Parks Chevrolet Kernersville

Excellent experience! I have bought two vehicles from Richard in the last five months. My experience has been nothing less that excellent. Richard cars about his customer I have bought two vehicles from Richard in the last five months. My experience has been nothing less that excellent. Richard cars about his customers and goes the extra mile for their happiness. We’ll be back! More

Great salesperson Richard was a great salesperson. Not pushy. He answered questions & has even responded since to a couple of additional ones. I think he was very consi Richard was a great salesperson. Not pushy. He answered questions & has even responded since to a couple of additional ones. I think he was very considerate of my needs. He was very knowledgeable. More

Scammers I'm not the one to ever leave bad reviews but this is unacceptable!!!! Drove 6 hrs to buy a car from them. The instant I opened the door the smell of I'm not the one to ever leave bad reviews but this is unacceptable!!!! Drove 6 hrs to buy a car from them. The instant I opened the door the smell of wet dog filled the air. The pictures online were so set up. It did not show the damage to the headliner or the pool of water under the spare tire... (which was filled up with air so you could not remove it... if anyone that knows about Touaregs the spare comes deflated and you fill it up with the compressor that is under the passenger seat... it had to of been filled up while it was in the back because you would not of been able to put it away inflated because of the rear plastic around the wheel... this leads me to believe that they knew from the starts of the water damage and were trying to cover it up!!!) I quote from the sales man "must just of been from when they washed it"... when I complained and asked what they could do about it he said "sorry, I didn't know"... Didn't even offer to speak to a manager or didn't even try to make it right. Took off a day from work and have nothing to show. Not even 10 minuets from leaving the dealership they dropped the price $200. Trying to screw another unknowing person. Guarantee it will have electrical problems in the near future. "No haggle dealership"... no... "we'll just screw you over"! Highly DO NOT RECOMMEND. More

Good group to work with Richard Steagall walked us through the sales process, answered all of our questions and ensured that our needs were met, including final prep of our n Richard Steagall walked us through the sales process, answered all of our questions and ensured that our needs were met, including final prep of our new car and assessment of our trade-in. Would definitely like to work with Richard on any future purchase. More

Excellent customer service Excellent customer service! Raph Little was an excellent salesman and very knowledgeable, detail oriented with my purchase wishes.. making sure i was Excellent customer service! Raph Little was an excellent salesman and very knowledgeable, detail oriented with my purchase wishes.. making sure i was comfortable as well as making me feel like family! I will def return for the next purchase to Parks chevy Kernersville More

Richard and the Volt Richard's product knowledge especially of the Chevy Volt, a rather obscure vehicle, was impressive. I am not a particular online individual, but a ret Richard's product knowledge especially of the Chevy Volt, a rather obscure vehicle, was impressive. I am not a particular online individual, but a retired automotive product engineer, generally a nightmare customer. Richard walked me through the sign-ups for OnStar & wifi. This vehicle is quite complex and I look forward to the learning as time goes on. I certainly appreciated his patience. He also helped me getting a great deal on this non-current (2018 but new) Chevy Volt. Hopefully I will be able to successfully score my federal tax credit, which takes the car from "oh well" to "oh wow!!" Best regards... More

Great Experience I had a great experience purchasing my 2013 Tahoe at Parks Chervolet working with Richard Steagall. Thank you and I appreciate you working with me. I had a great experience purchasing my 2013 Tahoe at Parks Chervolet working with Richard Steagall. Thank you and I appreciate you working with me. More

Adriana is the best! Adriana helped me to find the car i really wanted! She worked with me for over a month, while a made my decision, awsome costumer service! Adriana helped me to find the car i really wanted! She worked with me for over a month, while a made my decision, awsome costumer service! More

Dissmissive and Unconcerned We are a military family currently stationed overseas. With orders to return stateside in July, my husband began his car search. Since I am visting fa We are a military family currently stationed overseas. With orders to return stateside in July, my husband began his car search. Since I am visting family nearby, he directed his search to this area. After finding his desired vehicle, located at Parks Chevrolet, he asked if I would mind going to test drive it prior to him purchasing it. He suggested that I verify it was still there before making the drive. Yesterday morning I logged onto the listing and used the offered chat feature. The service was immediate, and they verified the vehicle was still at the location. They asked for my phone number, confirmed with me a 2:15 appointment time, and told me someone would be calling me. A short time later, Brandon called while my mother was speaking on another line. She took a message and his phone number. Shortly after, I returned his call only to wait (per Parks Chevrolet's records) for 0:43 with no answer or voice messaging system. We left home at 12:52 p.m.. At 1:08 my father received a text, from my mother, that Brandon had called, again, to confirm we would be there. She confirmed that we would be there and would probably be a few minutes early. We arrived to their location at 2:00. We sat in the front lobby for a few minutes, then we were placed in Kevin's office by Brandon. Kevin was not in his office at this time. When he entered, he plopped down and said, "This truck (it's an SUV) has had a lot of action on it." He started typing on his computer and said he needed to run some report on it. He left his office and came back with a piece of paper and began telling us that the Jeep had been taken out by someone else and they had it at a mechanic. He then began using his phone. I do not know why. The story then changed to the person was at the bank getting a check. He had no answer (that he was willing to give us anyway) as to how this happened. As we were leaving his office I asked to speak to a manager. He pointed to a glass walled area inside the showroom. When I stepped over, I began speaking with a gentleman who did not identify himeself to me. After coming around to my side, he said he was going to speak with Brandon. After waiting for about 5 minutes, we decided to leave. As we crossed the parking lot, this gentleman flagged us down and had papers in his hand. He began telling me that I had been in touch with a third party via the chat feature, and that he dislikes that feature. Very professional. He then proceeded to tell us that if we would have answered the phone when Brandon called he would have held the keys for the vehicle. We did answer. My mother was taking another call and took his phone number. I returned the call. No one answered. He then tried to tell us that no one answered when Brandon called at 1:00. That was a LIE. We had a text from my mother at 1:08 telling us she spoke with him confirming the appointment. When we showed him the text he just shrugged and said, "All I can say is, 'I'm sorry'." Given the attitude of management, one should discern that this dissmissive and unconcerned treatment is the norm at this business. More

Outstanding Rhicard is an amazing salesman. Very knowledgeable and nice. He made the purchase very effortless. I would completely recommend Richard to anyone lo Rhicard is an amazing salesman. Very knowledgeable and nice. He made the purchase very effortless. I would completely recommend Richard to anyone looking for a new vehicle. More