Parks Chevrolet Richmond

Bob and Tony made it so easy for us to trade in a car and buy my new Tahoe. They were very knowledgable and helpful with the whole process. I feel like they gave me a great deal and I would highly recommend buy my new Tahoe. They were very knowledgable and helpful with the whole process. I feel like they gave me a great deal and I would highly recommend Royal Chevrolet to anyone who is looking to buy a new car. More

I am greatly appreciative of both Mr. George Byrnes and Andre Morris, the two were truly a blessing. I purchased a car from down the street at Victory Nissan and was screwed over by Harry. I took the car b Andre Morris, the two were truly a blessing. I purchased a car from down the street at Victory Nissan and was screwed over by Harry. I took the car back within twenty four hours; luckily I was allowed to get my trade back and hit the highway. I was in distress and feeling extremely anxious because my car was all messed up and I was over 150 miles from my house. The truth was that I am a single father of two little kids and needed a car. I parked my car and walked a few miles looking at cars. When I got to Royal I saw a car I liked and Andre came outside to help me. He assisted me, was calm, professional; and went far and beyond to answer any question I had. He didn't rush me or pressure me into purchasing the car. I told him I would go for a walk and possibly return for a test drive. I continued my walk and about an hour later I HAD to go back to Royal. Andre allowed me to test drive the car that interested me. While on the test drive he never asked me to purchase the car, he was calm; and kept it real with me on how their business worked. I told him I thought I wanted to try and purchase the car; I was concerned about some scratches on the hood; however A.M. said he would get his guys to clean the car up (buffing)the concerned areas. Meanwhile, George took over helping in the finance department; he and the Lord worked miracles. Mr. Byrnes worked with numbers that I didn't agree with and he never kicked me out; he said, "Let me see what else I can do for you". He did just what he said. He was able to find a bank that financed me! He stayed in my selected price range and made it possible for me to drive away the same day in the vehicle of my preference. It felt even better knowing that I had a warranty and my kids love the vehicle as well. Oh, I didn't add that Andre did get my car cleaned, buffed; etc. like he said he would. Thanks guys, Jarrod Roebuck, Infiniti More

About a month ago my car was totaled in a bizarre parking accident and the insurance company suggest that I take it to Royal Collision for repair. Once they declared it totaled, one of the workers suggested accident and the insurance company suggest that I take it to Royal Collision for repair. Once they declared it totaled, one of the workers suggested I walk next door and talk to Bobby about getting me in a new (used) car. Fast forward a few weeks and I am the proud owner of a beautiful 09 Chevy Malibu :) Pros: - no pressure - George B worked his butt of to get me financed and within my payment range, he even went so far as to lower the cost over 1k just to meet that need - Bobby said "I have the perfect car for you." True to his word, the Red Malibu he showed me the next day was a beauty! Love at first sight :) - friendly staff Cons: - thought the check engine light was fixed BEFORE purchase. I had to take it in afterwards (although they provided me a loaner while it was being fixed) - had a brake issue that had to be addressed a couple of times before it was fixed Overall: - great, friendly, no pressure staff - addressed my needs quickly and professionally would definitely recommend these guys to friends and family More

This is my second Camaro purchase at Royal in 3 years at Royal, and I have to say that my buying experience was outstanding. Doug and Bob did everything well, and when it came to selecting the Camaro I bou Royal, and I have to say that my buying experience was outstanding. Doug and Bob did everything well, and when it came to selecting the Camaro I bought, they went above and beyond in order to get me a car that fulfilled my needs. Doug was super responsive to my phone calls and emails, and Bob worked out a deal for me that included some replacement tires that will allow me to drive the SS year round. I would definitely recommend dealing with Royal to anyone that wishes to have an easy deal. Additionally, I was happy with the trade in I received for mt 2010 Camaro. My thanks again to Doug for all his help; get better soon, Doug! Good luck with the surgery... To Bob; I really appreciate your help in acquiring a car that fit my needs. Thanks for the front plate assist as well... Kindest Regards, Sam Reichart More

Doug Forthuber did an excellent job working to meet my needs. He efforts were thorough and conducted in a professional manner. He seemed to have my needs and desires as the focal point of everything he di needs. He efforts were thorough and conducted in a professional manner. He seemed to have my needs and desires as the focal point of everything he did. I appreciated the work that Luke Reid did, his well organized preparation and effective use of my time. More

I worked with both Steve Castillo and Bob Moore to get into a new 2012 Suburban LT and really appreciated the service I received. They worked with me the best they could to fit my budget and did not give into a new 2012 Suburban LT and really appreciated the service I received. They worked with me the best they could to fit my budget and did not give me the run around when it came to negotiating a final price. Everyone was extremely quick to get back to me and did not put any sales pressure on me, which is one of the main reasons I gave them my business. Other dealers would send me multiple template email messages that were discarded quicker than the time it took for them to fill in my name. More

From the moment we walked in, we felt welcomed. Daniel listened to our criteria for buying a car and didn't try to sell us something we didn't want. The dealership did not have the car on the lot, so the listened to our criteria for buying a car and didn't try to sell us something we didn't want. The dealership did not have the car on the lot, so they found us a few options to choose from. Royal followed up and came through with everything they promised!!! I would absolutely recommend Royal Chevrolet More

The customer service and friendlyness of the associates and the dealership were excellent!!! I will/have recommended them to friends and family. I will send customer by. and the dealership were excellent!!! I will/have recommended them to friends and family. I will send customer by. More

They worked hard to find a deal and a vehicle that would meet my needs. The inside of the building is very plain, which means that you're not paying for a fancy showroom that you don't need. meet my needs. The inside of the building is very plain, which means that you're not paying for a fancy showroom that you don't need. More

I am forever grateful for them for finding me a vehicle. The sale of my vehicle went as smoothly as i could ever imagine. this was my first purchase and i was soo scared. they made it possible for me to dri The sale of my vehicle went as smoothly as i could ever imagine. this was my first purchase and i was soo scared. they made it possible for me to drive off the lot with a reliable vehicle. Thank you soo much and i have already referred 3 people to them because of their excellent service. More