Parks Chevrolet Richmond

Everyone was great, only issue I had was the wait to get into the finance office. It was a saturday and I had to wait a few hours because there was only one finance manager working. into the finance office. It was a saturday and I had to wait a few hours because there was only one finance manager working. More

We purchased a used car for our sixteen year old son. Since he did not have his license at the time of purchase, we did not drive the car for the first few weeks. Once we did drive the vehicle, we discov Since he did not have his license at the time of purchase, we did not drive the car for the first few weeks. Once we did drive the vehicle, we discovered some issues, and we were very pleased this dealership stood behind their "family business" statements of fair service. You find out what kind of people you are dealing with once you have issues. Many used cars dealerships talk the talk, but few walk the walk. Royal Chevrolet made sure we had a good outcome, when they could have easily left us stuck. Our family was very pleased, and we would shop at Royal again. If you ever have any issues, just make sure they understand your situation correctly. I am convinced they will work out any reasonable situations. More

I had no hassles with pricing. I made an offer and it was accepted and I paid cash. I would do more business with this dealership because of my experience. was accepted and I paid cash. I would do more business with this dealership because of my experience. More

Chad was very helpful and accommodating. He found exactly what i wanted and stayed within my budget. He was straightforward and easy to deal with. I highly recommend him and and this dealership. what i wanted and stayed within my budget. He was straightforward and easy to deal with. I highly recommend him and and this dealership. More

Thanks for making my long distance purchase of a New Corvette great. I appreciate the respect your team gave me by realizing I understood what I was looking for and helped me Get R Done !! THANKS! Corvette great. I appreciate the respect your team gave me by realizing I understood what I was looking for and helped me Get R Done !! THANKS! More

Steve sold my husband his car and the experience was so good, we called to make sure he would be at the dealership when we came to look at cars for me. Steve is so warm and friendly it put me right at eas good, we called to make sure he would be at the dealership when we came to look at cars for me. Steve is so warm and friendly it put me right at ease and made a difficult task more pleasant. He went to great lengths to find just the right car and color. And he eased us through the many questions, insurance, and how to operate the dashboard with great patience and knowledge. He is a real asset to your company. Mr. Reid (I believe that is his name) got us through the many pieces of paper with ease and patience. He was very knowledgeable and generous about the extended warranty and a real pleasure during an otherwise less than pleasant task. We will be returning to Royal and recommending it highly. More

Excellent sales experience, very friendly, helpful, informative, personal attention to detail, would highly recommend to anyone wanting to purchase from this dealership. Sales person took a great amou informative, personal attention to detail, would highly recommend to anyone wanting to purchase from this dealership. Sales person took a great amount of time going over the details of the vehicle and searched a wide area to find what i was looking for. More

Doug was very good to work with. He even went out of his way to meet us (my son and I) at the Broad & Parham location. The dealership didn't mind me having the car looked over by my service center (Pearson way to meet us (my son and I) at the Broad & Parham location. The dealership didn't mind me having the car looked over by my service center (Pearson Infiniti). Pearson recommended that a few items get fixed. Royal had no problem addressing these. Doug also knew that this was my son's first car-buying experience and he explained to him about the process. I would recommend Doug and Royal to any family or friends. More

I have bought several vehicles over the years but the experience I had with sales person Toni Quareles has been the best by far. He really worked with me to get me the price that was acceptable and the experience I had with sales person Toni Quareles has been the best by far. He really worked with me to get me the price that was acceptable and the payment terms that were affordable. I will have already recommended him to co-workers, friends and family. I will consider this dealership and sales person on future purchases as well. I very pleasing out come and I love my vechicle. The finance person Mike Dingess also shopped banks to get me the best percentage rate on on higher mileage vehicle. He was very instrumental in my purchase and I'm very greatful for this team at Royal Cheverlot. They have won me over. More

Buying a new car can sometimes be a hassle, but Steve Castillo made the whole experience smooth and easy. Steve gladly answered all my questions about the car, explained the process for ordering and del Castillo made the whole experience smooth and easy. Steve gladly answered all my questions about the car, explained the process for ordering and delivery, and he kept me up-to-date on the status of my new vehicle. The car was delivered ahead of schedule, and I was quite pleased with the price and with the negotiation on my trade-in. At all times I felt Steve was up-front and honest; I never felt like I was being jerked-around or manipulated. This is customer service at its best, and Steve Castillo and Royal Chevrolet are to be commended. Oh...the new car looks and drives like a dream! More