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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
917 Reviews
Call Service Center (352) 565-9023

917 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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June 03, 2025

The work that is done at the dealership os very good. They also dona pretty thorough safety inspection. More

by mbaird48
Recommend Dealer
Yes
Employees Worked With
I cannot tell from these tiny pictures
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June 03, 2025

Service writer wants to argue about the reason for service. It would be nice if he we listen and agree with customer before stating “ that’s not what normally happens.” More

by THEPLANTSHOPPE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Jun 03, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback. I'm sorry to hear about your recent experience—that’s not how we want our guests to feel. I’d appreciate the opportunity to speak with you directly so I can better understand what happened and work toward making it right. Please feel free to reach out to me at your convenience. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 03, 2025

They didn’t help me at all. I had to call back over 2 months to get by car back and working. And they still haven’t payed for the rental I had to get while they were fixing my c More

by Carson leigh latham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerald Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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June 03, 2025

They called & offered me a free oil change, I made the appointment. I arrived early they took my suv right away. I asked for tire rotation also, they said no problem. I was in & out in less than an hour, More

by PAMISPUPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rylee Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 03, 2025

Bill is always helpful, courteous, and friendly. We have been satisfied customers for many years. More

by olitsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your continued support! We're glad to hear Bill consistently provides helpful and friendly service. We appreciate your loyalty over the years and look forward to many more visits! Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 03, 2025

He went out of his way to help me out. He was very honest and upfront with my repairs. Would definitely recommend seeing Alejandro for your repair needs. This dealership needs more people More

by OMMO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro O' Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 03, 2025

Busy sales floor and service department. Well organized, online scheduling available for customer ease of use. More

by fepper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Muldoon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rylee Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback. We're glad to hear you found our store organized and the online scheduling convenient. I’d appreciate the opportunity to learn what we can be doing better to continue to serve you in the future. Please feel free to reach out, I would value the chance to speak with you. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 03, 2025

The service center has improved greatly since last fall. Don't understand why a routine visit: change oil, check fluid levels, check tires and alignment took more than 3 hours??? More

by KENNIOW228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Pokorny
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Jun 04, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your honest feedback. We're glad you've noticed improvements since last fall, and we completely agree—your time is valuable. A routine visit like this shouldn’t take over three hours, and we apologize for the delay. We appreciate you bringing this to our attention and look forward to providing a better experience next time. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 02, 2025

Was a great experience, and would recommend Ari and the team to the world! Awesome Service! More

by j_million006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ari Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 02, 2025

Good service. No issues. Except having your write a fifteen word when I only needed 4. More

by SPERRINGMEDICAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who helped me
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Jun 02, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the feedback—and for the smile! We're glad everything went smoothly. See you next time! Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

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