Park Place Motorcars Dallas

Great customer service. 100% recommend!! I will definitely return again on my new vehicle purchase. 100% recommend!! I will definitely return again on my new vehicle purchase. More

I only dealt with the salesman Chris and he did a fantastic job. Timely efficient first of all. fantastic job. Timely efficient first of all. More

I got a salesman with a very good experience and knowledge was able to a car that was looking at my price range! knowledge was able to a car that was looking at my price range! More

My experience with Park Place of Dallas was wonderful. My sales associate (Richard) found me the perfect vehicle and was very knowledgeable and helpful during the entire experience. I highly recommend My sales associate (Richard) found me the perfect vehicle and was very knowledgeable and helpful during the entire experience. I highly recommend this dealership if you are in the market for a new car. More

Absolutely Amazing Service! CJ (the Best Service Mgr), Billy (Customer Service at its FINEST) and Walter in Service are the definition of Teamwork. 5-Stars from Sabrina!! I am CJ (the Best Service Mgr), Billy (Customer Service at its FINEST) and Walter in Service are the definition of Teamwork. 5-Stars from Sabrina!! I am beyond happy with the Service from Park Place Staff. I will continue to make Park Place on Lemmon my One Stop shop. Oh, one more thing...Kortina you will be truly missed at this location. Thanks, Park Place! More

My experience with Park Place Mercedes dealership was nothing short of disappointing. I had to call them several times spoke with Bethany , jose and another advisor to get updates on the status of my veh nothing short of disappointing. I had to call them several times spoke with Bethany , jose and another advisor to get updates on the status of my vehicle, Bethany said if I wanted immediate answers I needed to come up to dealership and wait, hope was helpful but still no update. I spoke with the manager and he was not solution driven on my vehicle. It's baffling that a dealership of this caliber lacks intuitive service to assist with a loaner car, even after I spoke to the manager. The real frustration began when I inquired about the damage to my car. The technician's information was about as clear as mud, and the service manager seemed put out by my legitimate questions. Initially, I was quoted $1,300 for the repairs, but after the service, the bill suddenly ballooned to a staggering $9,000 with a recommendation of I could not drive it due to additional repair’s needed. This sort of ambiguity and lack of transparency is completely unacceptable. All in all, my experience with Park Place Mercedes left me thoroughly disappointed and questioning their commitment to quality service and customer satisfaction. I wouldn't recommend this dealership to anyone looking for a hassle-free, honest, and accommodating experience. They did not live up to their mission statement presented : At Park Place, we're driven by the world's finest automotive brands. And since our founding in 1986, we've dedicated ourselves to delivering the dealership excellence they deserve. That's why we provide the highest level of client service, custom-fit to you. Going beyond just selling cars to cultivating real relationships. Building trust and understanding your needs. And creating extraordinary ownership experiences for thousands of loyal clients. That's what makes us Experts in Excellence. More

I purchased a 2022 MB e-class on May 24th. I still do not have a license plate, as apparently "they misplaced it". I have called many times and get shuffled to different voicemail boxes, for I still do not have a license plate, as apparently "they misplaced it". I have called many times and get shuffled to different voicemail boxes, for which no one returns my call. I have been back to the dealership four times to inquire and as of 8/18, I still do not have a license plate. It is the worst car buying experience I have ever had. I suggest going to Sewell, wonderful people and customer service is top-notch. More

Great Sales. Horrible Service. Little to no communication. Took 4 days to hear back after having the car towed there for an obvious radiator leak. Before that, Horrible Service. Little to no communication. Took 4 days to hear back after having the car towed there for an obvious radiator leak. Before that, took it in for car not starting and again. 4 DAYS to hear back, numerous messages. Had to page a manager to get an answer. Not ever going there again. More

Sales and service are both excellent here. Shout out to Erik Bohdan, for a great experience purchasing my 2023 SL55! I’ve been working with Todd Wehba in service for many years, and his except Shout out to Erik Bohdan, for a great experience purchasing my 2023 SL55! I’ve been working with Todd Wehba in service for many years, and his exceptional approach to taking care of his clients never wavers. More