Park Place Motorcars Dallas

It was a great car buying experience. We passed several Mercedes Dealers to do business at Park Place! They were helpful in answering our questions, very professional and friendly, honest, and accommodatin Mercedes Dealers to do business at Park Place! They were helpful in answering our questions, very professional and friendly, honest, and accommodating in every way. More

Rainer was great, not too pushy, really knew his stuff, and was able to get the the exact type of vehicle I was looking for! I'd absolutely recommend him to any of my friends. and was able to get the the exact type of vehicle I was looking for! I'd absolutely recommend him to any of my friends. More

My husband and I came to your dealership and walked the whole lot looking; then we went inside the dealership, and looked at your floor models. Three salesman walked passed us, did not acknowlege us at all whole lot looking; then we went inside the dealership, and looked at your floor models. Three salesman walked passed us, did not acknowlege us at all; we were inside looking around for 15 min. before we were acknowledged by Mike Kavanaugh. He was more than helpful, even though we told him we were just looking at his inventory. We even told him we were looking to purchase 6mo or longer down the road. Mike took time out of his busy schedule, took us to the top floor of the garage, showed us a variety of models and colors, allowed us to test drive the vehicle we were interested in. Took the time to demonstrate all the amenities by the way was a huge selling factor. We left, he called us the next day, asked us to bring in our trade in, and sent us home in our new vehicle, my husband and I was very pleased with the Top notch customer service provided by Mr. Mike Cavaugh, he is an awesome guy. The rating I gave for the quality of work was for the removal of the decal from the trunk of the car. We now have a scratch in the paint, because the decal was not removed properly. Instead of heating the glue to remove the decal, it was forced off with a sharp instument which left a scratch. So my husband and I are not happy about that service. Please fix it, i know that it is possible. More

This dealership rocks... customer service is beyond comparison. Attention to detail, proactive communication, and responsiveness to questions or requests is top notch. Don't bother buying anywhere el comparison. Attention to detail, proactive communication, and responsiveness to questions or requests is top notch. Don't bother buying anywhere else. More

Mrs Rush was always available to answer our questions. She also did some research for us regarding the importation of the car. Stacey even came to our house to pick us up on the day we purchased the car. She also did some research for us regarding the importation of the car. Stacey even came to our house to pick us up on the day we purchased the car. Her service exceeded our expectation. More

I had not switched car brands or dealers in 10 years, so I was somewhat hesitant when my wife wanted a new Mercedes. I decided to try Park Place Mercedes since they are the most well known Mercedes dealer I was somewhat hesitant when my wife wanted a new Mercedes. I decided to try Park Place Mercedes since they are the most well known Mercedes dealer locally, and I anticipated having to deal with some difficult car people at this "fancy" dealer. I was surprised that everyone I dealt with was very nice and never made me feel uncomfortable. My sales guy (Mike Kavanaugh)was helpful & followed through promptly on the whole process of ordering my wifes 2012 GL 550. Now, we'll see how I like Mercedes & maybe I'll decide to get one for me too? Thanks Mike.....if its a Mercedes, your the guy! More

Was an absolute great experience especially working with our salesman John. I found a car online and was able to set up an appointment the next morning and purchased. We were a little hesitant as our car wa our salesman John. I found a car online and was able to set up an appointment the next morning and purchased. We were a little hesitant as our car was not a "top tier" brand, but we were dealt with very polity and treated as such. We never felt any pressure to make a decision and was our best experience buying a car; used or new. More

I have been using this dealer for about 6 years and have purchased 8 Mercedes Benz vehicles. This is a first class dealership. The people who work there make the dealership what it is. They are friendly, purchased 8 Mercedes Benz vehicles. This is a first class dealership. The people who work there make the dealership what it is. They are friendly, helpful and most of all professional. They are not there just to make the sale but to make sure you have the vehicle that is right for you. My salesman Ramzi and the sales manager Zach are top notch in every way. I will continue to buy vehicles from Park Place Lemmon Avenue. If you are in the market for a vehicle you should give them a try too. More

Ned went above and beyond for me, the best car salesman I've ever worked with. He even went so far as to come to my house to set the garage door opener. No one has ever done that before. I've ever worked with. He even went so far as to come to my house to set the garage door opener. No one has ever done that before. More

I bought a new SLK350 that was scheduled to be delivered in about 10 days. When the car arrived, there was 1 feature that had been on the paperwork but was not on the car. Jim Beebe and Hesham never missed in about 10 days. When the car arrived, there was 1 feature that had been on the paperwork but was not on the car. Jim Beebe and Hesham never missed a beat! They told me not to worry - they would make it right and WOW they sure did. Instead of leaving feeling upset about the car not being right, I went to my office the next day and shared the story of outstanding customer service that I experienced. They had me take the car I had purchased and then placed a production order for a new car that would include the missing feature (panoramic sky roof). When the new car came in, I went to the dealer, traded in the first car and drove off in my new car - no charge, no hassle, perfect. They didn't even charge me for the panoramic sky roof. This is how customer service should be. They went way above and beyond to take care of me and make the situation right without any hassle at all. Jim kept in contact with me and let me know the status of my new car. Hesham apologized and thanked me for giving them the opportunity to make it right. I will definitely buy from these guys again. More