me at the door and it was just a GREAT Experience!! Thank you Ray!!!! More

Took my explorer I purchased from Ray at Parks Ford in for a service, and he remembered me. He greeted me as I walked through the door and escorted me to Gus. He was awesome too. Just the fact that he st for a service, and he remembered me. He greeted me as I walked through the door and escorted me to Gus. He was awesome too. Just the fact that he still remembered who I was after a year... That means a lot to some folks. More

Had a safety recall due on my 2013 F-150 and tried my local dealership and they advised me that they had no technician and couldn't do it. I called Parks and they had me in and out in 45 minutes and wash local dealership and they advised me that they had no technician and couldn't do it. I called Parks and they had me in and out in 45 minutes and washed my truck... Excellent service! They sure made a lasting impression on me.. More

Excellent Service I had a great experience working with Harold Miles . He is very knowledgeable and will help you get the best deal ! His Manager Georgio is very polite I had a great experience working with Harold Miles . He is very knowledgeable and will help you get the best deal ! His Manager Georgio is very polite and is willing to go the extra mile to help you as well. Love the atmosphere!! More