Park Place Motorcars Dallas

Terrible experience all around. I took my car in because there were some AC issues. After I received the invoice the repair cost was over $7000. I emailed the Asst service manager t I took my car in because there were some AC issues. After I received the invoice the repair cost was over $7000. I emailed the Asst service manager to let him know that it would make more sense to purchase a new vehicle rather than doing the repair and to just please perform an Evac and recharge, which is service offered by Mercedes, at my request until we find a suitable replacement. And I was rudely told the technician won’t do it and to “just come get my car,” After paying nearly $500 for a “diagnostic fee.” I offered to sign a release saying that I just wanted Freon put back in. They aren’t driving the car which made little sense to me. I didn’t appreciate the condescending tone I received from this employee and will absolutely be notifying this dealers leadership team of my poor experience with this individual. Out $500 and no actual work done to my car. I would never recommend this dealership to have your car worked on. 0/5 stars for customer service More

I dropped my vehicle off 6/11/2024 I didn’t get my car back until 7:10-2024 my service advisor was Mike he did not communicate with me concerning the vehicle and after a month he told me he couldn’t get t back until 7:10-2024 my service advisor was Mike he did not communicate with me concerning the vehicle and after a month he told me he couldn’t get the light to come back on.. I got tired of his none communication I picked my car up he still charged me $245.00 for diagnostics. The like of communication and service was horrible. I pick my car up drove to service station turn key off my car wouldn’t start, left Mike a distress message, he has not returned my call as of 8/21/2024.. the only communication he left was text message during time one in shop. Horrible Service!! And I am requesting a refund. More

-Professional salespeople and staff (Shout out to Keith Taylor for a wonderful service and attention) -Relaxed environment -Transparent transactions -Informative experience for better decision making - Taylor for a wonderful service and attention) -Relaxed environment -Transparent transactions -Informative experience for better decision making -Competitive offers -Service support after sale is great Will comeback for more future deals. More

Pleasant sales experience, no pressure, great product and helpful, knowledgeable and friendly resource persons, thanks to Eric and Naman! helpful, knowledgeable and friendly resource persons, thanks to Eric and Naman! More

Naman was amazing. I am a first time Mercedes buyer. Out of state. And Naman made the whole process extremely simple. I'm a lifelong owner because of Naman! I am a first time Mercedes buyer. Out of state. And Naman made the whole process extremely simple. I'm a lifelong owner because of Naman! More

Chris Rupert my sales rep was the ABSOLUTE BEST! ! He kept me so up to date over the 7 months I waited for this vehicle, he would even respond to me on his days off! ! He kept me so up to date over the 7 months I waited for this vehicle, he would even respond to me on his days off! More

I ordered this brand new Mercedes last year. I live 3 hours away from the dealership. When the car came in, it had a defect-the head up display is very dim. I didn’t know about this until I was I live 3 hours away from the dealership. When the car came in, it had a defect-the head up display is very dim. I didn’t know about this until I was there to sign the paperwork. The salesperson promised me it’s an easy fix, and I can either get it fixed at my local Mercedes dealership or bring it back to them. Well, I took it to my local dealership, and they couldn’t fix it. So I contacted the salesperson and see if I can bring it back to him and have him fix it for me. He said no problem. I told him I would be there on the next Thursday, and I will drop it off early in the morning. Then right on the day before I was going to the dealership, the salesman told me it’s a two day job to get it fixed. I told him I only asked for one day off, can I leave the car over there and they let me borrow a loaner car so I’ll go back Saturday to pick it up. He said no. They cannot let me take the loaner out of town. Now you can understand my frustration: 1, they sold me a car that has a defect. 2, they promised they would get it fixed but are unwilling to accommodate me. 3, after I told them my local Mercedes dealership couldn’t fix it, they still want me to go back to them. This is not a cheap Kia or something, this is a almost $150,00 Mercedes. I would expect better experience buying the car, but the whole process has been nothing but frustration and disappointment. So no, I am not happy with this experience and I will not recommend it to others. More

Eric made this an easy and enjoyable process. I was thrilled to deal with just one person and got the exact car the exact way I wanted it . I was thrilled to deal with just one person and got the exact car the exact way I wanted it . More

Tony is the best there is in the car industry. He genuinely cares about people. He genuinely cares about people. More

This our third car we have purchase . We will continue to return the services have been excellent We will continue to return the services have been excellent More