Park Place Motorcars Dallas

I was also a victim of the old bait and switch by this dealership. Tried to buy a new Sprinter Van. Initially told we could order one with our specifications for a November delivery. We provided our build dealership. Tried to buy a new Sprinter Van. Initially told we could order one with our specifications for a November delivery. We provided our build sheet to the salesman and was told we had to put up a non refundable deposit to secure the Van. A non refundable deposit prior to agreeing on a price or having anything in writing? Salesman told us he could not give us a price or an agreement until we put up the deposit. After a week of going back and forth he finally informed us that if we wanted the November allocation we had to build it with options we didn’t want at a significantly higher cost. Tried to sell us the higher cost vehicle after having our build sheet for over a week. As an alternative we were told he would put us on a wait list for the January allocations which would be delivered in June of next year and there was no assurance we would get one of those. Our sales persons name is Mark Hayden and my name is Joe A. I have all this in writing via emails and text. More

Save yourself at least 15 headaches and avoid Park Place Mercedes on Lemmon in Dallas. I have taken my car for service there at least 4 times and every single time has been frustrating. My last visit in Au Mercedes on Lemmon in Dallas. I have taken my car for service there at least 4 times and every single time has been frustrating. My last visit in August of 2021 was the worst. I can't begin to list the lies, miscommunications, waiting times, more lies, disconnects from phone calls...all for a routine maintenance visit. What i was originally told was 1.5 hour service turned into being without a car for 27 hours. They may tell you have a loaner reserved when you book your appointment, but do not count on that. You will be stuck in several different lines before you can get out of there. You may get treated well if you're buying a car and spending big money, but once you go for maintenance, you are nobody to them. More

Andrew Riggs​ was AMAZING!!!!! I was having an issue for 4 months so I called in a spoke with him and in under 5 mins he handled it. He was very friendly and very professional. I will never shop with anothe 4 months so I called in a spoke with him and in under 5 mins he handled it. He was very friendly and very professional. I will never shop with another Benz dealership again. More

Ray Hicks was amazing! From the time I stepped foot on the lot to the day I signed the paperwork. He was professional, accommodating, and knowledgeable. Best experience ever. the lot to the day I signed the paperwork. He was professional, accommodating, and knowledgeable. Best experience ever. More

Andrew is amazing! Perfect mix of professional and down to earth. I just bought my first Mercedes with him and I am so happy! I really felt like he was putting in effort to get me in the car I wanted and to earth. I just bought my first Mercedes with him and I am so happy! I really felt like he was putting in effort to get me in the car I wanted and made the numbers make sense. He was patient, knowledgeable, honest, and very good at communicating! Because of Andrew I will definitely be a Park Place customer moving forward! More

I have purchased many cars in my lifetime, but my experience with Park Place was by far one of the best car buying experiences I’ve had! I found the car I was looking for online, and contacted the de experience with Park Place was by far one of the best car buying experiences I’ve had! I found the car I was looking for online, and contacted the dealership. From the time I met Andrew, and throughout the entire process, I could tell he was *100% committed* to ensuring I left the dealership in the car I loved! He was patient and answered all my questions, helping me feel very confident in my purchase. I would recommend this dealership to anyone, just make sure you ask for Andrew! More

Do not buy from this company. They pulled the old bait and switch on the vehicle I chose to buy. I did not get what I had told the salesman I wanted. He showed me one vehicle that had everything, then c and switch on the vehicle I chose to buy. I did not get what I had told the salesman I wanted. He showed me one vehicle that had everything, then called and asked if I would take the other one that didn't have the third seat (the only difference) He lied. So disappointed. More

Dexter Manley, Sales manager at Park Place Motorcars Mercedes-Benz Dallas, helped my wife and I find a vehicle that was the right price and perfect for us. Dexter is a very friendly and polite person an Mercedes-Benz Dallas, helped my wife and I find a vehicle that was the right price and perfect for us. Dexter is a very friendly and polite person and very know legible on the vehicles he sells. If you going to buy a vehicle I would recommend Park Place and talk to Dexter Manley. More