Parker Subaru

I was really excited to buy the truck I wanted after speaking with the sales rep all day. Unfortunately, the experience left a lot to be desired. I was out of town and arrived at the dealership around 6 speaking with the sales rep all day. Unfortunately, the experience left a lot to be desired. I was out of town and arrived at the dealership around 6 PM. After reviewing the truck, I noticed some minor issues, but I understand buying a used vehicle means imperfections. I asked for an additional $500 off due to rusted rotors and a loose rearview mirror, which I thought was a reasonable request. The manager told me if he agreed to the price reduction, they wouldn't fix the mirror or the rusted rotters, which the mirror seemed like a small and inexpensive fix (likely just a $20 clip for them) that could've helped with customer satisfaction. I agreed to handle it myself, but it set a disappointing tone. Next, I was ready to move forward, but I forgot my checkbook and asked if I could pay by card. I was told there is a charge to dealership for using a card, which seemed odd because businesses usually absorb those fees, not customers fault. I tried to negotiate paying part of the amount with my card and bringing the remainder by check the next day. However, the manager was firm that this wasn't an option, and the way I was treated felt almost accusatory, as if they suspected I wouldn’t follow through. I’ve bought cars before, including high-end vehicles, and never experienced this level of suspicion or poor customer service. It’s disappointing because I was genuinely serious about the purchase. I’d like to know if this is how Parker treats its customers or if my experience was an exception. More

I had limped into the parking lot of Parker Subaru in Coeur d'Alene, ID with a dying car and they fixed me right up. Parker Subaru is the BEST dealer I ever purchased a new car from. Tim, my salesperso Coeur d'Alene, ID with a dying car and they fixed me right up. Parker Subaru is the BEST dealer I ever purchased a new car from. Tim, my salesperson, was patient, friendly, fun, comprehensive in explanations to me, and provided me with outstanding experience. Not pushy at all - I felt like we were partners trying to solve my problem. The Finance department was extremely helpful as well as we had an unusual circumstance but they are problem solvers! I am so pleased to have received such great service - and it continues with the service department who make it easy to get into for maintenance - oil changes, tire rotations, etc. They told me that when you join Parker you are one of the family and -no kidding - I feel like I have a new family - the Subaru family of car owners! Both my kids purchased their own Subaru CrossTreks. The safety ratings and features are truly extraordinary and make driving easier and *safer*. I bought mainly for the safety and utlility but also for the FUNctionality. We like to paddleboard, kayak, bike and the Subaru is perfect for off road and on road trekking. Subaru's are fun to drive! Thank you Parker Subaru More

I feel pretty terrible about my recent purchase I got in to a vehicle making the max payment I was comfortable with I didn’t get the model I was looking for with a crazy high interest rate an in to a vehicle making the max payment I was comfortable with I didn’t get the model I was looking for with a crazy high interest rate and no incentives it's a pretty awful feeling Went in for the little to no interest finance option on newer models not worth the hassle of the back and fourth Didn’t get approved of course so considered an older certified model which I would of been happy with but nope up only got approved for a model I wasn’t satisfied with My stupid self decided to settle wish I didn’t it’s not what I wanted No cooling period in Idaho so forget talking with the dealer about buyer’s remorse The dealer gave me no incentives remote start for $100 nope the $50 visa to test drive nope reasonable interest rate nope reasonable purchase price nope paid top dollar according to Kelly blue book Just feel completely taken advantage of since purchasing on Monday I haven’t gotten a lot of sleep Save yourself the hassle it’s not worth it More