Parks Buick GMC Kernersville - Service Center

Always a pleasure dealing with Vestal I had a few recalls today to be sorted out. Also an oil change. They called after each step and kept me abreast of the situation. The job was complete I had a few recalls today to be sorted out. Also an oil change. They called after each step and kept me abreast of the situation. The job was completed early and done right. More

Worst customer service experience in my life Dropped off my car for repair with a working key fob. Paid my $1,000.00 bill and they returned my keys with a smashed and broken key fob. When I told Dropped off my car for repair with a working key fob. Paid my $1,000.00 bill and they returned my keys with a smashed and broken key fob. When I told the manager about this he efused to believe that they were at fault.....craziest experience i ever had. Maybe if I was wearing my suit and tie I would have been treated with more respect. They basicaly questioned my integrity. I assured them it (key fob) was in good condition when I dropped it off. They would not hear any of it. I told another manager that he just lost a customer and he said "okay". I have an expensive Enclave and spent 3k with them in the last 3 months. Not sure what they are thinking. 245,000 miles on my Enclave. Can't believe they don't see me as a prospect for a new car - especially since I specifically asked to test drive the 2019 Enlave while they fixed my car. The repair on my vehicle appears to be fine but it doesn't help to fix something and then break something else, I won't be back for service or to buy a new car. Their loss! More

Better customer service CANNOT be found!!!! We live in Danville, Va over 60 miles from Vestal, but chose them for their pricing and their customer service reputation. We did not choose wrong ! We live in Danville, Va over 60 miles from Vestal, but chose them for their pricing and their customer service reputation. We did not choose wrong ! We are now on our fourth vehicle after many years because of that customer service. They go the extra mile to reach out to General Motors when required to assist customers with repairs and warranty concerns. You think you've experienced good customer service at your local dealership? If you want to see Excellent customer service go to Vestal GMC in Kernersville!!! More

Excellent service provider. Fast, friendly and helpful. I can count on this team to complete the task with a smile. I love their reward program. provider. Fast, friendly and helpful. I can count on this team to complete the task with a smile. I love their reward program. More

Excellent!! Amazing staff! Enjoyable from start to finish and kept me well informed! Timely and efficient and took care of every need I had. Will be back for sure Amazing staff! Enjoyable from start to finish and kept me well informed! Timely and efficient and took care of every need I had. Will be back for sure! More

Oil change Excellent friendly staff and crew. Everything was completed timely and very professionally. I would recommend this service center to anyone. They Excellent friendly staff and crew. Everything was completed timely and very professionally. I would recommend this service center to anyone. They do a great job and the price is fair. More

Treated with Respect I found Jeff to be informative and very helpful with the issues involving my car. He kept me up to date on the progress and offered different options I found Jeff to be informative and very helpful with the issues involving my car. He kept me up to date on the progress and offered different options to me in an effort to help me save a little money. He spent extra time with me answering questions about the car being repaired as well as my other GMC that I own and needed some advice on. More

Great job Vestal always does a great job. Can't beat there tire prices and service. They do what it takes to make you happy. Have always been satisfied. Vestal always does a great job. Can't beat there tire prices and service. They do what it takes to make you happy. Have always been satisfied. More

Great place for a vehicle experience Knowledgeable sales staff and good selection of vehicles. Service staff is the best I've ever seen. They make you feel like you are a part of their f Knowledgeable sales staff and good selection of vehicles. Service staff is the best I've ever seen. They make you feel like you are a part of their family and their workmanship is superior. More

Confusing We come here all the time. I'm not sure if they changed management or what. But no one seemed to know what they were doing it who was doing it. We cam We come here all the time. I'm not sure if they changed management or what. But no one seemed to know what they were doing it who was doing it. We came for an inspection, the man came out and said we had a brake light out and my husband said he would do it. The man said, to late I already replaced it. I would it didn't cost much to do it, but it seemed strange that didn't even ask. Just wish the place could get it together or we want be back More