Parks Acura
Roanoke, VA
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Brake issue appears to be corrected After 76K began having a vibration when applying brakes at highway speeds. Scheduled service at my conscience and timely uninitiated repairs. Also s After 76K began having a vibration when applying brakes at highway speeds. Scheduled service at my conscience and timely uninitiated repairs. Also supplied us with a loaner vehicle since repairs were going to take some time. Repairs seem to have solved the problem...which was all we expected. More
Great experience! My husband and I stopped by to look at a few SUV's with no intention of buying. Our experience was so wonderful we came back and bought the vehicle th My husband and I stopped by to look at a few SUV's with no intention of buying. Our experience was so wonderful we came back and bought the vehicle the following Monday! We worked with Robert Medlin. He was very personable and easy to work with! They were also extremely helpful in making sure we were able to get the most out of our trade in. More
Wonderful people This place is awesome. My husband saw a Honda CRV on line and wanted to take a look at it. We pulled onto the lot and immediately Robert Medlin was This place is awesome. My husband saw a Honda CRV on line and wanted to take a look at it. We pulled onto the lot and immediately Robert Medlin was out the door asking if he would help us. The car was actually being detailed but he went and got it for us, let us test drive it and stayed that evening well after 8 to help us. Since it was late we had to return the next day to finish the deal, because the banks were not open, but everything was complete and ready just as they promised. We even received calls the next morning to let us know how everything was going. Another thing that impresses us so much with this dealership is EVERYONE!!! went out of their way to speak to us and make us feel like more than customers, we were truly treated as friends. We highly recommend Robert Medlin if you are looking to buy a car. He's one of the BEST we have ever dealt with. More
purchase pre-owned vehicle I had been to so many car lots and dealerships when I was referred to Duncan. Actually told to ask for Robert Medlin. He was very helpful in helping I had been to so many car lots and dealerships when I was referred to Duncan. Actually told to ask for Robert Medlin. He was very helpful in helping me find the right vehicle. I have recommended him to many people. Very honest and super professional. I will definitely buy future cars from him. This dealership should be honored to have him as an employee. More
It was great My husband told the salesman what we were looking for and he took him straight to a vehicle that met our needs. Our salesman was Robert Medlin. There My husband told the salesman what we were looking for and he took him straight to a vehicle that met our needs. Our salesman was Robert Medlin. There was no pressure to buy this vehicle or any other vehicle. Robert rearranged his personal schedule to be able to stay with us and finish the deal. He called later to be sure everything was ok and to thank us for buying a car from him and Duncan. I would definitely recommend and Duncan and Robert to anyone. More
Great Car Buying Experience I would recommend Robert Medlin he was helpful, honest, professional, and very easy going. Robert provided excellent customer service, and was very k I would recommend Robert Medlin he was helpful, honest, professional, and very easy going. Robert provided excellent customer service, and was very knowledgeable on all the features/options on the Acura TLX. I would not hesitate to purchase another vehicle in the future from Duncan Acura, a very pleasant car buying experience. Thank you! More
very nice dealership After a not so great experience the first time I came and purchased my vehicle with one guy, Robert stepped up and changed my whole experience. Thank After a not so great experience the first time I came and purchased my vehicle with one guy, Robert stepped up and changed my whole experience. Thank you for everything! More
Easygoing, honest, helpful Chris was super laid back, not pushy, not overbearing, didn't launch into a long-winded sales pitch, just there for when we had questions and wanted t Chris was super laid back, not pushy, not overbearing, didn't launch into a long-winded sales pitch, just there for when we had questions and wanted to start the process of purchasing. He was also very up-front about the price and they even showed us their results for similar cars at competing dealerships in the vicinity (I knew they were accurate because I'd seen the same cars in my online searches). Overall a very pleasant experience - I especially appreciated the lack of pushiness and helpful tips to save us money. Highly recommend. More
Great over all experience The sales rep was 100% honest and truthful about everything so I could make a good decision. His purpose seemed to be helping me get all the informat The sales rep was 100% honest and truthful about everything so I could make a good decision. His purpose seemed to be helping me get all the information about all the cars I was considering. I did not feel pressured at all, so I was comfortable coming back twice to get additional information. More
easy and warm experience I've been in the customer seen industry for a long time. good customer service is something i really appreciate. i had a great experience with this de I've been in the customer seen industry for a long time. good customer service is something i really appreciate. i had a great experience with this dealership. very respectful and welcoming community. More