Parks Chevrolet Richmond

Great service department I was in a bind and needed a service quick on my Camaro. I knew Mike Z from a previous dealer and contacted him to get me an appointment, to which he I was in a bind and needed a service quick on my Camaro. I knew Mike Z from a previous dealer and contacted him to get me an appointment, to which he did for the next morning! I met with Jeff Turner the next morning. Royal hooked me up with a loaner car to go to work while my car was serviced and the job was finished so quickly I even could have waited there. Overall a great experience especially for a last-minute appointment. I will time my work trips to Richmond so that I can have my car serviced here again - I was very satisfied with the customer service and the convenience. Thanks guys! More

Great Salesman and no pressure It has been 26 years since we have purchased a new vehicle. A friend suggested/referred us to Royal. Jason was awesome. Very helpful, informative a It has been 26 years since we have purchased a new vehicle. A friend suggested/referred us to Royal. Jason was awesome. Very helpful, informative and such a ball of energy. What a perfect job for him and a valuable asset to Royal Chevrolet. It was very overwhelming because cars have changed so much, but he was very thorough in explaining things to me and was very patient. Everyone from the sales team to the finance office were a pleasure to work with. We felt very comfortable during the entire experience and would highly recommend anyone to visit Royal for a new car purchase. More

Purchased a new truck All employees were very helpful and got us through the process quite efficiently. We were treated respectfully and with great regard. It was apparen All employees were very helpful and got us through the process quite efficiently. We were treated respectfully and with great regard. It was apparent they wanted to do all they could to give us a fair price on a quality product. More

Overall Great Automobile Sales Experience Thanks so very much to the Royal Chevrolet "family" for an overall great automobile sales experience. Our sales representative, Steve Castillo, was ve Thanks so very much to the Royal Chevrolet "family" for an overall great automobile sales experience. Our sales representative, Steve Castillo, was very professional, friendly, & courteous in serving our needs. He was very patient with our questions as he clearly explained all the amenities of the Tahoe. He helped expedite the delivery process as he fully explained all the necessary details. The new car & truck manager, Mike Zaremba, worked earnestly & quickly in formulating a sales agreement which met our financial needs. He truly had a way about him which earned my trust as our deal was struck with a handshake. At delivery, he even came out to meet our family & thank us again for our business. The business manager, Luke Reid, was very organized & prepared for our closing making it appear to be "seamless". He was very thorough in explaining the documents we signed, yet, the process went very quickly. He also was very informative in describing the extended warranty plans & patient in answering our questions. We were made to feel as if our business was important & greatly appreciated as no one was ever pushy as we made our buying decision. More

Ease of purchase Mike Dingess was very professional and knew the vehicle I bought inside and out.Luke made the financing very easy.Del the owner was there also to make Mike Dingess was very professional and knew the vehicle I bought inside and out.Luke made the financing very easy.Del the owner was there also to make sure I was completely satisfied.Overall a great place to buy a vehicle. More

Great Service! This dealership worked with me to get me the vehicle I wanted for the price I wanted. Very happy with the overall experience. This was our second car This dealership worked with me to get me the vehicle I wanted for the price I wanted. Very happy with the overall experience. This was our second car from here, and I would definitely go back! More

Mike dingess He's an awesome sales person that goes above and beyond to help a customer. Very thorough with car totorials and very patient. Answers questions with He's an awesome sales person that goes above and beyond to help a customer. Very thorough with car totorials and very patient. Answers questions with the utmost respect and enthusiam. Excellent customer service makes a customer feel at ease with their purchase never rushes through process. More

Great car buying experience! I highly recommend this dealership! I had a great, hassle free, car buying experience. They worked with me to get me to the numbers that I needed with I highly recommend this dealership! I had a great, hassle free, car buying experience. They worked with me to get me to the numbers that I needed without going back and forth. Matthew Ridley was my salesman. He was fantastic! He was on point and helped me navigate quickly and painlessly through my car buying experience. He had a positive, can-do attitude the entire time. Matt and the finance manager, Dino, stayed late for me so that I could come and pick up my vehicle because we drove 3.5 hours to get there after we got out of work. When I'm ready to buy a vehicle again, I will certainly be in contact with these folks again. More

Phenomenal Experience The Mugford team at Royal Chevrolet really care about two things- Customer Service and Experience. Doug Forthbauer was excellent and went out of his The Mugford team at Royal Chevrolet really care about two things- Customer Service and Experience. Doug Forthbauer was excellent and went out of his way to ensure that I had my new vehicle when I needed it. Doug was extremely knowledgeable and I never felt pressured at any point in the buying cycle. They were very accommodating to my needs and I felt I received an excellent price as well. I would recommend Royal to anyone looking for a great car buying experience. Sincerely, Gordon Kelly More

Happy customer! We went into the dealership with a specific list of what we wanted on the Silverado. They didn't have it but they were able to find it and it was deli We went into the dealership with a specific list of what we wanted on the Silverado. They didn't have it but they were able to find it and it was delivered in 2 days. More