Parks Buick GMC Kernersville - Service Center

Don't take your GM vehicle here! This isn't my first go around with Parks, and I have given them every opportunity to fix the problem, but I am not getting any action. My 2020 Sierra This isn't my first go around with Parks, and I have given them every opportunity to fix the problem, but I am not getting any action. My 2020 Sierra has been there since September 15. It had an emissions problem (but still operates) and after a couple of weeks they told me they replaced a part but it didn't fix it. They ordered another part, but GM was then on strike. After that part did not arrive after being a month into this, I asked for a service loaner. They obliged but I am now on my third Encore which isn't big enough to handle 4 passengers of any size comfortably. After several communications with the advisor (Elie) I realize he is not on my side at all! After two months I ask "when will my vehicle be done?" he replies, "I am sorry GM went on strike". That not only is not answering my question, but I need action, not an apology! Besides, does he not represent GM!!! I ask him to get me an answer, he tells me I can call GM's customer service. When I ask what is the number, he condescendingly responds, "let me GOOGLE it FOR YOU!" What a joke! I ask him today (November 17) what is the phone number for your manager? He says, we don't have one and that they are trying to hire one. No kidding! Is it any wonder how dysfunctional this service department is? I ask him "what is the next level up manager?" No response!!! Now I have family flying in for Thanksgiving on Monday and have to rent a vehicle because you can't get more than two adults in a Buick Encore. So, if you want to get treated like crap be sure to go to Parks GMC. I still don't have my vehicle back and only God knows when these people will get off their backsides and actualy do some real customer service! More

Parks works great with their customers to insure that all their needs are met . Parks keeps you informed and updated. their needs are met . Parks keeps you informed and updated. More

Last min appt and you guys came through like a champ. I’ll be back again I’ll be back again More

Great and talented team that does everything in their power to satisfy customers. Strongly recommend to anyone. power to satisfy customers. Strongly recommend to anyone. More

Great people to deal with. No problem getting service when I need it. I will recommend them. No problem getting service when I need it. I will recommend them. More

Multiple visits to get problem fixed. AC tech not always available. Some problems but over all good. AC tech not always available. Some problems but over all good. More

Amazing dealership, amazing people. Willie did a great job! Would recommend to my friends and family. Willie did a great job! Would recommend to my friends and family. More

The dealership is very clean, organized, and filled with very friendly employees! Michael Walters was the best! very friendly employees! Michael Walters was the best! More

Good. I had an AC failure fixed 10 months ago they replaced part. Failed again replaced different part. Failed on pick up, so left again. Second pick I had an AC failure fixed 10 months ago they replaced part. Failed again replaced different part. Failed on pick up, so left again. Second pick up failed 30 miles down road so returned. It is working good at this time. More

My sales person did an excellent job getting the repairs done on my recently purchased vehicle. done on my recently purchased vehicle. More