Parks Acura
Roanoke, VA
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Would highly recommend my sales associate Sara Acuna Sara spent a lot of time with me and was very knowledgeable about the car I was interested in. I especially liked Duncan's no hassle/haggle pricing. Sara spent a lot of time with me and was very knowledgeable about the car I was interested in. I especially liked Duncan's no hassle/haggle pricing. I did my homework and knew the price range that I wanted. Did not pressure me and gave me a price comparison on two cars that I was interested in. Very fair pricing! More
Robert Medlin is the best. I found a used truck I was looking for at Duncan. Robert Medlin was the sales rep. that worked with me. You couldn't ask for a nicer, more helpful p I found a used truck I was looking for at Duncan. Robert Medlin was the sales rep. that worked with me. You couldn't ask for a nicer, more helpful person. The truck had a locking lug nut on each wheel that neither of us knew about because they were covered up by a centerpiece cap. After I got the truck home which was over 80 miles from the dealership and found no special socket to remove the locking lugs, I carried the truck to a local dealer and had each one removed. I contacted Robert about the possibility of Duncan Acura reimbursing me for this charge and he agreed to check on it. It took some time, which was not Robert's fault (they sent check to local dealer instead of me), but eventually I received a check to completely reimburse me for having the lug nuts replaced with regular ones. I wouldn't hesitate to deal with Robert again. No pressure and just such a nice down to earth person. More
THe best car experience I have ever had I went in looking for a car and the person that helped me was Sara. She was made for that job. She was Excellent em I went in looking for a car and the person that helped me was Sara. She was made for that job. She was Excellent em More
Excellent Expereince - New Car Purchase I have only praise for the help and service that I received while buying a new Acura. The sales associate was very knowledgeable. He showed me everyth I have only praise for the help and service that I received while buying a new Acura. The sales associate was very knowledgeable. He showed me everything I wanted to see and realistically compared the pros and cons of each choice. Most remarkably, there was absolutely no pressure and I felt that I was given the time to make my decision after all my questions were answered efficiently and honestly. The manager and person who did the final paperwork with me were similarly helpful. I was extremely happy with the entire experience. More
Teamwork works I have owned an Acura for well over fourteen years. I have received the best service of my life. My wife and I recently purchased two new Acura R D I have owned an Acura for well over fourteen years. I have received the best service of my life. My wife and I recently purchased two new Acura R D X s. We decided to update our vehicles. I could not imagine talking one of my vehicles in for service anywhere other that Duncan Acura. The sales team, the parts department, and the service department function like a well oiled machine. They all work together. Its all done to give their customers the ultimate service and sales experience. I currently own three Acuras and have really gotten spoiled by this dealership. I am very grateful to know that if I need them, they are definitely there for my wife and I both. More
Happy Car Buyer Drove all the way from South Carolina to get my son's dream car. Sara provided us with all the information we needed to make the decision from afar an Drove all the way from South Carolina to get my son's dream car. Sara provided us with all the information we needed to make the decision from afar and we were not disappointed. It was one of the easiest car buying experiences I have had and I would recommend her and this dealership to anyone. More
Excellent experience My salesperson was very professional and went out of her way to make sure I had a good experience. I had to bring the vehicle back for accessories pu My salesperson was very professional and went out of her way to make sure I had a good experience. I had to bring the vehicle back for accessories purchased and she made sure the drop-off and pick-up of the vehicle was painless. I also appreciate the dealership no-hassle pricing. More
Excellent dealership. Ask for Sara to buy your next car. Just bought an Audi from this dealership. First time ever buying a new car. They were very wonderful to work with. Sara Acuna was my salesperson and s Just bought an Audi from this dealership. First time ever buying a new car. They were very wonderful to work with. Sara Acuna was my salesperson and she was wonderful and provided a great car buying experience. More
Very professional. Our salesman, Adam Wall, was very friendly and thorough. He returned all emails and telephone calls promptly. The car we purchased was as advertised Our salesman, Adam Wall, was very friendly and thorough. He returned all emails and telephone calls promptly. The car we purchased was as advertised and clean. More
Great Experience! This was my very first time that I purchased a vehicle on my own and Adam was very patient with all my questions. I appreciate his professionalism and This was my very first time that I purchased a vehicle on my own and Adam was very patient with all my questions. I appreciate his professionalism and his expertise and the fact that I never felt pressured in the least. Thanks to all the others who helped complete this sale but most of all thanks again to Adam. Great job Adam! More