Park Place Volvo Cars

Brian Marsh is great! Brian was very helpful from the time I called that morning to make sure the car had the features I wanted to the time I signed my paperwork. Although Brian was very helpful from the time I called that morning to make sure the car had the features I wanted to the time I signed my paperwork. Although the dealership was busy on a Saturday, everyone checked in with me offering drinks and snacks. He also found another key and went the extra mile to make sure I got it. I didn't buy a Volvo but he was knowledgeable about the brand i did purchase. More

New Volvo Very good customer service I love Park Place Volvo Dealership. I would highly recommend anyone to just visit with them and I promise you will buy. Very good customer service I love Park Place Volvo Dealership. I would highly recommend anyone to just visit with them and I promise you will buy. More

No hassle sales Park Place Volvo was our first stop the day we went to purchase a vehicle for my wife. We told the salesman, Dave Ramsey, that we wanted to go look a Park Place Volvo was our first stop the day we went to purchase a vehicle for my wife. We told the salesman, Dave Ramsey, that we wanted to go look at other vehicles before making a decision. He did not pressure us one bit. My wife and I both new that we would be back to purchase a XC90 when we left the lot. We were back within 2 hours. Dave was the only person we had to deal with during the entire process, which was refreshing. No other vehicle compared to Volvo. We would definitely recommend Dave and Volvo. More

Expected so much more I so wanted my experience with Park Place Volvo to be one that I could recommend to everyone however I can only recommend a Volvo but not this locatio I so wanted my experience with Park Place Volvo to be one that I could recommend to everyone however I can only recommend a Volvo but not this location. On Aug 2nd I was rear ended, my beautiful Q50 S declared a total lost, which caused me to look for a new car. I did my research and it came between BMW, Volvo and Tesla. I test drove them all and decided I liked the Volvo S90 Hybrid the best. It also helped Costco sent me an email indicating I would get preferred pricing with Volvo until 10/2 as well as a Costco Cash Card. Joe Barbee who is the sales manager made the first contact with me. He asked me to come in and work with a new car sales person. When I came in, the new car sales person was busy with another customer and Joe was not there so I left. I returned a few days later to find Joe; who reluctantly helped me. I assume he wanted me to work with the floor sales guy. We test drove the car and I just got a sense that Joe is a run of the mill sales person. He didn't make a connection with me as his customer... he followed his test drive script, which was dry and not engaging. He didn't try to drill down into who I am, what I like and make sure the car met my needs. I just ignored it, he may not like his job or was having a bad day but I knew it was the car I wanted and could ignore all the dryness to get what I wanted. After the test drive we walked around the lot and I told him exactly what I wanted: color, engine, and packages. A day passed and Joe told me he secured my car and needed my financial information and deposit, which I readily gave him. Once finance approved me, Joe then let me know that the car was reserved for another customer. For me that was strike 1. I felt as if he just wanted to see if finance would approve me. I understand I am a non traditional customer but these days you cannot look at a person and determine their ability to afford anything. Its call IT! We are young and successful :) He should have told me that the car was reserved prior to asking for financial information. In this instance he was trying to secure me as a customer but did so in the wrong way. Days go by, e-mails and phone calls not returned by Joe and I decide to go out of my way and show up at the dealership. Joe was not present but the New Car Sales director Germaine assisted me and it was with Germaine that I discovered Joe had been trying to secure the wrong color car. I was shocked. I am detailed when I make request as I have to be detailed when managing IT projects. Tell a computer system blue and it will only search for blue. Tell Joe you want blue and he looks for white. I was flabbergasted, what do I do? I attempted to give them 1 more chance... they were trying to secure a car that had all the features I wanted without the hybrid engine. I test drove it and again listened to Joe's same test drive script that I am sure he has used with every customer. While test driving the care, It dawned on me it would be better I wait and get what I wanted. The is car is not cheap and I am not in the habit of buying something that does not have everything I want. I can't settle for less, just so you can make a sale. To date, I have requested that my deposit be returned. I've yet to get a response from the email sent to Joe. I will again go out of my way and show up at the dealership to try to get my deposit. Its very upsetting, its been two months. 1 1/2 of which was spent looking for the wrong car. My Costco incentive has expired and I am still without the car I wanted. For me its best I move on and hope that no one has the same unfortunate experience I have had working with Park Place Volvo. Why the two stars? Germaine was very helpful, affable and could tell what type of customer I was and was willing to go out his way for me. I also liked that everyone is professional and friendly when your inside the store. More

Excellent Volvo Purchasing Experience My husband and I stopped in to test drive the Volvo XC90 on our way to test drive another vehicle. We were so fortunate to be met by Kenneth Fleeger. My husband and I stopped in to test drive the Volvo XC90 on our way to test drive another vehicle. We were so fortunate to be met by Kenneth Fleeger. Kenneth took us on the most impressive test drive we have ever experienced. His knowlegde of the Volvo product made us wonder if he wasn't just flown in from Sweden. He answered questions before we asked them. We walked out of Park Place sold on Volvo. From there Kenneth was able to locate a specific XC90 T8 and it was just a matter of a few e-mails back and forth to get the vehicle with our desired specs. He also worked with us on the price and was able to give us some great discounts during the summer sales event. I LOVE my new Volvo and the ease and simplicity of this car buying experience. It was a pleasure doing business with Kenneth and Park Place Volvo. More

Overall great experience with friendly honest service Best vehicle purchase experience for sure, thank you to the folks at Park Place Volvo. Marc and Mariette were a great team, very responsive and great Best vehicle purchase experience for sure, thank you to the folks at Park Place Volvo. Marc and Mariette were a great team, very responsive and great to deal with overall More

Great Experience Brian Marsh was very helpful in assisting me in finding my new vehicle. He was very informative on explaining every aspect of the sale. Brian is also Brian Marsh was very helpful in assisting me in finding my new vehicle. He was very informative on explaining every aspect of the sale. Brian is also very personable and I will definitely recommend friends to shop with Brian and Park Place. More

5 stars all the way around Very pleased with my purchase. Brian and Germaine did an excellent job getting me exactly what I wanted: price, customer service, and great XC90. Than Very pleased with my purchase. Brian and Germaine did an excellent job getting me exactly what I wanted: price, customer service, and great XC90. Thank you! More

Very Wonderful Experience Brian is very polite and always willing to help me with my questions. As a freshman here in Dallas, I appreciate him for his kindness and help. I met Brian is very polite and always willing to help me with my questions. As a freshman here in Dallas, I appreciate him for his kindness and help. I met some problems when making the payment, but he's patient and give me a lot time. The vehicle is cool. Thanks Brian! More

Felt like family Brian Marsh was wonderful to work with. We went from just looking at a few certified pre-owned Volvos to purchasing all in a afternoon because everyth Brian Marsh was wonderful to work with. We went from just looking at a few certified pre-owned Volvos to purchasing all in a afternoon because everything was so smooth! Brian was considerate of our needs and concerns and always gave thoughtful, knowledgeable answers to our many questions as first time buyers. We never felt rushed or pressured and his attention to detail was pristine. Brain went above and beyond taking the time to get to know us, as did Park Place Volvo. They made us feel so welcome. Brian even filled up our gas tank on his own dime when the dealership had run out of gas on our way out. Overall a spectacular experience made all the sweeter by driving home in our dream car. More