Parks Ford Lincoln of Gainesville - Service Center

Bill does and outstanding job in taking care of the customer. He is very knowledgeable and always makes suggestions. If Bill is booked up, I wait and schedule an appointment when he is available. You h customer. He is very knowledgeable and always makes suggestions. If Bill is booked up, I wait and schedule an appointment when he is available. You have a great employee that keeps me coming back! More

Tried to change me for work I didn’t approve to be done after pick up after pick up More

The service agent was pleasant, informed,and professional The time spent to complete service was short The time spent to complete service was short More

Took more than 2 1/2 hours for a SCHEDULED oil change scheduled in advance and I was waiting the entire time. Then the advisor forgot to have them check the “check engine light” that had come on in my scheduled in advance and I was waiting the entire time. Then the advisor forgot to have them check the “check engine light” that had come on in my 2024 Palisade. Disappointing to say the least. More

Honestly, I clicked “no” initially on the question to whether I would recommend this dealership. I changed it based upon my last couple of appointments with Levin. During my first few years of my Lincoln whether I would recommend this dealership. I changed it based upon my last couple of appointments with Levin. During my first few years of my Lincoln maintenance, I had horrible experiences. Long wait times to schedule appointments; long wait times to get jobs done; my car would be in the shop for days. I have to say that I’ve noticed a difference these last couple times. I was able to get my car in fairly quick and Levin made sure that I had a good experience. I still don’t like my Navigator though. Pretty sure I got close to a lemon, and for the money I spent on it, the things I’ve had to have replaced when it’s barely five years old is ridiculous. More

They are disorganized and operations eels clumsy. Our advisor was weak in his demeanor. Had to pay yo fix what the tech messed up Our advisor was weak in his demeanor. Had to pay yo fix what the tech messed up More

I've been going there since 2019. I bought 2 Elantras there. It's a friendly place. I bought 2 Elantras there. It's a friendly place. More

Very professional. When service took longer than what I was informed, they arranged an urber car so I would not miss an appointment I had arranged thinking my car would When service took longer than what I was informed, they arranged an urber car so I would not miss an appointment I had arranged thinking my car would be available. More

Terrible customer service and professionalism throughout my entire experience with Kimberly. Will never return again. my entire experience with Kimberly. Will never return again. More

Have spent $2000 on check engine light. It came back on a day later after 3 try to repair. Now they want another $650 with no guarantees of it fixing it either. 3 strikes your out. It came back on a day later after 3 try to repair. Now they want another $650 with no guarantees of it fixing it either. 3 strikes your out. More