Parks Chevrolet Richmond

Sent our car title to a finance company even when there we didn't finance the car. Now have wasted several weeks trying to track down the title and still haven't been successful. Salesman lied to us abou we didn't finance the car. Now have wasted several weeks trying to track down the title and still haven't been successful. Salesman lied to us about where it was originally and how long it would take to get it. In addition, he hasn't tried to help us fix the problem he caused. At our first service, we were told a loaner car would be available but it hadn't been arranged. Luckily they were able to find one after I had wasted an hour waiting trying to arrange other transportation. Also trying to refuse to turn work in under warranty and charge us instead. Without a doubt, the worst dealership and salesman we have ever had the displeasure of working with. Will never buy another vehicle from here and probably not another GM product. Should have stuck with Dodge and Whitten Brothers dealership which has always been fantastic. More

Great sales person! Andre never said anything like, "what does it take to get the deal done today". He simply showed me the vehicle I was looking for, explained its options, and made the deal. "what does it take to get the deal done today". He simply showed me the vehicle I was looking for, explained its options, and made the deal. More

Brett is an excellent spokes man. Very intuitive, very gracious, Has excellent customer service representation. Changed my complete mind about what I wanted to do. That has to be an excellent customer s gracious, Has excellent customer service representation. Changed my complete mind about what I wanted to do. That has to be an excellent customer service representative. I also believe the financial management team ( Mr. Levi III) was a major help to me as well. More

The employees at Royal Chevrolet, namely George Byrnes and Booby Moody, went above and beyond their duties in helping us secure a 2002 Chevrolet Suburban. I can't thank these guys enough for the commitme and Booby Moody, went above and beyond their duties in helping us secure a 2002 Chevrolet Suburban. I can't thank these guys enough for the commitment and due diligence that they displayed to make sure that we were satisfied with our experience with Royal Chevrolet. In summation, I would definitely do business with them again and have not had a better experience with purchasing a vehicle! More

I'm a car salesman's worst nightmare. I come with my trusty notebook in one hand and kbb pulled up on my cellphone in the other; I know what I want, won't accept just needs, and often times unrealistic trusty notebook in one hand and kbb pulled up on my cellphone in the other; I know what I want, won't accept just needs, and often times unrealistic about the price of it all. Thinking I know more than I'll ever get credit for, I go in ready, waiting for something to be unclear so I can start typing away. I wouldn't even want to sell to me! Somehow, through all the ringers I put him in, all the research I asked him for, all the hoops he jumped through, Andre Morris still found a way to find my perfect needle out of all the hay! He truly listened to all of my needs and wants, became an excellent researcher of my style, and was extremely patient during my search. He definitely earned my business and I will look for him when I'm ready for my next purchase! It is without reservation that I recommend Andre Morris as TOP SALESMAN!!! More

George Byrnes of Royal Chevrolet, got me in a vehicle in my time of need despite my current financial situation. My credit was horrible, HORRIBLE! But George spoke with me on a Monday and didn't stop his e my time of need despite my current financial situation. My credit was horrible, HORRIBLE! But George spoke with me on a Monday and didn't stop his efforts until I was in a new (to me) car. Not only did he get me in a car, but also I received a warranty that will cover the vehilce until I am done paying for it, so even though it was used, I can drive it without worrying, "What will happen if this vehilce needs major work done?". I spoke with 6 other dealerships that all say they help those no matter what your credit profile. George Byrnes of Royal Chevrolet was the only one who actually meant it. The others would either give me high payments and expect a lot down, or wanted to give me something that was older than my trade-in, or not give me what my trade was worth. I gave George Byrnes of Royal Chevrolet my criteria for what I was looking for in a new vehilce. Low payment, check! Blue Book value for my trade, check! Little money down, check! Also a nice reliable used vehicle, Check! George Byrnes of Royal Chevrolet never steered me wrong and was honest from minute one, and I never felt pressure or uncomfortable with the purchase I made. He heard my plea for help and gave it to me in a reliable and new vehilce. Thank you! Royal Chevrolet for helping those with financial hardships and thank you George Byrnes for working there. More

I received courteous, professional and timely service during the purchase process of this awesome vehicle. Mike Dingess was very knowledgeable and helpful about the operation and special features offer during the purchase process of this awesome vehicle. Mike Dingess was very knowledgeable and helpful about the operation and special features offered with this car. My overall experience with the purchase and set up of this vehicle has been great. I will recommend this dealership to anyone in the market for a GM product. Great Job Guys, Royal Chevrolet in Richmond Rocks! More

Andre Morris treated us great and helped us get into a new 2012 Tahoe. I will definitely recommend him to friends and family. He was able to answer all of our questions and get us the best price available new 2012 Tahoe. I will definitely recommend him to friends and family. He was able to answer all of our questions and get us the best price available. More

I was looking for a new 2011 TAHOE and had went to another Chevy dealer first. I researched and found the same TAHOE at this dealership. Royal was able to quote the same internet price which the vehi another Chevy dealer first. I researched and found the same TAHOE at this dealership. Royal was able to quote the same internet price which the vehicle was listed for. No hangling, no jumping through hoops. Ask me what I wanted and produced it. I have owned 2 other Chevy SUV's and this has been by far my most Smoothiest transition. Thanks again Daniel and the Royal Chevrolet team. Smooth G A proud Chevy owner More

The over all experience was pretty good. My sales person was friendly and accommodating. The only concern I had with my salesman is that he wasn't completely truthfull about what my interest rate or about g was friendly and accommodating. The only concern I had with my salesman is that he wasn't completely truthfull about what my interest rate or about getting a piece added to my stirring wheel to control the volume on my radio. I'm physically disabled so doing a lot of reaching causes strain in my shoulders and arms. I still need for that commitment to be honored. Otherwise, the customer service skills and atmosphere wil pretty good. More