Parks Buick GMC Kernersville - Service Center

Disorganized I purchased my truck on a Saturday. I noticed 3 pieces of plastic trim were damaged, and received a “we owe” letter. My salesman called me on the foll I purchased my truck on a Saturday. I noticed 3 pieces of plastic trim were damaged, and received a “we owe” letter. My salesman called me on the following Monday and told me that I could bring my truck in on Thursday at 0900 to have it fixed. I made the 30 minute drive to the dealership and arrived just before 9. When I arrived in the service area I was told by the service rep that they were aware of my repairs. About 15 minutes later the same service rep came to me in the waiting area and told me they did not have the parts. I asked why they told me to be there for repair if they didn’t have the parts. They told me that they would give me something else to drive...... if I left my truck with them until Monday. Uh, no. After playing phone tag on Monday with service and parts, they still did not have them. I finally spoke with the service manager who told me he would find out what was going on. After waiting for a call back, I called again just before 5. I was told the parts should be in first thing Tuesday morning, and was called and told they finally were there. My wife took my truck for repairs. When she got there they still didn’t have all three parts!!! The service manager eventually took the part off of his personal demo truck to put on mine. The only reason I gave 2 stars is the work appears to have been done well. I was very impressed with our sales experience. Our experience with service ensures I will not go there for any further service or repairs, not even the freebies I was given. More

Excellent customer service! Susan took great care of me when my car needed repairs. Quality of work was amazing and when I picked up my car it looked brand new!!! I would recom Susan took great care of me when my car needed repairs. Quality of work was amazing and when I picked up my car it looked brand new!!! I would recommend them to everyone. Thanks for everything. More

Best Car Service in KERNERSVILLE, NC Vestal Goodwrench always performs excellent service for both my vehicles: INFINITI M37 and ACURA MDX ADVANCE. I highly recommend this trusted company Vestal Goodwrench always performs excellent service for both my vehicles: INFINITI M37 and ACURA MDX ADVANCE. I highly recommend this trusted company. They truly care for the Customer. More

Great service, friendly staff. Regular service and new set of tires. Quick service and very attentive staff, highly recommend the service department for any automotive needs that y Regular service and new set of tires. Quick service and very attentive staff, highly recommend the service department for any automotive needs that you have. More

Great job Vestal Very professional very courteous, everyone does a great job. I would recommend, and have recommended Vestal to anyone who desires a great service and Very professional very courteous, everyone does a great job. I would recommend, and have recommended Vestal to anyone who desires a great service and a great product from a very courteous and knowledgeable staff More

Highly Recommend I was treated very professionally with great service and communication throughout the process. Tyler in the service department is a real pro and made I was treated very professionally with great service and communication throughout the process. Tyler in the service department is a real pro and made sure I was kept informed every step of the repair. More

Total Recall Had a couple recalls on my vehicle. Scheduled appointment. Battery just started to act up. Got everything fixed under warranty. Very happy. Everyone s Had a couple recalls on my vehicle. Scheduled appointment. Battery just started to act up. Got everything fixed under warranty. Very happy. Everyone super friendly and helpful. Highly Recommend! Thank You More

Didn’t find anything wrong I had Vestal Goodwrench do an oil change a couple weeks ago. Oil light came on we took it back. They couldn’t find anything wrong. Service center had I had Vestal Goodwrench do an oil change a couple weeks ago. Oil light came on we took it back. They couldn’t find anything wrong. Service center had it for 2 days then said they couldn’t do diagnostics because it is a Hyundai and couldn’t find anything wrong. Took car to Hyundai yesterday and the wrong size oil filter was used during the oil change that was done at Vestal!!!!! Could have really caused a lot of damage!!! And we had to pay for another oil change. More

Car inspection As soon as I pull up to the bay someone comes to my window and and ask what I need done. They are always friendly and polite. They tell me when they c As soon as I pull up to the bay someone comes to my window and and ask what I need done. They are always friendly and polite. They tell me when they can get to my car and how long it might take.The waiting room is comfortable and has water, magazines, and a TV. The restroom is close by. When they are finished with my car Jimmy K. brings the paperwork inside and tells me what was done and tells me if anything needs to be looked after. I can trust the people here to take excellent care of my cars.Jimmy More

First class Been to lots of dealers. This service department is way ahead of the others. They exceed my expectations on a regular basis. Several people stand Been to lots of dealers. This service department is way ahead of the others. They exceed my expectations on a regular basis. Several people stand out but literally every person I interact with is customer focused. Always looking to help with a solution rather than having an attitude. More