Parks Chevrolet Huntersville

DO NOT BUY FROM HERE!!! They sold me the biggest lemon ever. The car literally died on the way home right after buying it, less than 10 miles from the dealership because they didn’t put any oil into the c ever. The car literally died on the way home right after buying it, less than 10 miles from the dealership because they didn’t put any oil into the car after their “inspection.” Had to argue with the old guy in service about the car not having oil. I obviously put some oil in it to come back the next day (I live in Salisbury) I’ve put close to $4k in car fixing it from engine fixes, to transmission fixes, etc within the first 3 months of owing car. The dealership didn’t have any interest in fixing it or even helping me fix it by offering any kind of discount. The only way they would help was “we can get you into something newer” literally! Got all the work done by the dodge dealer in Salisbury. They eventually felt so bad for me after throwing money into the car left and right they literally bought me a new transmission for free after fixing one thing after another in the one the car had from Parks, even though the car passed their 172 point inspection (lol okay) I just had to pay labor to put it in. They did all this for me, and this wasn’t even the dealership I bought it from! With all the problems it had/has I’m surprised the car passed their 172 point inspection they claim to do on used cars. To this day the car sits broken down, with to much negative equity, still making payments. Just do yourself a favor and STAY AWAY!! Would give 0 stars if could! More

Trouble after purchase I purchased a 2015 Yukon here. The sales process was ok. The staff was friendly and I didn't feel like I was getting a bad deal. I owned the car fo I purchased a 2015 Yukon here. The sales process was ok. The staff was friendly and I didn't feel like I was getting a bad deal. I owned the car for 2 months and had to bring it back for engine failure. They assisted slightly but I still had to pay around $5k out of pocket to get my vehicle repaired. I would say this was an isolated incident, but I was interested in a Sierra prior to buying the Yukon and when I went in to buy it, after test driving the weekend prior, the AC didn't work. This makes me think they have a low quality standard on their used inventory. More

Dealership Experience Stood out Beyond others Great deals, outstanding service from our rep Sonny Burgess, place was immaculately clean, and had great snacks. This buying experience stood out amon Great deals, outstanding service from our rep Sonny Burgess, place was immaculately clean, and had great snacks. This buying experience stood out among others in the best way, would recommend this place, make sure to ask for Sonny the next time More

I would like to say that Parks Chevrolet in Huntersville is the most outstanding dealership. My sales representative, Sonny Burgess, was awesome. So informative and helpful in all areas of the sale exper is the most outstanding dealership. My sales representative, Sonny Burgess, was awesome. So informative and helpful in all areas of the sale experience. Beverly Grimes. More

Good experience Purchased a new Equinox from Ed Pavlica. Ed was very knowledgeable and took the time to explain the features of the vehicle. Would highly recommend hi Purchased a new Equinox from Ed Pavlica. Ed was very knowledgeable and took the time to explain the features of the vehicle. Would highly recommend him. More

buyer beware/ bait n switch/poor customer handling I scheduled a test drive for an Escalade; Communicate with their BD rep (Julia) and setup date/time. On day of drive, 2 hour before time, I got text I scheduled a test drive for an Escalade; Communicate with their BD rep (Julia) and setup date/time. On day of drive, 2 hour before time, I got text and VM stating that vehicle we wanted to test drive is sold, however 2 other vehicles are available to consider. I agreed to keep the appointment as both of us took time off from work to go to dealership for test drive and possible purchase. When arrived at dealership, it was eventually revealed that not only they don't have vehicle in lot, their rep apparently did not inform store crew (as claimed). This was utterly unprofessional and worst dealership I have endured. Since our household have multiple vehicles, we dealt with various over every 2 yr in avg and I found this one very unprofessional and with no system whatsoever to track and manage basic appointments and customer needs. It took my wife 1 hr to drive from her work to be here; I demanded to see floor Mgr (Mike) and told him about how poorly coordinated setup he is part of. Offcourse they will never get our business nor any recommendation but I wanted to make all other potential buyer be aware. I am glad in a way that we did not purchase from them or else we might be into some bigger issue than just wasting couple of hours and work time off in this instance. Buyer be warned. More

Bed Liner rip off I purchased a Colorado from Parks more than a month ago and have been completely mislead on the bed liner for my truck. Parks, without being asked I purchased a Colorado from Parks more than a month ago and have been completely mislead on the bed liner for my truck. Parks, without being asked, promised to pickup my truck, leave a loaner with me and would return the truck once the bed liner had dried. Once the paperwork was complete, I was asked to visit a different dealership for the spray in bed liner and when I went to that dealership, no loaner was available and no options were presented to resolve the issue. Will Parks keep its word on the bed liner or was this just a cheesy sales pitch? I have not been able to reach the sales rep or the general manager by phone, and I was transferred to three different voicemails with no call back. More

Unprofessional conduct I called Parks Chev and asked about a vehicle on their web site. The mgr - Ty - assured me that he would have the 'car ready and gassed up when I arr I called Parks Chev and asked about a vehicle on their web site. The mgr - Ty - assured me that he would have the 'car ready and gassed up when I arrived the next day. I spent an hour in heavy traffic getting to the dealer. Guess what - The car did not exist ! Nobody , including the GM, seemed to give a xxxx that I wasted half a day. All I got was 'We're sorry'. Then my salesperson told me this was the 3rd time in a few days this had happened to him. People showing up looking for a non-existent car. Bait and switch. This is not a company to do business with. No ethics. Lazy. Not interested in the customer when the chips are down. And possibly outright dishonest about the cars they have to sell. Wish I had read the Yelp reviews before I went there More

Awesome, Friendly and a Great Experience Don Apple and Wil Vinson were super nice from the moment we walked in the door. Been going to Randy Marion for at least 15 years, but wanted somewher Don Apple and Wil Vinson were super nice from the moment we walked in the door. Been going to Randy Marion for at least 15 years, but wanted somewhere you would not treated like just another number. At Parks, Don and Wil, worked to understand what we wanted and needed. Treated us like friends, not just another sale. Easy to talk with and I would recommend Parks to anyone!! All our future cars will be purchased at Parks!! More