Park Place Volvo Cars

Disappointed with Service at Park Place Volvo Service Center I recently had a disappointing experience at Park Place Volvo Service Center. From the start, the staff seemed disorganized, and communicat Center I recently had a disappointing experience at Park Place Volvo Service Center. From the start, the staff seemed disorganized, and communication was frustratingly lacking. I waited a day and a half for an update on my vehicle, only to receive vague and unhelpful responses. The service itself was both overpriced and inadequate. They quoted me over $1,500 to repair a couple of sensors and a small chrome bumper. To my dismay, I discovered that the sensors, originally installed by Volvo, had simply been taped onto the bumper and had fallen off on their own. When I requested that the warranty cover this issue, I was informed it wasn’t eligible, despite the circumstances. I included some pictures to show how minor the issues were compared to the exorbitant prices they wanted to fix them—each issue was quoted at over $850! I also asked them to fix one of my keys that wasn’t working properly, but they didn’t even touch or mention it during the service. After refusing the proposed service, I was threatened with having to return the loaner car immediately to avoid extra charges, even though it was already 3:30 PM. This added unnecessary stress to an already frustrating situation. When I finally recovered my car, I noticed two new scratches on the back bumper, which was the last thing I expected after such a frustrating experience. Juan Escalera, the service manager, was indifferent and seemed to lack any care or pride in the service or the company he represents. He promised to have his manager call me the following morning to discuss the issues, but I never received that call. Instead, I had to reach out myself just to retrieve my car. It felt like he was more focused on getting my money and moving my car out of his hands than on providing quality service. I expected better from a reputable dealership. I was considering upgrading to a new Hybrid XC90 before this experience, but now I have to think hard about whether I still want this kind of quality without any warranty. If I decide to get one, why would I choose Park Place? I hope they can address these issues, as I would like to see improvements for future customers. More

Park Place was professional, considerate of my time, and offered me many options to fit my needs. offered me many options to fit my needs. More

Dealership was clean and welcoming. John Bradford our salesman answered all our questions and was very low preasure. We were adding a 3rd car for enjoyment. A used Corvette and feel w John Bradford our salesman answered all our questions and was very low preasure. We were adding a 3rd car for enjoyment. A used Corvette and feel we got a fair market deal and are happy with our purchase. More

The salesman was great, but I still don’t have my tag 45 days later. days later. More

The sales experience manager, Aaron, was awesome to work with. Prompt getting back to us and didn’t “play games” with pricing, etc. with. Prompt getting back to us and didn’t “play games” with pricing, etc. More

I contacted Park Place Volvo regarding a pre-owned S60 for sale on Wednesday morning and was greeted by Anthony. He confirmed availability, provided Carfax report and make ready services the dealer had pe for sale on Wednesday morning and was greeted by Anthony. He confirmed availability, provided Carfax report and make ready services the dealer had performed on the vehicle. I did not haggle on price as it was fair, however requested additional services of tinting and engine bay cleaning as condition of purchase and submitted a deposit to secure vehicle. I had plan to fly to Dallas Thursday morning and drive 5 hours home and Anthony promised it will be ready. True to form the car was ready, Anthony even picked me up at the airport drove to the dealership where the paperwork was completed in less than one hour and I was on my way home. I have purchased 15 cars before from budget Honda to high end Jaguar and have never enjoyed this level of professionalism and genuine service. Anthony is a gentleman, a read credit to the industry and Park Place Volvo is fortunate to have such character and talent on the team. Thank you, Chinh Nguyen More

Thank you to TAF and Germaine at Volvo for helping me trade in my current Volvo. I had been shopping months for a great deal. TAF has been super helpful from since November when we first worked some numb trade in my current Volvo. I had been shopping months for a great deal. TAF has been super helpful from since November when we first worked some numbers. Now at lease end, TAF got me a stellar deal. TAF was transparent through the whole process. They secured the exact model and color I had been wanting. The team was very honest and didn’t play any price games. What’s unique at Park Place is you don’t office hop to 3 people to process your lease signing. TAF knocked it all out. Easy and very stress free. I am very impressed with their professionalism and service, and look forward to being a lifetime customer! More

Very pleasant car buying experience. Anthony Cervantes is an amazing salesman and Park Place Volvo is an awesome dealership. Anthony Cervantes is an amazing salesman and Park Place Volvo is an awesome dealership. More

Great location and beautiful showroom. They had a large selection, and a wonderful staff. I was very satisfied. They had a large selection, and a wonderful staff. I was very satisfied. More

Great, accommodating, Joe was wonderful and so knowledgeable about everything. I felt lucky to have him help with decisions. Great place to purchase a car. Everyone was so helpful. Easiest car I h knowledgeable about everything. I felt lucky to have him help with decisions. Great place to purchase a car. Everyone was so helpful. Easiest car I have ever bought. I love it! More