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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
928 Reviews
Call Service Center (352) 565-9023

928 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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May 09, 2025

Communication was not good. Was told I would be contacted on the status and was not called. When I called them I was met with attitude. The estimate was given to me and then wh More

by noemail21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t see their name
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May 10, 2025 -

Parks Ford Lincoln of Gainesville responded

noemail21, Thank you for providing your feedback. I am sorry that there was some miscommunication during your visit. I would like the opportunity to personally address your concerns. At your convenience you can call me at 703.898.7118. I look forward in speaking with you. All the best! Gerald Acevedo Service Manager Parks Hyundai

May 08, 2025

Need Garald to set the record straight! The work they Did on my SUV was NOT WHAT I NEEDED,NOR TOLD THEM I WANTED DONE AND NOT CALLING ME BACK!! More

by kimcady79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerald Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2025 -

Parks Ford Lincoln of Gainesville responded

Just wanted to take a moment and say thank you so much for taking the time to provide your review! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! I'm sorry that your visit did not go as expected. Always feel free to give me a call directly with any questions or needs you may have regarding your vehicle or visit. Look forward to answer any questions or concerns you may have. Best wishes from your Service Team at Parks Hyundai of Gainesville Gerald Acevedo Service Manager

May 08, 2025

Fast and efficient. I'm busy so I liked having things done quickly A great experience More

by BARRYJJANKS2
Recommend Dealer
Yes
Employees Worked With
Devon
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May 09, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the kind words! We're glad we could provide fast, efficient service that fit your schedule. We appreciate your business and look forward to your next visit! Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

May 08, 2025

Knowledgeable and professional They are very respectful, knowledgeable and professional. They got my truck in and out the same day which is a plus More

by Terica6
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levin Hickman
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May 08, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the great feedback! We're glad our team was respectful, knowledgeable, and able to get your truck in and out the same day. We appreciate your trust and look forward to your next visit! Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

May 08, 2025

The staff was friendly, but it took a long time and was quite expensive. The oil change cost is much more expensive compared to other repair shops. More

by sandb222
Recommend Dealer
Yes
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May 10, 2025 -

Parks Ford Lincoln of Gainesville responded

Just wanted to take a moment and say thank you so much for taking the time to provide your review! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! I'm sorry that your visit took longer than expected. Always feel free to give me a call directly with any questions or needs you may have regarding your vehicle or visit. Look forward to answer any questions or concerns you may have. Best wishes from your Service Team at Parks Hyundai of Gainesville Gerald Acevedo Service Manager

May 08, 2025

The guy came over and changed my oil and rotated my truck tires right in my driveway More

by steve@center4heroes.com
Recommend Dealer
Yes
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May 09, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the feedback! We're glad our mobile service made things easy and convenient for you. We look forward to helping you again next time! Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

May 08, 2025

so far every one I have talk to or delta with has been right on or close to a 5 star More

by Perry Harkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon pokorny 5 1/2 stars
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May 08, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you, Perry! We truly appreciate your feedback and are glad to hear your experience has been consistently positive. Devon will be thrilled to know he earned a “5.5 star” in your book! We look forward to seeing you again. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

May 07, 2025

I made an appointment with Parks Ford here in Gainesville Fl for February 18 to take care of a recall. My A Pillar moldings needed replacing. I was told they were on backorder. Well it's now May 6th and they More

by redheadpattie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No longer there
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May 07, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your experience. I'm very sorry to hear about the delay and lack of follow-up regarding your recall repair—that’s not the level of service we aim to provide. The A-pillar moldings have been especially challenging to acquire, but I’m currently looking into your concern to understand exactly what happened. I will be reaching out to you directly, and I appreciate the opportunity to speak with you and work toward making things right. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

May 07, 2025

The service department at Parks Ford is FANTASTIC. I am acknowledged, helped, recognized and made to feel welcome and valued each time I bring my truck in for service. Levin always greets me and fin More

by John Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you, John! We truly appreciate your kind words and continued support. It’s great to hear that Levin and Bill consistently make your visits smooth and enjoyable. We’re proud to have them on our team and look forward to providing you with more great service in the future! Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

May 07, 2025

Year old car for second service. So far service good. Devon has been my advisor previously and very helpful with previous 13 yr old Ford car. More

by L_b_kunz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Pokorny, advisor; Maurice Eubanks, technician
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May 08, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your continued support! We're glad to hear your service has been going well and that Devon has been helpful with both your new and previous vehicle. We look forward to taking care of you and your car for many years to come! Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

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