Parks Chevrolet Charlotte

This was my first visit to Parks Chevrolet. I was greeted by Karl Brooks, he was my service Consultant. Karl was professional and very courteous. He did a great job of making sure to resolve my issue. Excel by Karl Brooks, he was my service Consultant. Karl was professional and very courteous. He did a great job of making sure to resolve my issue. Excellent customer service. You rock Karl! More

This Dealership is a straight rip off they made me pay for a service I didn't get but.paid for it, end result my transmission messed up. Did not give me my money back and told me he was not gone to give m for a service I didn't get but.paid for it, end result my transmission messed up. Did not give me my money back and told me he was not gone to give me my money be use he was wrong and I caught him lying for his sorry xxx mechanic, Don't ever go here and Todd the service Manager is a total piece of xxxx More

This is my 7th car purchased from Parks Chevrolet but buying with the help of N. Karam was by best experience yet. She was very patient and understanding the stress that comes with purchasing a new car!! buying with the help of N. Karam was by best experience yet. She was very patient and understanding the stress that comes with purchasing a new car!!!! She Great and I would do it all over again with her. Thanks N.Karam More

Anthony is a xxx. I wouldn't trust him as far as I can throw his xxx. Terrible people in this world. George Soros and Parks Chevy lol throw his xxx. Terrible people in this world. George Soros and Parks Chevy lol More

My daughter just bought her 2nd car ftom them. Quinn was her sales rep. He was very courteous and knowledgable. I would say she would come back again her sales rep. He was very courteous and knowledgable. I would say she would come back again More

I do not recommend this car dealership. We brought my son's 2016 Camaro to Parks at the Lake for them to replace the weather stripping around the trunk. The car had no mechanical or electrical issues wh son's 2016 Camaro to Parks at the Lake for them to replace the weather stripping around the trunk. The car had no mechanical or electrical issues when we brought it to Parks. When we got the car back it sat on our driveway for two days but when my son went to start the car the morning of the third day, the car wouldn't start. Apparently, the the fuse panel in the trunk got water in it which caused it to short out and drain the battery. We had no problem with the electrical system before we brought the car to Parks at the Lake. Only after they replaced the weather stripping, was there an issue. When we brought the car back to Parks they took the position that it was not their problem and the cost of new repair (over $1,000) would be our responsibility. In my opinion, Parks at the Lake caused or contributed to the cause of a significant problem but, instead of stepping up and making the situation right, they claimed no responsibility. Failing to take responsibility in a situation is a very poor characteristic and this is not a company I recommend working with. More

John came over and introduced himself and told us he was there to make us the best deal on a new 2021 Chevrolet. Let me say, He done just that. After Leaving City Chevrolet over a 250.00 difference and aft there to make us the best deal on a new 2021 Chevrolet. Let me say, He done just that. After Leaving City Chevrolet over a 250.00 difference and after arriving at Parks Chevrolet the experience was very pleasent. Our sales person Isaih was very knowledgeable and friendly. The finance manager was so helpful in securing our payment desired. I just can’t say enough good things about these folks. After a bad experience at City Chevrolet these great guys at Parks Chevrolet delivered 5?star service and a great price on the 2021 Blazer RS. We are definitely Parks Chevrolet customers for life !!! PS: Thank You John for lunch ! More

I purchased a 2020 Trail Boss on 03/21/2020 from Parks Chevrolet Charlotte. On July 31st, I was operating the truck and the transmission failed. I immediately had it towed to the closest dealership which Chevrolet Charlotte. On July 31st, I was operating the truck and the transmission failed. I immediately had it towed to the closest dealership which is in Rockingham, NC. The service department there contacted me and let me know that they had diagnosed the issue and that the valve body in the transmission needed to be replaced. They also let me know that the part was on a hard back order with no ETA. I called the Parks Chevrolet Saleman on August 11th and he let me know that he left a note on the service managers desk to call me. I hadn’t received a call by August 14th so I reached out to the General Manager. He communicated that he would look into it and that he would be in touch soon. I reached out to him on the 21st after I hadn’t received a call back. He didn’t answer so I left him a voicemail and emailed him. He responded that he would be in touch later that day. He didn’t call but his service manager did. The service manager called me back on the 24th and said that he had spoken to the regional rep and that there are parts available and that Rockingham just needed to request the part. This was completely untrue. My truck sat at the dealership inoperable from 7/31/2020 to 9/24/2020. In my opinion Parks Chevrolet Charlotte is more concerned with selling vehicles than standing behind them. Not one person from Parks Chevrolet took ownership of the problem or tried to do everything in their power to help. More

Service repeatedly delayed, with excuses. When done, service was done well. I have now discovered personal items missing from my truck. Never again at Parks! service was done well. I have now discovered personal items missing from my truck. Never again at Parks! More

Worst experience. HORRIBLE customer service. No inventory. I was told the specific vehicle we wanted to buy was on the lot. I confirmed this again and made an appointment due to covid -19 as I was inventory. I was told the specific vehicle we wanted to buy was on the lot. I confirmed this again and made an appointment due to covid -19 as I was told that’s the protocol they were following. Upon arriving for our “appointment” that my husband took off of work to attend, we were told the vehicle was NOT on the lot and was still in Kernersville being driven by the GM’s wife. We were told we actually probably didn’t want that vehicle because she was driving it and it has about 3k miles on it. I do not appreciate being lied to. Do not trust or do business with Parks. More