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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
797 Reviews

797 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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March 01, 2025

In and out in less time than expected. Polite and atmosphere was very acceptable. Waiting area very clean and comfortable. More

by MABASS1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christain Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your experience! We’re so glad to hear that your visit was quick and comfortable, and that our team made you feel welcome. We appreciate your kind words and look forward to seeing you again next time! Michael Muldoon Service Manager

March 01, 2025

Service at Parks has greatly improved. Thank you for taking steps to provide better service and making sure the customer comes first More

by DREICHERT66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your kind words and for noticing the improvements we’ve been working hard to make. Our team is committed to providing the best experience possible, and it means a lot to know that our efforts are making a positive difference. We truly appreciate your support and look forward to continuing to serve you. Michael Muldoon, Service Manager

March 01, 2025

The dealership had a nice atmosphere that was inviting and comforting. Mike L. was a phenomenal salesman. He didn’t try to pressure us into buying something right away or to get something that we didn’t More

by dagodfrey76
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mike Losinski (5 Stars)
Mar 05, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you felt comfortable and welcomed at our dealership — that’s exactly the atmosphere we strive to create. Mike will be so happy to know that his thoughtful, pressure-free approach and clear communication made such a positive impression. We know buying a vehicle is a big decision, and it’s wonderful to hear that Mike’s dedication, from start to finish (and even delivery to your farm!), helped make the process smooth and enjoyable. We truly appreciate your trust in us and look forward to being here for you whenever you need us. Michael Muldoon Service Manager 864-918-7012

February 28, 2025

From the moment that I got to your dealership to the moment, I drove away, Every associate I encountered made me feel like I really mattered express their appreciation for me coming to Parks Ford. So fo More

by Dick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your kind words! It means a lot to hear that you and Willow felt welcomed and appreciated from start to finish. We’re thrilled to have had the chance to serve you both, and we hope to see you again the next time you need service. Safe travels, and give Willow a scratch behind the ears from all of us at Parks Ford! Michael Muldoon Service Manager

February 28, 2025

I had a very positive experience at the service Ford service.Department the person who handled everything was named Devin.I don't recall his last name but he was very informative and helpful More

by kdrerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon handled my check in and out.
Mar 01, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with our service department and that Devin took such great care of you. We’ll be sure to pass along your compliments to him — he’ll really appreciate it. If you ever need service in the future, we’re here to help! Michael Muldoon Service Manager

February 28, 2025

Had a recalled part on my vehicle. Nakia reached out to me to schedule mobile service to have the parts replaced. The techs came to my house and fixed the issue . The techs were prompt More

by PHoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nakia, Zack, Vern
Mar 01, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience! We’re so glad to hear that Nakia and our mobile service team were able to take care of your recall quickly and professionally. Providing great customer service is always our goal, and it’s wonderful to know we delivered for you. We truly appreciate your recommendation and look forward to helping you again in the future! Michael Muldoon Service Manager

February 27, 2025

your prices are too high for services staff are very nice and the waiting are is clean More

by MEMBREY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your honest feedback. We’re glad to hear you found our staff friendly and our waiting area clean. We understand pricing is an important factor and appreciate your feedback. If you’d like to discuss your experience further, please reach out to Michael Muldoon, our Service Manager — we’d love the chance to help. (864) 918-7012

February 27, 2025

Quoted approx 1-1/2 hours for oil change and two hours later just was bringing the car in for service. More

by htomclelland
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
Feb 27, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback and we sincerely apologize for the delay. We understand your time is valuable and appreciate your patience. Please reach out to Michael Muldoon, our Service Manager, at your earliest convenience so we can address this directly and work to make things right. (864) 918-7012

February 27, 2025

Professional, efficient, communicative. Great experience from start to finish. Levin was terrific to work with and fit me in the schedule quickly. More

by cstephenson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the wonderful feedback! We’re thrilled to hear you had such a great experience and that Levin was able to take care of you so efficiently. We appreciate your kind words and look forward to helping you again in the future!

February 27, 2025

Pleasant person to work with. He was very complete, professional and concerned that I was pleased More

by rayspo267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words! We’re so glad to hear Levin provided such thorough and professional service. Ensuring your satisfaction is always our top priority, and we appreciate you taking the time to share your experience. We look forward to assisting you again!

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