Parks Ford Hendersonville

recall work Received notice in mail, called for an appointment, got one for the following day. Dropped car off 2 hours later it was repaired. Everyone was polite, Received notice in mail, called for an appointment, got one for the following day. Dropped car off 2 hours later it was repaired. Everyone was polite, very helpful. Will return for service if necessary. More

Horrible Service Department I bought a 2016 Ford F150 from a private party with just over 10,000 miles on it. It has the 2.7 twin turbo V6 in it. I chose it for what I hoped wa I bought a 2016 Ford F150 from a private party with just over 10,000 miles on it. It has the 2.7 twin turbo V6 in it. I chose it for what I hoped was better MPG than the V8's. In a month and the last four fill up's, I saw my MPG drop from 17-19 MPG combined to 9.23 on my last fill up with only 13,230 miles on the truck. I brought the truck to Four Seasons. Troy seemed annoyed that I was leaving it after he told me ahead a time that they wouldn't find anything wrong with it, if the computer didn't say anything was wrong. He also said that the MPG was normal in the Winter, because fuel is different then. I told him that the drop in MPG was not normal. I left the truck all day. When I picked it up they showed me a screen shot of fuel history from one of the guys driving my truck down to Saluda and back. I asked them if they had a computer print out for fuel history or something saying nothing was wrong with the truck. They said they couldn't print anything. I called Asheville Ford who told me that they could print out a fuel history showing trends since the battery was connected. Randy at Asheville also told me other things could affect fuel economy that would not trigger a check engine light or sensor. If I brought it to them, they would be happy to manually look at the turbo's, the induction, and entire fuel system. Anything that could abnormally drop my MPG like that. I made an appointment with them, but after driving the truck another 50 miles, I re-checked the mileage and was at 9.23 MPG. I left the gas station and drove straight to Boyd Chevrolet and traded the truck. I didn't want to have to ever deal with Four Seasons Ford again and wanted a vehicle that I could service in the same city I live in. Hopefully when Troy or Rick sees "my" truck come back in with the new owner, and they will, I hope they take a play from the Asheville Fords playbook and thoroughly check out that truck this time. Maybe I should have offered to open the hood for them. No one should pay that kind of money for a truck that Ford has 19/25, combined MPG of 21 on the sticker and be told that 9-11 MPG is normal! More

Customer Service does not exist - Shelby cobra GT500 Their service department is the most inept group of people I have ever met. They do not act like they like there jobs. The new owner has driven this g Their service department is the most inept group of people I have ever met. They do not act like they like there jobs. The new owner has driven this great dealership into the ground. Easler ran this dealership so much better. I will not ever step a foot on this property as long as the gregg’s Own it. It took 2 and 1/2 weeks to replace a simple clutch, had no loner vehicle, stated first come first serve. They sold us an inferior insurance (extended warranty) then denied the claim. Should not be able to sell a product that is useless. When they released my vehicle after I paid 3500 in cost (ransom) they had a snide comment about having to replace a after market battery, that battery was new, they left the doors open for the 2 and 1/2 weeks, that ran it down. The also charged 125 to replace it without permission. On another occasion I took my 2015 explorer sport because my battery died, they told me on a Monday that it would be Thursday before they could look at it, and could not promise that they would get to it then. I told them that Thursday did not help me at all. Complained to owner and got it replaced that day. Should not have to complain to get decent customer service. More

Pitiful Sale and Service. Delivered new vehicle with damage! Pitiful Sale AND Service! A. Bought new vehicle outright (my mistake), then waited weeks longer than told for delivery. B. Upon delivery I drive veh Pitiful Sale AND Service! A. Bought new vehicle outright (my mistake), then waited weeks longer than told for delivery. B. Upon delivery I drive vehicle home to discover paint and body damage on roof. C. Nearing closing time on holiday weekend, I called and sent photos but told I'd have to wait until after holiday to return for repairs. D. Arrived after first thing in AM after holiday weekend to show damage. Service department disinterested and will not take to body shop until the following day. E. Days go by and still unable to give timeframe for repairs. F. A week after original delivery, finally told vehicle is repaired and ready for Pickup G. Go in to pick up vehicle and immediately discover THE DAMAGE WAS NOT REPAIRED. Told maybe no one told body shop what to repair. Clearly service department made no effort to inspect repairs nor did salesman who shook my hand to close deal nearly a month beforehand. H. Told that it might be more efficient to bring vehicle for repairs myself and let dealership pick up the bill I. Blow off my inquiry as to compensation for recieving damaged vehicle after paying "new vehicle" price, "we will have to open case with Ford Motor Company and see what they say. J. Still no apology for weeks of delays, no apology for selling me damaged vehicle as new vehicle, and no apology for telling me its been repaired when I hasn't. As i write this, vehicle is still not repaired, but my check to dealership was long been cashed. BUYER BEWARE: Paid cash for new vehicle and gotten nothing in return except the runaround. I'm appalled, frustrated, and forced to take legal action. More

POORLY MANAGED SERVICE DEPT. Make an appointment for service a week in advance drop it off the day of the appointment, called 6hrs later to find out the status of the vehicle, the Make an appointment for service a week in advance drop it off the day of the appointment, called 6hrs later to find out the status of the vehicle, they put me on hold for 20 min. I hung up called back and then find out they they haven't worked on it. I asked why do you have an appointment then? Quote from Justin: "the appointment is to get it in the building". Are you freaking kidding me!!! When you schedule an appointment, it means it's there to be worked on Justin! HELLO!!!! More

Great dealership, helped me out of a tight spot. Some other dealerships would not even call Me back. But four seasons ford called me back at leased Once a week. And they got me a deal, on a new c Some other dealerships would not even call Me back. But four seasons ford called me back at leased Once a week. And they got me a deal, on a new car, and took Care of my trade, even when i was upside down On my loan. They did great for me. More

Don't waste your time driving to 'make a deal' Drove (2) hours to test drive a USED vehicle they had listed on both Cars.com and Autotrader.com. Had put a deposit on it earlier in the week and as Drove (2) hours to test drive a USED vehicle they had listed on both Cars.com and Autotrader.com. Had put a deposit on it earlier in the week and as told that the vehicle would still have to be on the lot for sale, but we would have first chance to purchase if someone locally made an offer. Upon arrival, we found that they had dropped the purchase price $800 on the window sticker. So, after test driving (the vehicle WAS all they said it was), we started the negotiation and was told that the window sticker price was a "mistake". Even after that, we were within $495 of making a deal ($1000 less than the window sticker) they would not negotiate any further. So they basically lost a sale over less than $500. And it wasn't like people were in and out of the place hole we were there- it was basically dead. No fault of the salesperson that we could tell- but the management stinks! More

Best Service ever I just want to say that Four Season Ford is the place to go. Jeff Parton is the best. He took his time with me and did not push me to make my mind up. I just want to say that Four Season Ford is the place to go. Jeff Parton is the best. He took his time with me and did not push me to make my mind up. He understood my needs and wants , and helped me get the car of my dreams More

Very pleased with the service It was over 13 years since I had purchased a truck and my experience at Four Seasons Ford was really pleasing. I was not hassled or pushed to get a ve It was over 13 years since I had purchased a truck and my experience at Four Seasons Ford was really pleasing. I was not hassled or pushed to get a vehicle that I did not have any interest in or something way out of my monthly spending budget. The people there were very polite and nice. My wife and I both would definitely suggest anybody looking for a vehicle to check out Four Seasons first. Andrew and Lacy were both very nice and professional sales people, they worked with us to get us the lowest price they could and bent over backwards to help in any way. More

Best car buying experience by far !! As I look at these reviews I got to think Thier was issues in the past that are truly no their anymore. I just bought a car from Jeff Parton and he b As I look at these reviews I got to think Thier was issues in the past that are truly no their anymore. I just bought a car from Jeff Parton and he by far is the best salesman I have ever bought from. This man know his stuff and is so easy to talk to . He told me he was having a great month and was close to 30 sales for the month. I can most definitely see why and I am so glad I can be part of that . Jeff you have my business and my families business from here on out not matter where your at I will come see you . Welcome back to NC I am glad your home . More