Parks Chevrolet Richmond

Quick and pleasent I needed to buy a new vehicle and get back to the hospital to be with my newborn and Matt was able to get everything taken care of in a hurry while st I needed to buy a new vehicle and get back to the hospital to be with my newborn and Matt was able to get everything taken care of in a hurry while still taking the time to tell me everything I needed to know. More

Great experience Michelle is by far the most knowledgeable, courteous and professional sales person I have ever dealt with. The next time I buy Chevy vehicle it will Michelle is by far the most knowledgeable, courteous and professional sales person I have ever dealt with. The next time I buy Chevy vehicle it will definitely be from her. It was a great experience. More

Royal always goes the extra mile I have bought three vehicles from Royal and I have been thoroughly satisfied each time! Rusty Snead has always been courteous and helpful in a non-pus I have bought three vehicles from Royal and I have been thoroughly satisfied each time! Rusty Snead has always been courteous and helpful in a non-pushy way. Jeff in the service department always greets us by name and is very straight forward with us. More

Great Experience Did not think I would be walking out with what I really wanted and Dione Penn helped me do just that. I was very tired and frustrated by the time I g Did not think I would be walking out with what I really wanted and Dione Penn helped me do just that. I was very tired and frustrated by the time I got to Royal Cheverolet-- and she was not pushy or made me feel rushed. She gave me several options without acting frustrated ( about taking the time with me on pricing several cars) to help me decide what I wanted to do. She acted more like a friend than someone who was pushing a car on me. Was an awesome and fast experience. Arnette Otey More

Awesomely best car-buying experience ever!! Right from the start I knew I was in the right place. Matt Ridley was outstanding in helping me decide which vehicle to go with, as there were specif Right from the start I knew I was in the right place. Matt Ridley was outstanding in helping me decide which vehicle to go with, as there were specifics I was interested in. Mr. Ridley was extremely knowledgeable in various areas of the Chevrolet designs and models, etc. to choose from. He also was very patient in explaining how to operate all the wonderful features of my Sonic, and even took the time to set up the Infotainment System, including enabling Bluetooth for my cell phone and showing me how that works, and setting my favorite radio stations, and "sealed the deal" you might say by filling the gas tank which was completely unexpected!! Mr. Ridley deserves the highest commendation because he really listens, not the least bit pushy, and takes the customers' interests seriously to find the perfect vehicle for their needs. Finance manager Mr. Capocelli was very helpful towards the final paperwork, they make a great team!! . More

Royal treatment Fantastic! Matt Ridley was an incredibly helpful salesperson, and both he and Mike Dingess took the time to teach me about my new Cruze. They walked w Fantastic! Matt Ridley was an incredibly helpful salesperson, and both he and Mike Dingess took the time to teach me about my new Cruze. They walked with me, step by step, through the entire process of buying a new car (something I've never done before). They gave me the knowledge and confidence to move forward in making this decision, and I felt totally comfortable and at peace, along the way. When I signed for the vehicle at the end of the day, Dino Capocelli was very thorough, patient and extremely attentive to detail, in answering all my questions, and helping me figure everything out. What could have been an overwhelming, scary process was effortless and simple, and I'm so grateful for him, too! In fact, everyone at the dealership was welcoming and friendly when I arrived, and this is exactly why I traded in my beaten up old Tahoe for a new Cruze, on the same day. Originally, I had gone to the service department that afternoon just to get an estimate to repair a broken mirror, but I ended up leaving 3 hours later with a brand new car, which I love! So, many thanks to all y'all, for your help! There is definitely a positive vibe at Royal Chev, and a good energy among all the employees. The #1 reason I bought/traded in my car at Royal that day was because of the initial kindness and helpfulness of both Matt and Mike, and then subsequently, the ease with which everyone at the dealership facilitated this process. They actually made it fun! Y'all have a great team, a presentable and nice showroom, and enough positive energy that I would absolutely recommend your dealership and Chevy cars/trucks in general, to any of my friends and family! Just like the nature of Chevrolet as an American made, down home brand, Royal exemplified this quality to a tee, and made me proud to drive a well-made, authentically American car. So thank y'all again for all your time and great help, in finding an awesome, new Chevy! More

Very good Royal Chevrolet is one of the good dealerships for Chevrolet cars. My friend bought from them a car and he recommend them for me. The best thing that Royal Chevrolet is one of the good dealerships for Chevrolet cars. My friend bought from them a car and he recommend them for me. The best thing that they did to me that they tried many times to do a good deal to me and finally I agreed with them on the price that they gave me in the end and this price was appropriate to me. In they have a good manager and a friendly employees. More

Awesome Mr. Adams was awesome and very helpful and not only will I return but I also will recommend family and friends to try the Royal experience. Again th Mr. Adams was awesome and very helpful and not only will I return but I also will recommend family and friends to try the Royal experience. Again thanks for everything. More

Always the best dealership in town Doug is by far the best sales agent I have had the pleasure of working with. This is my 2nd transaction with him, the first one was 10 years ago with Doug is by far the best sales agent I have had the pleasure of working with. This is my 2nd transaction with him, the first one was 10 years ago with my first Equinox. Now how many times can you say you get the same sales agent a decade later?? This time around, I contacted Doug Nov 2014 looking for very specific requests in a used Equinox that could take the place of my original 2005 model. Doug has worked for over 4 months searching to find one that fit all my requirements. When he called, I can say it was everything I wanted and more, within my price range, and an amazing deal. They say good things go to those who wait, and this transaction was worth waiting for. If your looking for a personable, easy going, down-to-earth and honest sales agent - reach out to Doug. You wont be disappointed. Luke was great during the final paperwork phase. Even after a minor snafu with the paperwork, he was thorough, competent and honest. When you in the market to spend thousands on a car, these guys make a great team. More

best car buying experience i've had everything ready when I got to signing papers, went fast and easy, no surprises. took time to explain vehicle operation and any questions I had everything ready when I got to signing papers, went fast and easy, no surprises. took time to explain vehicle operation and any questions I had More