Parks Chevrolet Richmond

My wife and i stopped by Parks this past saturday, to test drive a Traverse. The salesman said these were “in transit”, even thought the website said there were three on their lot (misleading). The sal test drive a Traverse. The salesman said these were “in transit”, even thought the website said there were three on their lot (misleading). The salesman kept pushing us into smaller SUVs like the Trax, when we were very clear that we wanted either a Traverse or a comparable 3row mid size SUV with a V6. He wanted us to sit and wait while he searched online, but we told him we can do that at home; we wanted to look at cars. Finally, we got up to go walk their lot and he became very agitated. He pressured my wife to ensure he had the correct phone number for us (which he had) and kept pushing to call us when he found something, when we really only wanted either a Traverse or something comparable (which he didn’t have on the lot and couldn’t tell us when he’d get something on his lot). So a lot of attitude and pressure and no help. We ended up buying a brand new Telluride from Colonial Kia that afternoon. More

Great overall experience! Pricing, professional customer service and courtesy provided by all and specifically, salesman Ron Carter during my visit and purchasing process - Th Pricing, professional customer service and courtesy provided by all and specifically, salesman Ron Carter during my visit and purchasing process - Thank You! Bill N. More

I purchased my car in 8/2023. I went to that dealership because that’s where I purchased my Chevy Cruz back in 2015. My experience in 2015 was the best experience I had compared I went to that dealership because that’s where I purchased my Chevy Cruz back in 2015. My experience in 2015 was the best experience I had compared to this current experience; because of my experience I don’t feel comfortable going back and purchasing a car as a women. If you are a women going to purchase a vehicle there, just be mindful they will try and get over on you. I tried to refinance my vehicle with another bank and was told they could not help me because the loan amount is so much higher than the value of the vehicle. When I was told that I knew something didn’t feel right with this deal from the beginning; I just couldn’t pin point it. The process happened so quickly. They seem to be looking for a quick sell versus a long term customer. More

Courteous and working to achieve a great relationship with. Ronald Carter way to go coming in to meet me on his day off speaks professionalism. with. Ronald Carter way to go coming in to meet me on his day off speaks professionalism. More

EXCELLENT SERVICE FROM START TO FINISH! I’m going back for my state inspection next month. Chris at Parks Chevrolet updated me timely on status of my repairs. I was surprised and happy at I’m going back for my state inspection next month. Chris at Parks Chevrolet updated me timely on status of my repairs. I was surprised and happy at the fast turnaround time and they did not over charge. I strongly recommend Parks Chevrolet and if you’re lucky, you’ll get Chris. R. Small More

Recently had my transmission on my 2016 Tahoe go bad at 79,000 miles. Obviously that was a manufacturing problem so I will leave that out of this review and try to confine this to the dealership itself and 79,000 miles. Obviously that was a manufacturing problem so I will leave that out of this review and try to confine this to the dealership itself and deal with the national site elsewhere. I took my Tahoe in to get checked as the gears were slipping. Left the car and had not been home five minutes when I get a text message from the dealership letting me know the contact information so I could keep up on where my car was as far as repairs and estimates and also a contact to arrange financing for the repairs. Should’ve been a red flag that before they even looked at my car they wanted to start setting up financing. Received an estimate, and spoke with them about any help that the company could provide, With no direction. Contacted the national company and they have a policy converter that required the work order( parks Chevrolet never mentioned this as being an option to get financial help, once again it’s all about the money). . If you call this dealership, you know that you do not get a live person unless you’re going to new sales($$$$). If you get to the service department you have to go through prompts and typically it takes 3 to 4 times around before you get a live person. My service advisor did not return my call and so I had to drive over to the dealership to get a copy of my work order to send to the national company. Also on the work order, they stated that I needed all four tires changed as far as brake pads and rotors. I explain to them I just wanted the transmission fixed for now. Took my car to my normal mechanic who said that one pad was low, but still passed inspection, and the rest were fine. Now I see why they wanted to help me with a loan when I looked at the work order and saw all the things that they recommended , many of which had been done ,but obviously they didn’t check to see that. During the process of trying to figure out the cost of the actual repair I reached out to Haley Chevrolet in Richmond, and they were more helpful and friendlier to me than Parks Chevrolet, which actually had my car. It’s very clear that everyone is on commission. There’s really no customer service unless they see dollar bills. Very sad. I would recommend that they go see their competitors and see how they handle customers. Will not be going back to Parks Chevrolet. Since I finished and settled with Parks Chevrolet, they’ve emailed me twice. None of those had anything to do with customer survey, or satisfaction. They included the rest of the work list which they said was necessary and wanted to go ahead and set up an appointment to get those fixed. I resent the fact that they think that I’m a fool, im not going to go back in there again to give away my hard earned money to these people. After mentioning several times, how unhappy I was with my experience, and that I would be reaching out to corporate about my experience I did finally get some financial assistance, but it required a lot of effort on my part. More

I appreciate Al . He took his time and explained the process in dummy terms to me . He listened to my needs and made sure he addressed each of my concerns . He and Chr He took his time and explained the process in dummy terms to me . He listened to my needs and made sure he addressed each of my concerns . He and Chris gave me options and I ended up getting a great deal . Thank you for helping me ! I truly appreciate it ! More

Yesterday, July 21, 2022 I purchased a 2020 KIA Forte from Parks Chevrolet. Alvin Townsend was my salesman. Mr. Townsend is an excellent salesman. He was very helpful. He answered all of my many quest from Parks Chevrolet. Alvin Townsend was my salesman. Mr. Townsend is an excellent salesman. He was very helpful. He answered all of my many questions, and I asked one particular question over and over again. He politely and patiently answered that question over and over again. IT WAS AN EXCELLENT, GREAT, AND POSITIVE EXPERIENCE. More

I've had bad experiences with this dealership twice. One, a long time ago and then a week or so ago. This time I thought I would complain directly to the dealership. That complaint went nowhere so I'm h One, a long time ago and then a week or so ago. This time I thought I would complain directly to the dealership. That complaint went nowhere so I'm here to voice it publicly. The 1st occurrence was with my Chevrolet TrailBlazer. My TrailBlazer needed an exhaust manifold. At the time, I believe Park Chevrolet was Royal Chevrolet. Regardless, the Royal Chevrolet service department was terrible. I was told that exhaust manifolds are a beast and breaking bolts is usually par for the job and I would be charged $100 for every bolt that they broke because it would need drilling and rethreading. So I called around and the Chevrolet dealership in Short Pump Virginia, they stated they do not charge the customer if they break the bolts, so the no-brainier decision was to go to Short Pump Chevrolet. Now fast forward to June 30th. I purchased a 2022 Chevrolet Bolt EUV from South Carolina June 25th. South Carolina does not require a front license plate, so my new Bolt does not have a front license plate bracket. I have $72 in rewards dollars from buying my Bolt so I wanted to use the rewards against the purchase of a SunShade, a Tire Inflator & Sealer Kit (Bolts don't come with a spare tire) and a front license plate bracket. Ordering online was a failure because the Tire Inflator & Sealer Kit and Front License Plate Bracket didn't appear for me on the official GM store. I attempted to contact your dealership (Park Chevrolet) but the Parts Department answered the phone, said, "would you please hold" and instantly put me on hold without waiting for me to respond. I was on hold for 11 minutes before I hang up and called Sales. Sales forwarded me to Parts and I was immediately, without someone saying "please hold", placed on hold again. So I hung up and called Haley Buick GMC Airport. They were delighted to help me order my parts and accessories and provided the parts numbers for the SunShade and Tire Inflator & Sealer Kit so I could take advantage of online ordering discounts and took my order for the Front License Plate Bracket because they stated the Front License Plate Bracket is a part a customer can not order. At this point I don't care or want the dealership to contact me. I just wish employees thought more about others than themselves. But at the same time, I don't think employees should be abused by customers or the employer. If an employee is overworked or frustrated, this should not be taken out on the customer. The overworked or frustrated employee should talk to the employer or find another job because bad customer service hurts the company which hurts all the other employees at the company. For example, I will never waste my time again with this dealership regardless of the name. More