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Park Place Motorcars Dallas

Dallas, TX

4.5
1,792 Reviews

6113 Lemmon Ave

Dallas, TX

75209

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Showing 1,792 reviews

March 10, 2021

JD made the process smooth for me. He knew what I wanted, had the car ready to drive and sealed the deal without me being there all day. He was efficient, gave me a good deal and explained all the perks of o More

by Dr Clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD Daniels
Mar 12, 2021 -

Park Place Motorcars Dallas responded

Dr Clark, we really appreciate this positive review! Thanks so much!

March 09, 2021

From Sales to Service - there are no apparent protocols or standard operating procedures found here. Everyone shoots from the hip making the overall experience quite frustrating. I leased the vehicle on J More

by Jsandoval
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Morris
Mar 15, 2021 -

Park Place Motorcars Dallas responded

Hi there, thank you for sharing that feedback with us and we apologize for the inconveniences you have received this far! It is to my understanding you have been able to connect with our General Manager, Robert Morris. He oversees all operations at Motorcars Dallas and will be able to streamline any conflicts that arise. Again, we are so sorry for the inconveniences you have received during your purchase and service process and we hope to be able to make right by them. Thank you!

Mar 23, 2021 -

Jsandoval responded

Unfortunately, I received a call from the sales person who changed her story concerning the sales deal and after having my vehicle serviced twice the noise coming from the back which seems like a sensor or rear wiper etc. continues to occur.

March 08, 2021

Park place motorcars provides with the best class leading services. Hassle free service. If you buy from here there will no problem in any services you require from them. More

by Yug Thakkar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Anderson
Mar 09, 2021 -

Park Place Motorcars Dallas responded

Thank you! We hope to be of service to you again!

March 04, 2021

Very rude. She seemed like she didn’t want to bother even helping us..like she was forced and humoring is. Very dismissive and unfriendly. If stopped caring to buy a car it was because of her. So rude and ki More

by zk
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Judy Choung
Mar 16, 2021 -

Park Place Motorcars Dallas responded

Hi there, thank you for providing us that feedback and we are so sorry for the unfortunate experience you received. We would really like the opportunity to turn this around for you since the experience you received does not reflect our culture. At your convenience, please email me at social@parkplace.com with the best contact info to reach you at and I would be happy to connect you with a manager so we can streamline all of your questions for you. Thank you!

March 01, 2021

Good experience. Ray was both professional and personable. He made my trip from Phoenix worthwhile and straightforward. I would recommend Park Place to anyone in the market for a quick buying expe More

by jpsheaffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Hicks
Mar 02, 2021 -

Park Place Motorcars Dallas responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

March 01, 2021

Brian was straight forward, easy to talk with, and very well informed about his product. The experience was great. My time was respected. A 10. More

by El jefe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Mar 02, 2021 -

Park Place Motorcars Dallas responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

February 27, 2021

My wife and I had an awesome sales experience with Craig Best! The Dallas Location is 1st class. The vehicle choices are plentiful new and used. This is our only place to shop for Mercedes! More

by pappato2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Best
Mar 02, 2021 -

Park Place Motorcars Dallas responded

pappato2, we really appreciate this positive review! Thanks so much!

February 21, 2021

I went to find a car but a man kept hitting on me and telling me about Cyprus. I’m just trying to buy a car. More

by Jennykrasinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Williams, Scott Shaw, Tyson Anderson, Angelos Iosif, JD Daniels
February 15, 2021

Eric is an excellent salesman. He went out of his way to insure that we got the right vehicle at the right price. We will definitely be sticking with him for future business. 5 stars. More

by jmg288
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Johnson
Feb 16, 2021 -

Park Place Motorcars Dallas responded

We always appreciate positive reviews! Thank you, and happy motoring!

February 13, 2021

This dealership is possibly the worst I have ever had the displeasure of working with. There is a lack or attention to the customer needs and they make excuses and very clearly don't really care about the ov More

by BillyB
Recommend Dealer
No
Employees Worked With
What difference does it make - I will never use this dealer again!
Feb 22, 2021 -

Park Place Motorcars Dallas responded

Hi Billy, thank you for providing us that feedback! We are so sorry your experience fell short of expectations. If you wouldn't mind providing us more details on what happened, we would like to look into your situation a little further. Please reach out to me at social@parkplace.com with your best contact info, and I will have a Manager get in touch. Thank you!

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