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Parks Chevrolet Spartanburg

Spartanburg, SC

4.6
252 Reviews

1051 Asheville Highway

Spartanburg, SC

29303

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252 Reviews of Parks Chevrolet Spartanburg

September 29, 2021

Not the best customer service. Carson did the very MINIMUM. He didn’t check to see if we had a warranty on our truck after we asked him to check. He told us that we didnt have the power train warranty More

by angry customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carson
September 02, 2021

Was promptly met when I arrived at the dealership to have my car serviced. Carson did a good job and corrected an error on my bill without a problem, Well pleased with my visit to Chevrolet of Spartanburg. More

by Mlfreeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carson Williams
Sep 02, 2021 -

Parks Chevrolet Spartanburg responded

We are thrilled that you had such a positive service experience with Carson and our team! Thank you for giving Chevrolet of Spartanburg your business, we look forward to welcoming you back in the future.

August 21, 2021

Bear was my salesman who was top notch and worked with me to get the deal done .the whole team from the greeter when you walk in to the guys running the numbers to the papers being finalized . Even the detai More

by On mith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The whole family
Aug 21, 2021 -

Parks Chevrolet Spartanburg responded

It speaks volumes that so many of our team members played such an important role in the success of your experience! We greatly appreciate you taking the time to share positive feedback with us. We're so glad you put your trust in Chevrolet of Spartanburg to assist you with your purchase and we look forward to working as a team to take fantastic care of you again down the road!

August 16, 2021

I contacted the dealership about a car I was interested in buying and after speaking with the sales rep I was given an out the door price that was $4,700 over what the list price was!! I just don’t feel th More

by Med4562
Price
Recommend Dealer
No
Employees Worked With
Danilo
Aug 16, 2021 -

Parks Chevrolet Spartanburg responded

I apologize for any lack of communication regarding your vehicle of interest. We strive to deliver a seamless and transparent purchasing process, and it is never our intention to mislead our guests. I understand that you are frustrated, and I would appreciate the chance to speak with you to see if there is anything I can do to help straighten this out. If you are willing to discuss this further, please give me a call at your earliest convenience. Thank you, Forrest Langford - Sales Manager - 864-582-9090

July 29, 2021

We made service reservation on a Wednesday for a Thursday appointment. Appointment was not in their system. Part was not ordered and had to wait till Monday. Car ready on late Tuesday and was on hike 30+ mi More

by donnaburroughs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael
Jul 30, 2021 -

Parks Chevrolet Spartanburg responded

Donna - I'm so sorry if the process took longer than anticipated. We try to provide a seamless experience for guests and it is disappointing to know that did not come through to you. I'd be more than willing to discuss any outstanding concerns together. Please don't hesitate to give me a call. Thanks, Roy Botts - Service Manager - 864-582-9090

July 29, 2021

Today I was getting ready to purchase a vehicle for $14,000. It turns out the final price was $3,000 more than asking. During the test drive the salesman and myself felt something like the transmissi More

by vanclark
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager
Jul 30, 2021 -

Parks Chevrolet Spartanburg responded

Thank you for visiting our dealership. This vehicle was a recent trade and was still in the process of recon, but I do apologize that you weren't satisfied. I would like to clarify that this car is 11 years old and being sold AS-IS. Any issues that require fixing will have additional costs. We would love to earn your business if ever possible, so please don't hesitate to contact me directly. Jason Scott - General Manager - (864) 582-9090

Jul 30, 2021 -

vanclark responded

It’s true the car is 11 years old, however, I’ve never had a dealer begin to enforce up charges after they’ve received a cash offer. The “As Is” offer should go into force once we’ve closed the deal and I left the lot. I surely hope you’ve increased your asking price to $16,500 or to whatever you need. It should not have happened while you had an active customer that has submitted a cash offer. I will not be returning to your lot, furthermore, I will take every opportunity to tell friends and family what happened.

July 09, 2021

Jay, took very good care of me, I called and told him what I was looking for and he did an awesome job helping me get the car I wanted. Derrick, showed me the features of the car and he was very helpful More

by MCC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay, Derrick
Jul 12, 2021 -

Parks Chevrolet Spartanburg responded

Thank you for reviewing Chevrolet of Spartanburg! We're glad to hear that Jay and the rest of the team took such great care of you and helped you find the perfect set of wheels. Safe travels, and see you again next time!

June 30, 2021

Got there 10 minutes before appointment still 1 hour and 30 minutes for oil change and tire rotation More

by russell.goings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jul 01, 2021 -

Parks Chevrolet Spartanburg responded

Thank you for taking the time to leave us this review and feedback. We do strive for efficient service here, and I will be sure to share this with my team to ensure we work to improve our speed going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Roy Botts - Service Manager - 864-582-9090

June 25, 2021

Carson is a SWEETHEART!!! I will be back for services in the future. More

by QueenRose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carson
Jun 27, 2021 -

Parks Chevrolet Spartanburg responded

Thank you for the lovely review! We are delighted that Carson was able to provide an exceptional service experience and we will be sure to pass along your kudos. Safe travels! - Chevrolet of Spartanburg

June 24, 2021

salesman was very good went out of his way to help . More

by dbc1944
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mustapha Onley
Jun 24, 2021 -

Parks Chevrolet Spartanburg responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Chevrolet of Spartanburg, and if you ever need anything else, don't hesitate to come back and see us again!

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