Parks Chevrolet Richmond

2015 Chevrolet Suburban LTZ - the Royal experience My wife and I do not typically write reviews, unless our experience has been horrific, or absolutely exceptional. This review is the latter. Our searc My wife and I do not typically write reviews, unless our experience has been horrific, or absolutely exceptional. This review is the latter. Our search for the right vehicle was literally months longer than I have typically taken. Reason being, we wanted to ensure we purchased the perfect vehicle for our family which also, very importantly, fits our lifestyle, which is family. We looked online at a number of vehicles and found two, or three we wanted to take a closer look at. Two of which were at Royal due to their vast selection of Suburban's and other new Chevy cars and trucks in stock. When I called the dealership, I was greeted by Matt Ridley, our salesperson. Matt made the entire experience. His professionalism, courtesy, patience, knowledge of products, willingness to go an extra 10 miles to answer some off-the-wall questions by a certain someone I won't mention (husband's, you know what I mean). Seriously though, we had a great experience. The Finance Manager, Luke Reid was fantastic as well. Luke was able to beat the already exceptional financing deal we had obtained prior to walking into the dealership to pick up our new Suburban. All-in-all, we felt like we received Royal treatment, as one should when purchasing the second largest purchase consumers typically make. Being in a service related industry, the Royal Chevrolet team exceeded all expectations we had when we started our search. Thank you Matt, Luke and the remainder of the Royal team! More

Great experience/satisfied customer Quality service from the time I arrived until I left. Michelle listened to what I was interested in and got me in a car in record time. She was thorou Quality service from the time I arrived until I left. Michelle listened to what I was interested in and got me in a car in record time. She was thorough, professional, and helpful. Smoothest car purchase experience I have ever had. More

This young man is awesome I was very pleased with the knowledge this young man had on the cars he's sold aand the people he sold them to, the car that was just right for me I was very pleased with the knowledge this young man had on the cars he's sold aand the people he sold them to, the car that was just right for me More

New Car I received a call on Friday, August 7th from Tiffany asking me about any intention of buying a new car. While I wasn't in the market for a new car, s I received a call on Friday, August 7th from Tiffany asking me about any intention of buying a new car. While I wasn't in the market for a new car, she was so persuasive, I agreed to come into the dealership. Mike Dingess was outside when I pulled up with another gentleman.His engaging personality was so contagious that I listened to him. While I listened to him, he also listened to me. He didn't try to oversell me or get me interested in anything I didn't want. I don't know if I would have bought my car if I didn't work with Mike. More

Best vehicle buying expierience ever! Ron Carter was superb in his help and guidance, he was very gracious and courteous throughout the whole buying process. I never felt pressured either Ron Carter was superb in his help and guidance, he was very gracious and courteous throughout the whole buying process. I never felt pressured either by him or Bob Moore as we worked through finding the vehicle that I wanted and needed. I would not only recommend this dealership but would strongly encourage giving them a try. More

My purchase of my Ford Focus. I want to give 5 stars to Mykale Adams! His customer service is excellent! He's was referred to me a couple of weeks ago. When I finally got a chance I want to give 5 stars to Mykale Adams! His customer service is excellent! He's was referred to me a couple of weeks ago. When I finally got a chance to get to the dealership he was ready to go. He allowed me to test drive what I thought I wanted. And then asked me to be open. He showed me the Focus and all the great features and mirrored them to my business, personality and lifestyle. I hadn't bought a car in 11 years. Mykale made it an enjoyable experience! And he shared his trailmix with me! Thank you Mykale! Regina Lee More

Excellent buying experience Buying a new vehicle can sometimes be a stressful experience as there are so many choices in vehicle configuration and options. Rusty Snead worked wit Buying a new vehicle can sometimes be a stressful experience as there are so many choices in vehicle configuration and options. Rusty Snead worked with me in a very supportive manner and was always eager to answer questions about the Chevrolet product line. I can not say enough about the positive experience I had in purchasing my first new Colorado from Rusty! More

Great new truck buying experience This was our second purchase from Rusty Snead at Royal Chevrolet. Both were very positive experiences. Rusty is straight forward and truly took what o This was our second purchase from Rusty Snead at Royal Chevrolet. Both were very positive experiences. Rusty is straight forward and truly took what our needs where into consideration before recommending a model or feature package. There were no high pressure sales techniques and all options were expalined clearly and in great detail before purchase. We would absolutely recommend them to anyone looking purchase a vehicle. More

Pleasant car buying experience Had no intention of buying a Tahoe from Royal when I entered the building. I was just curious as to what features were on the vehicle compared to a Y Had no intention of buying a Tahoe from Royal when I entered the building. I was just curious as to what features were on the vehicle compared to a Yukon. I had decided to buy the Yukon. I was pleasantly surprised at Michelle's knowledge of the Tahoe and its comparison to the Yukon. She wanted my business and the Yukon dealer I had been dealing with did not seem too interested. Very positive experience and I would recommend Royal to others. More

Excellent service excellent sales team, Mike is a very experienced sales person, offering answers to all our questions in regards of the truck we decide to purchase ( C excellent sales team, Mike is a very experienced sales person, offering answers to all our questions in regards of the truck we decide to purchase ( Chevy Silverado). More