Parks Ford Lincoln of Gainesville - Service Center

Did not properly address the issues with the car. All I had was a dead battery and they could not even figure that out. I had to jump my own car on their property and get a full refund. Service was All I had was a dead battery and they could not even figure that out. I had to jump my own car on their property and get a full refund. Service was terrible. More

Great service, people treats you very well and they respect the appointments, answer questions make recommendations and also perform your cuatome requests respect the appointments, answer questions make recommendations and also perform your cuatome requests More

I've been using Parks since 2020 and Bill has always looked after me I've only had one problem since then and that was seeing a Technician kick my engine splash shield across the floor which I wasn't ha looked after me I've only had one problem since then and that was seeing a Technician kick my engine splash shield across the floor which I wasn't happy about this was reported to the girl on customer service and was dealt with by the manager at the time the reason for four stars. More

Excellent customer service and friendly staff! Quick, professional, and they addressed everything I needed done. Quick, professional, and they addressed everything I needed done. More

Well, let’s see. My 2022 F250 Platinum was at the dealership in August this year. It was still under B2B warranty. I was directed to this dealership by Santa Fe Ford My 2022 F250 Platinum was at the dealership in August this year. It was still under B2B warranty. I was directed to this dealership by Santa Fe Ford because the headliner and passenger side roof molding strip needed to be replaced. As explained by SF Ford, these had to be completed by a dealership with a body shop and they explained Parks was the closest. Parks had my truck for nearly two weeks. It was returned all fixed, or so it appeared. 80 miles before by 36k B2B warranty was up, the passenger side molding appeared to break again. So, here we go again, back to Parks Ford. This time, they had the truck 4 days and said it was done. When I arrived, I found the passenger side roof molding had been glued down. Bill explains to me that the window company that came out didn’t want to break the back glass so that’s why they glued it down rather than replacing it. As they had done the first time. I was lied to on both occasions and would have left there with a roof molding piece that would have popped off again in a month or two had I not inspected it and demanded it be properly repaired. So, they had my trucks for two weeks again, all while proving me with a sad little escape that was both filthy and smoked in to drive. All told, I was out over $1100 in car payments for my truck being at Parks for a month across two visits for what should have been fixed correctly this time. What they did is tantamount to fraud. I will not only never take my vehicle to this dealership again, but I will also advise friends to avoid them like the plague. I can’t stand to be deceived and lied to and that is precisely what happened here. No one can convince me otherwise. I shouldn’t have to deal with that kind of crap with a $100k vehicle. Shame on Parks Fraud. Shame. More

so far every time I need parks ford h all ways been a five star customer service tks five star customer service tks More

Bill is always great and super knowledgable . Keeps me informed and deals honestly with folks Keeps me informed and deals honestly with folks More

The go out of there way to make sure all of your auto needs are taken care of in a timely manner. Always friendly. needs are taken care of in a timely manner. Always friendly. More

Good honest people. who take the time to explain everything clearly to where you can understand, very professional. who take the time to explain everything clearly to where you can understand, very professional. More

Bill was very nice helpful and I like the people there if anyone wants a car I would recommend Ford. The employees that work there are awesome. anyone wants a car I would recommend Ford. The employees that work there are awesome. More