Parks Chevrolet Kernersville

Integrity tells you a lot about a person and the company you are doing business with. I live in Greensboro, NC and traveled to Kernersville because of the xxxx poor service I received at the Greensboro, NC you are doing business with. I live in Greensboro, NC and traveled to Kernersville because of the xxxx poor service I received at the Greensboro, NC Black Cadillac office on Bessemer Ave. They charge you 3 times the amount of the true price. So I'm not doing business with you if you want to do business in that manner. When I arrived at your office, I explained to Jeff Caudle, I did not have heat in my car and I needed heat and I check to see why my lighter in the front was not working. Jeff ask me if he could move my car to the bay beside the one I had parked in. I gave him the key and he moved the car. Then we went inside to obtain my information. While Jeff was keying in my information, I ask what the diagnostic fee was. Jeff responded $135.00. I said to Jeff, "Oh can you take the airbag light off my dash". Jeff said that will be another $135.00 to take that off. I realized the same business practices were being followed at this location too. I advised Jeff not to worry about the airbag since I could still get the car inspected with the light being on and it was not hurting anyone or anything. Jeff said okay. I dropped the car off at 8 am. Jeff called me at 4pm to tell me what the problems they had found: 1. They tested the front cigarette lighter and it tested positive. No work don't to that 2. They saw that the hoes from the reservoir and some of the other hoes were hot so they tighten-up the clamps, they topped off the anti-freeze and that allow me to get a little heat. Then he ask me if I had any work done on the car. I said yes, you can look in the trunk to see all of the replacement parts. Then he said well whoever did the work did not line up the blend door actuator and that's why the heat is not coming out of all 5 settings. Now if I wanted them to complete the work so that the heat could come out of all 5 settings, I could pay them $879.00. The notes on the receipt I received says the following: Customer states vehicle not making heat; Found coolant low, at screw clamps on heater hoses, tighten clamps, test system, good flow through heater core, heater box has been out and it appears the HVAC doors are not timed correctly doors need to be timed. So to time the doors correctly is $879.00. That's not even practical. That does not even sound right. I will never purchase a vehicle from Chevy. I purchased this care from a credit union for a great deal. I see why you don't have loyal customer if you are price gouging your customers. I was charged $158.90 for information nothing was fixed and this took all day. This is the 2nd bad experience I have had with a Chevy dealer. That's why I will go to a back yard mechanic (Gomer or Goober Pyle) any day verses a certified Chevy dealer because they have integrity. More

I drop off my car at Parks Chevrolet at 9:45 am and went to get me some eats for one hour. Jeff Caudle had me ready at 10:40 am. Thank you Mr. Caudle for timely Service. to get me some eats for one hour. Jeff Caudle had me ready at 10:40 am. Thank you Mr. Caudle for timely Service. More

The staff in the diesel engine service department is always willing to be of service. All my cars are serviced at Parks Chevrolet. always willing to be of service. All my cars are serviced at Parks Chevrolet. More

Ask for Gerardo Ramirez, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know th and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. More

Was very impressed with Salesman Jason Luebke and with the finance manager Emily Freeman. They both listened and matched me with a great purchase. the finance manager Emily Freeman. They both listened and matched me with a great purchase. More

The service dept is top notch. They go out of their way to make sure you are informed and know what's going on with your vehicle while it's being serviced. Jeff Caudle is awesome and always explains exact to make sure you are informed and know what's going on with your vehicle while it's being serviced. Jeff Caudle is awesome and always explains exactly what is going on and makes sure it's done correctly. More

Harris is awesome! Great customer service ! He is your guy at Parks Chevy . Do not hesitate to give him a call if you are in the market for a vehicle. guy at Parks Chevy . Do not hesitate to give him a call if you are in the market for a vehicle. More

Friendly customer service. Honest and skilled mechanics. Friendly customer service. Honest and skilled mechanics. Vehicle was repaired in a reasonable amount of time. Addressed vehicle recall and ordered Friendly customer service. Honest and skilled mechanics. Vehicle was repaired in a reasonable amount of time. Addressed vehicle recall and ordered parts. Will definitely return! More

I am very disappointed in the purchase of a 2021 Chevrolet Silverado RST. My husband did business with Parks and highly recommended I carry my business here as he had such great dealings with them. Chevrolet Silverado RST. My husband did business with Parks and highly recommended I carry my business here as he had such great dealings with them. When I went into complete business with them, it was a different experience and my treatment was the total opposite of my husband's. The only positive things I have to say about my business transaction is that my salesperson, Joe Blanco, and the service department have gone above and beyond their scopes of job responsibilities to help me with my situation and for this reason and only this reason, do I give Parks a 1. If the reviews were separate one from another, I would have given my salesperson, Joe Blanca, and the service department 5 stars and all of the other departments a "0". When I purchased the Silverado, I purchased the addition of a spray in bedliner. When I went to get in my vehicle to leave, I noticed the vehicle was marked up with multiple white scratches. This is a black truck and for there to be white scratches, it lets me know the scratches were deeper than the top coat. When I confronted the dealership about it, they told me to take a paint pen to all the scratches. When I told them I was not going to take a paint pen to multiple scratches on a "brand new" truck they told me they would send it their cleanup shop to be buffed and polished by their cleanup Manager. Since this is a brand new truck, first off there should've never been any buffing on it to fix scratches that were incurred at the dealership while putting in a spray in bedliner purchased at the dealership. Next, there is no need to buff a brand new vehicle and especially not a black one. I asked the Sales Manager about the situation and he ensured the Detail Manager knew how to buff and he would not swirl the truck. Well when the truck was picked up, the vehicle's appearance was swirled and now there were paint pen marks where the scratches were, plus there additional scratches added. When I sent emails to contact the Operations Manager, Owner, and COO, the Operations Manager reached out to me and said he would make it right for me to bring the vehicle back. When the vehicle was back at the dealership, they wanted to send the truck back to their detail group to be buffed and clayed by the Detail Manager. I explained to the Operations manager, I was already told by the Sales Manager that the Detail Manager had already buffed the vehicle and he said no the initial job had not been completed by the Detail Manager. The Detail Manager went ahead and clayed and buffed (yet again) the truck. Since the weather has been bad and the rain has washed away whatever they did to the truck, the swirls and scratches are back with ADDITIONAL SCRATCHES and this time is worse than all of the other trips. The truck is brand new and has less than 200 miles on it. It has more scratches and swirl marks than a vehicle that is a year old. If you are a woman looking to do business by yourself at this business, I would advise you either take your spouse with you or you go to a different dealership for business for your purchase. I have no other option to believe this is the reason I have received the service that I have, since my husband has NEVER had any issues with them. More