Parks Buick GMC Kernersville - Service Center

Service seemed fine, the execution, needs attention The actual service seems to be done well. The problem I have had is the execution and logistics of my visits. the external service center delayed serv The actual service seems to be done well. The problem I have had is the execution and logistics of my visits. the external service center delayed services and cause one day work to be stretched over a weekend. The loaner vehicle then was dusty and dirty with baby bottle half full of milk and sticky windows. Upon pick up noticed a factory defect employees handled that all very very well. the follow up calls to confirm a schedule vanished and i had to call to confirm. Now my vehicle is still there so please don't hold this honest review against it. So far the employees have had outstanding etiquette. More

Excellent First Time Visitor We just had our first service for our new Buick Enclave. I was able to schedule my appointment online and the service department was ready when I arr We just had our first service for our new Buick Enclave. I was able to schedule my appointment online and the service department was ready when I arrived. I needed an oil change and tire rotation and a couple of other issues checked into. The service tech was able to replicate both of my issues and found a GM bulletin for both to complete a repair quickly and get me out the door in about 2 hours. I was able to work in the lounge and the Wi-Fi worked very well. More

everyone is hands on doing their assigned job I never worry when I bring my car to Vestal. I know they will do an outstanding job on my car. I would recommend Vestal to anyone I never worry when I bring my car to Vestal. I know they will do an outstanding job on my car. I would recommend Vestal to anyone More

Excellent service I have used Vestal service department for many years and they always do excellent work with a great staff. I will always return. Service staff is top I have used Vestal service department for many years and they always do excellent work with a great staff. I will always return. Service staff is top notch in my view. More

Service and Repair Great customer service. No hesitation to give me a loaner. Super nice loaner too! Pleased with their thoroughness and desire to accommodate and sat Great customer service. No hesitation to give me a loaner. Super nice loaner too! Pleased with their thoroughness and desire to accommodate and satisfy me and take care of my concerns. More

Always Perfect Never a long wait time and always quick. Friendliness service I have ever since I’ve move to North Carolina. I will always go back. Never a long wait time and always quick. Friendliness service I have ever since I’ve move to North Carolina. I will always go back. More

Awesome Former body man and painter here. Super picky and they delivered. Paint matched, no trash, doors lined up. Really friendly service and would go there Former body man and painter here. Super picky and they delivered. Paint matched, no trash, doors lined up. Really friendly service and would go there adain. More

Survey Dependable servicing of my SUV Envoy. Conveniently located and the staff is acceptable. Gladly I’be referred my friends to this dealership. I will Dependable servicing of my SUV Envoy. Conveniently located and the staff is acceptable. Gladly I’be referred my friends to this dealership. I will continue my relationship with Vestal GMC. More

Very bad experience with after sales service. Brand new 1K mile vehicle leaked water into the cab after a rain storm. Dealer took 8 days to perform the repair which included a trip to an off site Brand new 1K mile vehicle leaked water into the cab after a rain storm. Dealer took 8 days to perform the repair which included a trip to an off site repair facility. After being informed that my vehicle was repaired and would be cleaned and ready to pick up, I arrived at the dealer to find a dirty truck with multiple large scratches on the drivers door, mirror and top of cab. Service manager was disinterested in how my new vehicle was damaged and insisted it didn't happen at the dealership - including the boot print on the seat. Sales manager wasn't concerned about the damage, often down playing it by stating most of the new vehicles have scratches. I was denied a replacement vehicle or buy back. Dealership had very little interest in correcting the damaged they caused, but they did finally agree to try and polish out the scratches which they did to my satisfaction after 2 attempts. Very disappointed in the attitude of the dealership sales and service management staff. More

I get treated like a king The staff knows what needs to be done. Very much concerned about telling you what your vehicle needs and asking permission to do if. Great folks The staff knows what needs to be done. Very much concerned about telling you what your vehicle needs and asking permission to do if. Great folks More