Parks Buick GMC Kernersville - Service Center

They were well informed.and helpful in resolving my issue . This is a great dealership and the staff very good. I would recommend them to anyone with GMC vehicle. Tyler the service rep kept me informed as to wh This is a great dealership and the staff very good. I would recommend them to anyone with GMC vehicle. Tyler the service rep kept me informed as to what needed to be done on my Terrain. More

Great service With Tyler Lee coordinating repairs to my automobile, providing me with a reliable loaner, and keeping me up to date on the progress of my repairs, ou With Tyler Lee coordinating repairs to my automobile, providing me with a reliable loaner, and keeping me up to date on the progress of my repairs, our experience with Vestal Service Department was exceptional. We received better service than from anyone else in all our years of car ownership. Thank you! More

Always Preferred I always have a great experience here. Great communication and friendly service. They treat customers like friends. The turnaround time on repairs is I always have a great experience here. Great communication and friendly service. They treat customers like friends. The turnaround time on repairs is always very quick. More

Great Customer Service JB is a wonderful person and well knowledgeable about his job. As a woman, most of us don’t know much about our vehicles, but JB informed me if the pr JB is a wonderful person and well knowledgeable about his job. As a woman, most of us don’t know much about our vehicles, but JB informed me if the problem(s) with my vehicle. He explained it where i knew exactly what he was talking about. It was my pleasure to met him and I would recommend him to anyone. More

Recall Appointment was easy to make, everyone was very friendly and work completed in a timely manner. Although, it would be nice if the waiting room had fre Appointment was easy to make, everyone was very friendly and work completed in a timely manner. Although, it would be nice if the waiting room had free coffee or bottles of water. More

Fast service My new truck had some electrical problems and Shannon got right on it with the service department. They fixed it in a day and I had my truck brought My new truck had some electrical problems and Shannon got right on it with the service department. They fixed it in a day and I had my truck brought back to me. More

Routine maintenance As always, Vestal Buick delivers prompt service as promised. Return of our vehicle was timely. Additional requests for service we're addressed to our As always, Vestal Buick delivers prompt service as promised. Return of our vehicle was timely. Additional requests for service we're addressed to our satisfaction. More

Bruce was pleased —Shane was not Mark-my experiences have been fine. But.... I have to tell you I am very disappointed in the service my son, Shane, has received. We both purchased AT Mark-my experiences have been fine. But.... I have to tell you I am very disappointed in the service my son, Shane, has received. We both purchased AT4’s this past summer and it was the first vehicle he has purchased on his own and I have to say I am very disappointed in the way Vestal handled his issues. Again, he purchased a new AT4 and it has been back in the maintenance shop 3 times trying to fix the same issue which is a rattle in the post around where the seat belt is located near the head of the driver. The first time it was at the shop for over 2 weeks and while a Denali was provided, I don’t understand why it took so long. This visit was not over -as soon as he drove it off the lot the noise was back. It then occurred a third time and was provided a less than desirable Buick while you worked on it again. You guys had the truck almost longer than he did and I feel like he got a run-around since he was a younger client and I feel was too patient with getting a desirable result. He finally has the truck, but the way Vestal handled the original issue and even the lack of urgency GMC had to resolve this issue is disturbing. I don’t think you will have a returning customer with Shane and the jury is out with me as to whether or not I would return as a customer even though I like my AT4, You asked for feed back so there you go and I hope you appreciate the fact was not broadcast on any social media outlets, but I feel sure the Vestal family would be disappointed that a first time buyer felt like he got a runaround If you care to discuss this further you can contact Shane or myself- Thanks for asking More

Excellent Always satisfied with service and techs. Gary Mitchell is outstanding sales rep and represents well Vestal GMC n Kernersville! I do think your parts p Always satisfied with service and techs. Gary Mitchell is outstanding sales rep and represents well Vestal GMC n Kernersville! I do think your parts prices are a little high. More

Excelent I like the service, because they do a general view and tell Me where the car needs help. and ask if I want to get that done I like the service, because they do a general view and tell Me where the car needs help. and ask if I want to get that done More