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Parks Chevrolet Richmond
Richmond, VA
667 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 667 reviews
March 09, 2016
new purchese with trade in I was not really in the market for a new Chevy Impala, I purchased mine from Royal 4 years ago, have it serviced by their excellent service team and i I was not really in the market for a new Chevy Impala, I purchased mine from Royal 4 years ago, have it serviced by their excellent service team and it was in good condition.. However when Ron showed me the 2015 Impala with all this new technology I could not resist! He worked out a good deal for me and I couldn't be happier! More
by betty64
Employees Worked With
Travis (last name unknown, but he was very helpful), Dino Capocelli, Ronald Carter
March 08, 2016
GREAT experience We have always had excellent treatment at Royal. Rusty Snead is a GREAT and HELPFUL salesman. Luke Reid, very informative in the final paper work. We have always had excellent treatment at Royal. Rusty Snead is a GREAT and HELPFUL salesman. Luke Reid, very informative in the final paper work. More
by marierich
Employees Worked With
Jack Steele, Luke Reid, Rusty Snead
March 08, 2016
Excellence in all words! It was my first time stepping in a dealership to buy my very first car and it was amazing all the sales persons very kind and helpful at all times spe It was my first time stepping in a dealership to buy my very first car and it was amazing all the sales persons very kind and helpful at all times specially Ron Carter as he was the person who help me on getting my car ready before the time he was tell me when we first met it was an amazing experience thank you royal Chevrolet and thank you Ron Carter thank you so much.... More
by Miriam
Employees Worked With
Dino Capocelli, Ronald Carter
February 26, 2016
Disrespectful, Rude and Dishonest I had an 08 Avalanche that I bough brand new from them had all my servicing done by the service department. Problem came into play when the same issu I had an 08 Avalanche that I bough brand new from them had all my servicing done by the service department. Problem came into play when the same issue happened 3 times. The first 2 times it was covered under the manufacturers warranty I was suppose to get a loaner car they said they didn't have any & they had the car for 4 days --- on the 3rd occurrence which was 11 months after the last time. Which should have been covered under the warranty of the previous repair because the reciept said 12 months or 12000 had met either but the service dude said nah we fixed your truck on 2nd time as courtesy for no charge you will be charge this. I said it was under my warranty he nope it was expired I said sir my warranty expired in sept 2013 I had it repaired in August. He said well you still have to pay I said I need to speak to the service manager Dave Bartlett I left a message for him to call me got no call for 1 1/2 day. So I paid him a visit he would look me in the face. He said I was wrong & that I was a liar in front of other customers. Talking to Dave was a waste of time to me. He went and got my original purchase order and the ticket from August 2013 to prove I was out of warranty. While he did that I found one of the owners another waste of time he listened and nodded that's it. Dave came back and said I had 2 weeks left on my warranty when it was repaired in August 2013. So I said oh so you didn't cover it as a courtesy because it was under the manufacturers warranty. He refused to apologize for calling me a liar. He said the dude at the service desk should apologize. He said that all while the owner was standing there After I got my truck fixed which I had use my extended coverage with $250 copay asked them to cover it. For the horrible customer service and because the same thing was repaired less than a year ago. So 8 months after all this having to go the dealership for service way out the way I got rid of my Chevorlet Avalanche since Royals name was on the back of my truck More
by Avalance08
Employees Worked With
Dave Bartlett
February 23, 2016
Amazing Service My experience with looking for a car was very unique. I was involved in an accident and my car was totaled. Like most people, I hate shopping for vehi My experience with looking for a car was very unique. I was involved in an accident and my car was totaled. Like most people, I hate shopping for vehicles. Matthew put the ball in my court, he helped me shop without being annoying and pushy. When I didn't purchase the vehicle right away he followed up with me once a week, asked if I needed anything and was truly concerned about all the craziness that I was going through with the insurance company, the gap insurance etc. Matthew eventually sold me a 2015 Chevy Sonic and I love it !!!! He was patient, caring and super helpful. More
by paks86
Employees Worked With
Dino Capocelli, Matthew Ridley
February 22, 2016
car purchase Our Saturn died after many years of service to our family. We were super sad. It really wasn't the best time for us to buy a new car but Ron helped ma Our Saturn died after many years of service to our family. We were super sad. It really wasn't the best time for us to buy a new car but Ron helped make it an easier process. We found the perfect car for our family! Thanks! More
by Childress5
Employees Worked With
Dino Capocelli, Ronald Carter
February 21, 2016
Great experience Our salesperson, Josh Harris, was very personable; knowledgeable of different car products and options; and was very patient in working with us. The d Our salesperson, Josh Harris, was very personable; knowledgeable of different car products and options; and was very patient in working with us. The dealership went the extra mile to complete our sale. Would recommend them to friends and would consider Royalty a number one option when ready to purchase another vehicle. More
by Sonicboom.red
Employees Worked With
Dino Capocelli, Josh Harris
February 19, 2016
Purchase I found this dealer looking at the Internet , I contacted them a rep by the name of Reggie came to look at my trade and then came back with the truck I found this dealer looking at the Internet , I contacted them a rep by the name of Reggie came to look at my trade and then came back with the truck I was looking to purchase. I decided to trade my vehicle and purchase a truck from this dealership. Ronnie had all the paperwork ready for me to sign. He even called my insurance company I did nothing except hop in my new vehicle. All the guys at this dealership are phenomenal and genuine I highly recommend this dealer and will be going back to purchase a vehicle for my daughter , if you are looking for a great buying experience use this dealership and again Ronnie Wade is phenomenal to work with . More
by Deb123
Employees Worked With
Ronald Wade
February 18, 2016
JASON FOSTER We had spend 3 weeks looking for a truck we had made up our minds on a Ford however after being insulted by Ashland sheehy we gave royal a try and we' We had spend 3 weeks looking for a truck we had made up our minds on a Ford however after being insulted by Ashland sheehy we gave royal a try and we're so lucky to get to work with Jason he was knowledgeable on trucks found us rebates and we got us a awesome truck! ! Thanks JASON & ROYAL More
by review
Employees Worked With
Jason Foster
February 13, 2016
Best salesmanship of any purchase I have ever made I would like to call myself a pessimist and I never feel things will work out in my favor. From the first phone call until the end I have to say was t I would like to call myself a pessimist and I never feel things will work out in my favor. From the first phone call until the end I have to say was the best experience ever. Mykale Adams was a great person to work with and his professional demeanor and honest approach was not just a surprise, but a much needed experience that changed what I expect in being sold anything. Great Dealearship to work with. Luke was cool and overall answered all of my questions about finance and was they were able to take my trade in above the value. I would refer anyone I consider a friend to Royal Chevy More
by Des
Employees Worked With
Luke Reid, Mykale Adams
